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“Excellent Customer service” 5 of 5 bubbles
Review of Vancouver Airport Marriott Hotel

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Vancouver Airport Marriott Hotel
Ranked #3 of 23 Hotels in Richmond
Certificate of Excellence
Catonsville
2 reviews
“Excellent Customer service”
5 of 5 bubbles Reviewed June 19, 2014

This was the final leg of our Hawaiian vacation, as our cruise ship docked in Vancouver. We had a flight the next day. We arrived at the hotel early, and were thrilled when we were able to immediately check into our room. The front desk staff was delightful, and the young man who took our baggage to the room was courteous and accommodating.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yannick s, General Manager at Vancouver Airport Marriott Hotel, responded to this review, June 20, 2014
Dear Guest,
thank you very much for taking the time to write a review of our hotel on Trip Advisor. Also thank you for your kind words regarding our Associates. Hope you will stay with us again in the future.

Kindest Regards

Yannick

Yannick J.Simović
General Manager | Vancouver Airport Marriott
7571 Westminster Highway | Richmond, BC, V6X 1A3
d: 604.232.2824 | m: 604.760.9947 | f: 604.232.2901
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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640 reviews from our community

Traveler rating
    326
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    54
    21
    8
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
London, Canada
Level Contributor
583 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 315 helpful votes
4 of 5 bubbles Reviewed June 18, 2014 via mobile

5 km from airport with shuttle service.

Nice large rooms.
Really like the tv system with the lg tv's. Using an app you can control the tv with your phone. The app even has the tv listings.


The concierge lounge is small but good. The lounge does not have a printer for the computer.

Pay for parking

Stayed June 2014, traveled on business
Helpful?
1 Thank dan459us
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yannick s, General Manager at Vancouver Airport Marriott Hotel, responded to this review, June 20, 2014
Dear Guest,
thank you for your excellent review of our hotel on Trip Advisor. In regards to the printer in the lounge, we do have a remote printer but it's located in the back service area. Going forward we will place visible signage to ensure that our guests are aware. Thank you again for your very helpful feedback.

Kindest regards

Yannick

Yannick J.Simović
General Manager | Vancouver Airport Marriott
7571 Westminster Highway | Richmond, BC, V6X 1A3
d: 604.232.2824 | m: 604.760.9947 | f: 604.232.2901
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medicine Hat, Canada
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed June 18, 2014

We had a great stay at the Marriot. It was nice and close to the airport. We called them for a shuttle when we landed and the lovely Loretta at the front desk gave us exact directions as to where to catch the shuttle and how long it would take. We had requested a high floor and they responded by giving us the top floor and we were checked in and in our room 40mins after we landed. The rooms were clean and we enjoyed the private balcony over looking the Richmond street. The elevator is activated by key card only and the is a bar as well as restaurant located in the lobby. There is a beautiful park near by with a pond and waterfall that was so peaceful for my morning walk and there is a mall across the street for shopping convenience. A great place to over night in Vancouver and I would stay there again for sure.

Room Tip: Take a high floor for the view and the balcony. Your private area outside to sit and relax!
See more room tips
  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sodapop0474
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
asheville
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed June 17, 2014

What a comfortable hotel with wonderful, helpful staff. The outside of the hotel does not look like much, but it was lovely on the inside. Best of all - it is quiet! Close to the airport and nice shuttle - right on time.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kellybarone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed June 16, 2014 via mobile

This is a first class hotel. Great rooms , comfy beds, great robes and amenities.

Wonderful staff - Laurent in catering and Donovan at the bar in particular.

Stay here!!! You will be happy you did.

Close to mall, sushi and steveston.

Has a cute lil outdoor pool

Stayed January 2014, traveled on business
Helpful?
Thank Jacdoan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila
Level Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed June 16, 2014

Our family has been staying in this hotel since 2002 and we consider it as our home away from home in Canada. Even though the front office staff may have changed through the years, whoever is there continues to be so hospitable and friendly when we check in. The hotel offers free shuttle service to the airport, which is very convenient. The location is perfect, right in the middle of everything, across the Richmond Mall and many restaurants and near the train stop to Downtown Vancouver. The rooms are of good size and clean. The beds are comfortable and big. We always try to get their one-bedroom suite, which is perfect for us when our friends visit us in our room, as there is a living room area. It is the perfect hotel for us in Canada. It will always be our home in Richmond!

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Hilda U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
103 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed June 9, 2014 via mobile

Have stayed here many times on business. Very friendly, helpful staff. Location is great and easy to get back to airport or downtown Vancouver quickly. Perfect walking distance and location to many great restaurants and pubs in Richmond.

Stayed June 2014, traveled on business
Helpful?
Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Vancouver Airport Marriott Hotel

Property: Vancouver Airport Marriott Hotel
Address: 7571 Westminster Hwy, Richmond, British Columbia V6X 1A3, Canada
Phone Number:
Location: Canada > British Columbia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Richmond
#4 Family Hotel in Richmond
#7 Business Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Vancouver Airport Marriott Hotel 3.5*
Number of rooms: 237
Official Description (provided by the hotel):
The Vancouver Airport Marriott Hotel is located only 5km from the Vancouver International Airport, accessible by complimentary airport shuttle. This Vancouver hotel features stylish and spacious accommodations, perfect for either business or leisure travel. Marriott’s Vancouver Airport Hotel two on-site restaurants and all the amenities to make your stay enjoyable and is close to Vancouver and Richmond’s business districts, Steveston Village and popular Vancouver attractions. ... more   less 
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Also Known As:
Vancouver Airport Marriott Hotel Richmond
Marriott Vancouver Airport
Marriott Hotel Richmond
Marriott Richmond
Richmond Marriott

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