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“Good clean hotel with good service.”

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Executive Airport Plaza Hotel & Conference Centre Richmond
Ranked #21 of 23 Hotels in Richmond
Abbotsford, Canada
Level Contributor
138 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
“Good clean hotel with good service.”
4 of 5 bubbles Reviewed June 2, 2014

I stayed here for one night before flying out the next day. I was able to park my vehicle at the hotel in a secure parking facility for less than it would have cost me to park at the airport. The room was just fine, bed was comfortable, and everything was clean. The shuttle service was efficient. It is quite a large facility and rooms are spread out a fair bit, but this wasn't an issue for me. I would stay here again.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ArdyT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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657 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (184)
Date | Rating
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English first
Kingston, Canada
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed June 1, 2014

Because of an overnight in Richmond prior to an early AM flight, I spent one night at this odd hotel. It seems to have been cobbled together from at least two different establishments and it is in need of rehabilitation. I was told I had been upgraded and indeed, was given a suite but the layout was odd, there was a huge bar (not stocked), and the A/C didn't work! I was given another room which was better from an A/C standpoint but the shower head malfunctioned and the decor was partially updated only. The furniture was somewhat worn although the bed was comfortable enough.

To their credit, the staff were pleasant but I will not stay there again.

Room Tip: Ask if the room has recently been refurbished.
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aileen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver Island
Level Contributor
44 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed May 26, 2014 via mobile

A large group of us-(high school students with chaperones)stayed here during Musicfest so we expected a few bumps but this hotel didn't seem prepared for such a large function. We managed to have 4 rooms ready ahead of time for preparation and storage. Check in was relatively smooth. This hotel however seems pieced together quite oddly. In our tower,2, the stairways were quite confusing and not direct between floors causing a lot of issues as we were spread on the 2nd 3rd and 5th floors requiring 75 students to go up and down stairwells with very poor signage some exiting onto the street with locked doors behind them. The elevator was painfully slow and the other elevators did not go to the 2nd floor where we had 11 rooms. The key cards were a nightmare, constantly malfunctioning and needing to be re coded at the front desk. The rooms themselves were clean and comfortable once the A/C was figured out. The worse part was the next day with checking out. We had a 12 noon check out time but the housekeepers were ruthless in trying to get into the rooms to clean before the chaperones had a chance to check the rooms for left behind articles etc. I finally had to remind her we had a 12 checkout and if she stayed out of my way I could have the rooms cleared by 10:30.(she had actually cleaned a room while 2 kids were at breakfast and had their phones charging!) We realize this was a hectic week but there was no excuse for this with the amount of business brought in. The kids enjoyed the pool once they found it.
The adults did have breakfast on site and the buffet was good!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lulubelle45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Airport, General Manager at Executive Airport Plaza Hotel & Conference Centre Richmond, responded to this review, May 30, 2014
Thank you for taking a moment to reflect on Musicfest and your stay with us. Yes we are a not the typical hotel where every floor is alike, that is a reflection of our hotel having grown over the years from its original 80 rooms to today’s 350 rooms. Stairways in many hotels are designed to lead to the outside for security reasons .I regret that our housekeeping staff did not show patience in regards to your late check out. Musicfest does bring thousands of students when coming to Richmond and we had our share and with it come certain challenges. We appreciate your support and will work hard on correcting this year’s flaws for the next conference.
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Swift Current, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed May 24, 2014

This hotel was a huge disappointment. At $300/night I was expecting an amazing hotel. Instead it was an outdated hotel with old, pilled bed linens, a mouldy shower curtain, small bathroom, uncomfortable bed and ugly hallways. There was someone else's hair on the pillows and towels. The maid service was awful. They made the bed and left everything else alone (they didn't even take out my used towels OR hang them up, they left them in the crumpled heap on the bathroom floor!). The breakfast was not included in the price, and was quite expensive and nothing to write home about. Basically this was an overpriced hotel with poor service and outdated, hideous and dirty bathroom and bed linens. I would not recommend this to anyone.

Room Tip: Choose a different hotel!
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank co123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Airport, General Manager at Executive Airport Plaza Hotel & Conference Centre Richmond, responded to this review, May 30, 2014
We regret that your stay was not flawless, there is never an acceptable excuse if we fail to deliver an exceptional guest service experience. Yes, condos are more costly than a normal hotel room; however they provide the full convenience of a home away from home. All condos are slated for complete renovations and many are presently being completed. Our housekeeping staff has been addressed in regards to the concerns raised by you.
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Travelers are raving about these Richmond hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed May 24, 2014 via mobile

Very old and outdated. The beds are very uncomfortable. We were in a suite which claims to sleep 6 comfortably however we were four and nobody was comfortable. The shower curtain was so old that it has the pink scum on it, TV channels were far few and in between, channels were fuzzy and the security in the building was not even worth mentioning. The pool is in another building so you had to go outside to get to it, no towels at the pool area and a very small pool. We have two children and there was not a good selection of restaurants in the area. For the price, DEFINATELY not worth it.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lesley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Airport, General Manager at Executive Airport Plaza Hotel & Conference Centre Richmond, responded to this review, May 30, 2014
We regret that the condo that you booked was not as comfortable as you wanted it to be. All our condos have bath/showers which have shower curtains with linen liners which get removed and cleaned on a regular basis. As the hotel was build over many different stages it was decided that the central location of the pool would not change and yes we are clear it is some distance from the condo wing. Our condos are currently being renovated and once completed, they will be the most current fully-equipped condos in Richmond.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Washington
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed May 22, 2014 via mobile

I wonder how can those people enjoyed their stay here. This hotel isn't clean at all. I walked out with itchy body and luggage that needs to be heat treatment because they allow animals.

Scary parking, I mean like one of those you see in ghost movies.

Stayed April 2014, traveled with friends
Helpful?
1 Thank poppacrull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Airport, General Manager at Executive Airport Plaza Hotel & Conference Centre Richmond, responded to this review, May 30, 2014
We appreciate your feedback. While we have a number of rooms which are pet friendly, they are located in our Court Yard rooms only. We have not had any encounters with fleas since each room is treated after our four legged friends depart. Our indoor parking garage is clean – well lit and has easy access for our clients. We are sorry that you feel that there is anything scary in this area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Spring Island, Canada
1 review
4 of 5 bubbles Reviewed May 10, 2014

I have stayed at this hotel three years in a row for a buying show and have always been pleased with the service, cleanliness and distance from the venue. I will continue to stay here. The check in and check out was very easy and helpful. The pool, hot tub and restaurants are all great. If I had to say one negative thing, it would be that there was never clean towels at the hot tub or pool but when we asked, the bell man brought some within half an hour.

Room Tip: I have stayed in several room types and all are just fine.
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michelle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Executive Airport Plaza Hotel & Conference Centre Richmond

Property: Executive Airport Plaza Hotel & Conference Centre Richmond
Address: 7311 Westminster Hwy, Richmond, British Columbia V6X 1A3, Canada
Location: Canada > British Columbia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #21 of 23 Hotels in Richmond
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Executive Airport Plaza Hotel & Conference Centre Richmond 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
The Executive has long been the preferred choice for business & leisure travelers requiring full service hotel facilities close to the Vancouver International Airport, offering a choice of 290 rooms, suites and 1 & 2 bedroom furnished apartments. We offer 16 meeting and conference rooms seating from 10 - 800 people and over 17,000 sq ft of versatile space for trade shows, conventions, seminars, weddings, board meetings and auto shows. The Executive is located in close proximity to Richmond's business centre and shopping malls and is 5 minutes to the Vancouver International Airport, 5 minutes to Brighouse Station - Canada Line Skytrain and 15 minute drive from downtown Vancouver. We offer 3 restaurants on site, including Carver's Steakhouse, Ceili's Irish Pub and Tivoli's Restaurant. Our facilities include indoor heated pool, hot tub, fitness centre and rooftop garden and jogging trail. For our guests convenience, we offer a complimentary airport shuttle. ... more   less 
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Also Known As:
Executive Airport Plaza Richmond

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