We came because our house was flooded. We did NOT want to stay in a hotel.
The staff were excellent and went above their duties to make our family from 1 yr old and 6 yr old to mom and dad completely accommodated.
Particularly Michael at Carvers is a credit to his profession. He obviously loves to serve you and make sure that your needs are met. I called for some room service and the phone kept going to the main desk. The main desk told me they would get the restaurant to call me back. After 10 minutes I was about to call when Michael knocked at my door with the full menu!
This gentleman obviously loves his job and enjoys making his guests feel comfortable and important. Obviously a person that loves the hospitality profession.
Susan at the front desk went out of her way to make my young son feel included and comfortable.
Ray made sure that we could use the TV to our satisfaction and that the air conditioning was working properly (our misunderstanding).
All staff greeted and genuinely served us and our needs with a smile and with respect. There was no looking down their noses or a sense of feeling "put out" with our requests during this difficult time.
Thank you staff!
- Official Description (provided by the hotel):
- The Executive has long been the preferred choice for business & leisure travelers requiring full service hotel facilities close to the Vancouver International Airport, offering a choice of 290 rooms, suites and 1 & 2 bedroom furnished apartments. We offer 16 meeting and conference rooms seating from 10 - 800 people and over 17,000 sq ft of versatile space for trade shows, conventions, seminars, weddings, board meetings and auto shows. The Executive is located in close proximity to Richmond's business centre and shopping malls and is 5 minutes to the Vancouver International Airport, 5 minutes to Brighouse Station - Canada Line Skytrain and 15 minute drive from downtown Vancouver. We offer 3 restaurants on site, including Carver's Steakhouse, Ceili's Irish Pub and Tivoli's Restaurant. Our facilities include indoor heated pool, hot tub, fitness centre and rooftop garden and jogging trail. For our guests convenience, we offer a complimentary airport shuttle. ... more less
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- Also Known As:
- Executive Airport Plaza Richmond