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“Service makes the difference” 4 of 5 bubbles
Review of Executive Airport Plaza Hotel & Conference Centre Richmond

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Executive Airport Plaza Hotel & Conference Centre Richmond
Ranked #21 of 23 Hotels in Richmond
qb
Level Contributor
39 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Service makes the difference”
4 of 5 bubbles Reviewed July 17, 2013

Everyone I dealt with was pleasant, professional and willing to help. Especially Ana at reservations who answered my many questions via email. Tthe front desk staff, shuttle driver and housekeeping staff all made me feel welcome. I stayed 4 nights for a conference at the hotel in a Jr. suite. The room was clean, I found the bed comfortable (on the firm side which I prefer) and the pillows were good too.
If you're arriving from the South Terminal, the shuttle may not pick you up but the front desk will provide you with vouchers to pay for the very short taxi ride.

Room Tip: I had a room right by an elevator but I never heard it.
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  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank qbtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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644 reviews from our community

Traveler rating
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    122
    68
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (182)
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chase,b.c.
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed July 14, 2013 via mobile

Laura and Erin where amazing . These two went out of there way to make our trip pleasureable. You can only work with what you have and the staff here is put in a very bad situation. The air conditioning clearly is not made for the hotel. It was so warm muggy and humid that I could not put my make up on with out sweating. The kids had no sleep because their room was all Windows it was like a green house. The air conditioning made so much noise we could not sit out on the patio. House keeping had limited amount of fans but Laura made sure we got one thank goodness. We were not able to spend much time in our room as it was so unbearable. This was also a real inconvenience for us because we had booked the suite with kitchen with intentions of using the kitchen . there was no way this could happen the temperature was already too extreme . the sofa bed was the most uncomfortable experience yet. You could literally feel the springs under the mattress it's so old and decrepide. As well as you have to move furniture out on the deck to pull out sofa bed. Count the sofa bed out for sleeping there is no way so what is advertised as 6 people is really 4 guests . We did try and locate another hotel we were there for a week and couldn't find anything else available for entire stay. Staff great . If room was up to par and operating for guest as it should it would have been fabulous but and its a big but it needs lots of improvement.

  • Stayed July 2013
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank annchasebc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 13, 2013

From the shuttle van driver to Sonia at the Front Desk to the staff of Carvers Restaurant at the hotel it was clear my having a good experience was foremost in their minds. Every effort was made to meet my needs and a little more. The room was clean, attractive and pleasingly decorated. And the room was quiet and comfortable. Carvers Restaurant served a well prepared meal, in a nice and unpretentious setting, and accommodating to travelers in shorts and T-Shirts. Highly recommended hotel in my book.

  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank bobrolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed July 13, 2013

This was a clean and convenient location to the Olympic oval, airport, and skytrain. A short walk and for the cost of a day pass you could go anywhere in the Richmond, Vancouver metropolitan area. The area had many restaurants, a mall and grocery store all with in walking distance, we did not need to rent a car.

Room Tip: There are condo rooms with washer and dryers, very handy.
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  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank pat w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed July 4, 2013

Having been bumped off an international flight we were put up for the night in this hotel. What a pleasant surprise to have an unexpected free nights accommodation in such an establishment.
We were picked up by a very friendly driver at the airport and received equally well by the front desk staff. particular mention must be made of Laura who took an obvious pleasure in upgrading us to a beautiful room. "It is my job to relieve your stress" she said, and boy did she do a great job. A great nights sleep a nice breakfast and off again to the airport with another very helpful driver very pleased with our experience.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank brian l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed July 2, 2013

Stayed at the tower building. Definitely not a hotel. It look like a motel in the executive tower (there is 2 seperated buildings in this hotel) no air condition in the hall way. Only the lobby looks nice. It was hot and not comfortable walking in the hall way to room. Over price for sure.
Arrived at the lobby 1:45 pm, I lined up to wait check in. There were 3 front desk clerks helping to check in. Front desk clerk was not welcoming, when I said "I would like to check in please" , the clerk didnt answer, she staired at clock at said " sorry but it's not 3 pm yet". I saw she just check in for couple people who were in the line. I guess you can only check in early if you dress nice like "executive". Never come back again.

  • Stayed June 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Winson H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Airport, General Manager at Executive Airport Plaza Hotel & Conference Centre Richmond, responded to this review, July 5, 2013
While we have been build over stages starting with our original court yard rooms to later our plaza and condo buildings we are one of Richmond, BC larger full service hotels. Your feedback on our guest service agent has been addressed . We will make every effort to check in guest earlier than 3.00 pm depending mostly if the room category booked is ready and available. We hope you will come back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Richmond hotels

Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed July 1, 2013

Had to fly to Vancouver on an emergency as had a relative in Richmond Hospital. The hotel is perfect for access to the hospital - right opposite. Booked three nights so I could go straight to the hotel from my early arrival and check out late for my midnight flight home. Staff were helpful. Shuttle bus collected and dropped me off just fine. It didn't cost me an arm and a leg and was great for what I needed.

  • Stayed June 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank CherieMc2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Airport, General Manager at Executive Airport Plaza Hotel & Conference Centre Richmond, responded to this review, July 5, 2013
Thank you for taking the time to provide some positive feedback . We know that you had many choices in Richmond when booking and we appreciate that you selected us –Thank You !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Executive Airport Plaza Hotel & Conference Centre Richmond

Property: Executive Airport Plaza Hotel & Conference Centre Richmond
Address: 7311 Westminster Hwy, Richmond, British Columbia V6X 1A3, Canada
Location: Canada > British Columbia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #21 of 23 Hotels in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Executive Airport Plaza Hotel & Conference Centre Richmond 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
The Executive has long been the preferred choice for business & leisure travelers requiring full service hotel facilities close to the Vancouver International Airport, offering a choice of 290 rooms, suites and 1 & 2 bedroom furnished apartments. We offer 16 meeting and conference rooms seating from 10 - 800 people and over 17,000 sq ft of versatile space for trade shows, conventions, seminars, weddings, board meetings and auto shows. The Executive is located in close proximity to Richmond's business centre and shopping malls and is 5 minutes to the Vancouver International Airport, 5 minutes to Brighouse Station - Canada Line Skytrain and 15 minute drive from downtown Vancouver. We offer 3 restaurants on site, including Carver's Steakhouse, Ceili's Irish Pub and Tivoli's Restaurant. Our facilities include indoor heated pool, hot tub, fitness centre and rooftop garden and jogging trail. For our guests convenience, we offer a complimentary airport shuttle. ... more   less 
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Also Known As:
Executive Airport Plaza Richmond

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