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“Convenient location but dine elsewhere”

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Four Points by Sheraton Vancouver Airport
Ranked #16 of 23 Hotels in Richmond
Edmonton, Canada
Level Contributor
104 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Convenient location but dine elsewhere”
Reviewed June 12, 2013

I spent one night here and attended a business seminar the next day in the hotel. The airport shuttle is convenient. My room was comfortable. The 2 computers for guest use were malfunctioning and could not be used. Our seminar group had the buffet lunch in the main floor restaurant. Even though it was pre-arranged with the seminar host, the restaurant seemed to be unprepared for us. There was a 15 minute delay even getting the basic salad and sandwich dishes out to the buffet. With seating delay and lining up for food this left very little time to eat before our seminar resumed on a tight schedule with lots of material to cover.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sylvia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie K, Guest Relations Manager at Four Points by Sheraton Vancouver Airport, responded to this review, June 25, 2013
We truly appreciate that you have taken the time to leave us a review. Our team would like to sincerely apologize that your dining experience was not up to standards. If you are to return to the Four Points Vancouver Airport in the future, we will strive to exceed your expectations.
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346 reviews from our community

Traveler rating
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    14
    8
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Nacogdoches, TX
Level Contributor
117 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed June 8, 2013

Stayed here for one night on a layover- did not park nor eat at any of the hotel restaurants. I was given a newly renovated room (and since I have never stayed here before I do not know what the old rooms looked like for comparison) and it was obviously newly painted and new furnishings. Pros: clean, comfortable bed, small refrigerator, safe (large enough for laptop), quick wired internet (dataport on the desk with ethernet, USB and Powerports), ATM in lobby, interactions with staff were good (no grief when I asked for change for tips) and shuttle to airport ran on time (5 and 35 after from hotel). Cons: Unsure of who designed the newly renovated walk-in shower (no tub with my room), but it has one of my pet peeves- one must be in the shower to turn in on. There is no way to turn in on and let the water come to the temperature you want and then get in the shower. Had good dim sum at Jade Restaurant (turn right from entry in hotel and walk down to end of street and cross the street to the other side, walk up stairs to second floor). Certainly would stay here again.

Room Tip: I would ask for a newly renovated room since it seems they are in the middle of renovation, but not...
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  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelTexan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level Contributor
83 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed May 30, 2013

I had the opportunity to stay the evening at the Sheraton Four Points during a layover in Vancouver. When I arrived at the airport the shuttle stopped at the international terminal at 15 past the hour. I checked into room 616 on the Starwood Preferred Guest Floor. The room was clean and spacious. Oddly it didn’t have a safe that I could find. This room was right next to the elevators which presented no noise issues. The next morning I used the fitness room. There was one bench, an ab crunch machine, two stationary bikes, two elliptical machines, two tread mills, a full set of free weights, water and TVs. My departure to the airport on the shuttle was on time (departing at 05 and 35 past the hour). Overall this brief visit was pleasant. The staff was courteous. I would stay here again depending on the competitive prices with other airport hotels.

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Geoff G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thunder Bay, Canada
Level Contributor
94 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
Reviewed May 12, 2013

Free airport shuttles run every 20 minutes; Day tours can be easily arranged at front desk for companies that pick up and drop off at the hotel, itself.

Hotel is very clean and King room with corner soaker tub was excellent. Bed very comfortable and plenty of choice for pillows, hard and soft. In-room wifi was sometimes slow and required re-connecting.

Don't like the fact that use of the elevators requires swiping a room card. Makes it inconvenient for those expecting guests or clients. They must first check in with front desk (which on occasion asks them for ID). Desk will then phone your room for permission to send them up. Seems heavy-handed...

Restaurant was just average food quality, although service was very good. Room service speed was exceptional! Front desk staff very friendly, efficient and accommodating. Cheerful shuttle driver, too.

A great choice for those using Vancouver International Airport.

Room Tip: Ask for King room upgrade that includes large corner soaker tub. At the time, property did not offer...
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 2275Waves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie K, Guest Relations Manager at Four Points by Sheraton Vancouver Airport, responded to this review, May 16, 2013
Thank you for staying with Four Points Vancouver Airport. We are happy to hear that you were able to take advantage of our free airport shuttle during your stay. Take care!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Courtenay, Canada
1 review
Reviewed May 8, 2013

Good choice for overnight airport stay.Was our first visit to this hotel but plan to come back on our next trip Ladies at front reception were very good, helpful ,Friendly& good sense of humour.Room was comfortabel & quiet,Breakfast was included in our stay.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank walter b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vancouver island
Level Contributor
73 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed May 2, 2013

We stayed at this hotel before an early flight out. Good service, rooms are decent and clean. Shuttle was good although a tad slow on airport pickup. We would stay here again for sure. Close to some malls and restaurants so that is handy. Hotel was quiet thankfully. Room Service quick too.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank leahb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie K, Guest Relations Manager at Four Points by Sheraton Vancouver Airport, responded to this review, May 9, 2013
Thank you for staying with us and leaving a review. We apologize about the shuttle but are thrilled your were able to fully enjoy your stay. Take care!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
california
Level Contributor
189 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
Reviewed April 10, 2013

Great location in Richmond to take in some of the best chinese cuisine in north america. Nearly is Jade Seafood Restaurant which offers very fine dim sum and if you go before 11 am, the tab is discounted 20%. Also close by is Sun Sui Wah, another nice dim sum place -- but frankly, koi palace in Daly City, CA is as good or better. Still, their variety is unmatched. Hotel itself was very clean, staff was very friendly and helpful, free (but limited) computer usage and printing, as mentioned, there is a $10 a day parking fee, which IS annoying but unavoidable.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank notperfectalas2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie K, Guest Relations Manager at Four Points by Sheraton Vancouver Airport, responded to this review, April 19, 2013
Thank you for taking the time to leave us a review. We are happy to hear that you had the opportunity to enjoy some of the local dining around Richmond. Take care!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Vancouver Airport

Property: Four Points by Sheraton Vancouver Airport
Address: 8368 Alexandra Road, Richmond, British Columbia V6X 4A6, Canada
Phone Number:
Location: Canada > British Columbia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 23 Hotels in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Vancouver Airport 3*
Number of rooms: 139
Official Description (provided by the hotel):
Four Points by Sheraton Vancouver Airport is in Richmond's business district and is 10 minutes from YVR and 20 minutes from downtown Vancouver. We have 4 meeting rooms and are near shopping and dining ... more   less 
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Also Known As:
Four Points By Sheraton Vancouver Airport Hotel Richmond
4 Points By Sheraton Vancouver Airport
Four Points Vancouver Airport
Four Points Richmond
Sheraton Richmond
Richmond Sheraton
Richmond Four Points

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