Stayed here a couple of years ago and had a pleasant experience. Disappointed to have a different experience this time. Entering our room, we discovered there was unflushed paper in the toilet bowl. The bathroom sink drained very slowly and eventually clogged (kudos to staff for promptly fixing the clogged sink the next day). Found the bathroom counter to be so low it hurt my back. These were minor disappointments compared to the breakfast service and the wifi. Breakfast used to be a buffet which is perfect for visitors like us from out of town that have many things to do and cram into our short time in the big city. Breakfast now is a sit down service that took the better part of an hour. This is an airport hotel so I'm sure the slow breakfast causes major stress for people who have to get quickly to the airport. It sure frustrated us since it used to be a quick serve yourself affair. The wifi was a major frustration. Likely because we were in a room on the top floor on the SE corner, the wifi repeatedly dropped. So aggravating to have to walk to the hallway door every few minutes to capture the signal only to have it drop when lying in bed or sitting in a chair.
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- Also Known As:
- Best Western Plus Abercorn Hotel Richmond
- Best Western Abercorn Hotel
- Best Western Richmond
- Richmond Best Western