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“Not your average airport hotel”

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Best Western Plus Abercorn Inn
Ranked #15 of 23 Hotels in Richmond
New York City, New York
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Not your average airport hotel”
Reviewed June 24, 2012

This quaint Scottish themed airport hotel is very cosy and welcoming, unlike most of the airport hotels I've stayed in before.

No complaints: The airport shuttle comes twice hourly. Good food in the hotel restaurant, particularly the included breakfast buffet. The beer on tap is from the local Granville Island brewery - the honey lager is great. Internet is free and fast. Bathroom clean and water is strong and hot.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emily P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Best Western Plus Abercorn Inn, responded to this review, July 2, 2012
Dear Emily P,

Thank you for taking the time to write us such a lovely review. We strive to retain the Scottish charm of our hotel as that is what makes us stand out from the rest of our competitor! I am glad that you enjoyed the service that we have provided you. Thank you once again and hope to see you at the Abercorn Inn again very soon!

Regards,

Meggy Ho
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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836 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (122)
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English first
Vancouver, Canada
Level Contributor
211 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed June 18, 2012

Stayed here a few days ago for one night after a 24 hr flight/airport ordeal and boy, what a treat. Spacious and clean room with a king size bed fit for royalty. Big TV with all the working parts. In the morning we went downstairs for their complimentary buffet breakfast and lucked out again. Breakfast was more then expected, lots of choice and food was hot and fresh. Coffee was perfect. People working in the lounge/breakfast area were pleasant and welcoming. We used the shuttle from and to the airport and it was on time exactly. Even the shuttle bus driver was terrific. I noticed that there is a Costco across the street but shopping wasn't on the agenda. The next time we are in the Richmond area, this is the place we will be staying.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank taber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Best Western Plus Abercorn Inn, responded to this review, June 22, 2012
Dear Taber,

Thank you for your comments. It is guests like you that brings a smile to our faces and motivates us to provide superior customer service at all times! We hope to see you again soon! :)

Regards,

Meggy Ho
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 15, 2012

Arrived a day early for hotel booking. Ok fine, I take responsibility for that. Gal at front desk told us her computer system didn't allow her to check which rooms were available since end of business day compiling. So she gave us a few room options to go "CHECK OURSELVES" if someone is there HAHAHAHA! Can you imagine??? Knock Knock! at like 1am! Oh sorry, didn't mean to interrupt...just "CHECKING" if someone is here! Finally she went and checke HERSELF...oh how nice for service! The continental breakie was also very mediocre prior to shuttle ride to airport! I've most definitely stayed at wayyyy better Best Westerns

Room Tip: Try to show up on a day where rooms don't need to be shared with strangers...oh oops! sorry to d...
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  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SongWon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meggy H, General Manager at Best Western Plus Abercorn Inn, responded to this review, June 16, 2012
Dear SongWon,

Thank you for your comments. I am shocked to have read what you wrote as this is certainly a check in procedure no hotels would ever perform. Should a guest have checked in a day earlier, we would strive our best to offer a vacant ready room for our guest and assist them in changing their reservation. Depending on the hotel's policy, most should have rooms ready by 3pm - 4:30pm on the day of arrival. The status of the rooms are updated on our system and a housekeeping report is also at the front desk to ensure everything matches. In addition, by 1am any remaining rooms must be vacant ready.

In regards to breakfast, I do apologize that you did not enjoy the "to go breakfast" we have provided for early risers. We strive our best to provide what we can for guests that cannot take advantage of our complimentary full hot breakfast. It has received much compliments as you can see in other trip advisor reviews below.

It is unfortunate that you did not enjoy your stay with us and have not fully taken advantage of the service and amenities we offer. The Abercorn Inn have recently received an award from Trip Advisor for Excellence, thus, I sincerely invite you to come experience our property again as providing superior product and service has been certified and guaranteed by our guests.

Regards,

Meggy Ho
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Richmond hotels

Vancouver, Canada
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 31, 2012

Great place to stay if you are in the Richmond area. Stayed two nights and while it is an older hotel .. the rooms are nicely redone, you're handy to just about anywhere in Vancouver and wow .. this Best Western has to be one of the top two locations for the free breakfast. Not hard to tell they have a chef that loves to cook .. and knows that the little things can make a breakfast a hit versus .. so/so. Great value for your dollar, friendly staff .. and a hearty breakfast to start your day.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BfromKtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meggy H, General Manager at Best Western Plus Abercorn Inn, responded to this review, June 4, 2012
Dear BfromKtown,

Thank you for your comments and we are extremely glad that you loved our breakfast. Last year, we put in a lot of time and effort to renovate our breakfast area, upgraded our breakfast items and also put in a waffle maker recently! Our A la carte breakfast menu is also a "must try" as we are famous for our eggs benedict. We hope to see you again soon and do try our eggs benny next time! :)

Regards,

Meggy Ho
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed May 28, 2012

Stayed here June of last year so it was a while back.

Remembered the hotel well. Location is very good if you have a car and looking to visit places in Vancouver. Maybe about 15 minutes to downtown which is not bad. Close to River Rock Casino which was a good attraction. Beds were very comfy. Airconditioning was loud but was not a problem. Never had a problem with parking but if hotel was full I can see issues. Breakfast was okay.

Good place to stay for the value you get.

  • Stayed June 2011, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Mitchell C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meggy H, General Manager at Best Western Plus Abercorn Inn, responded to this review, May 30, 2012
Thank you for your review. Hope that you will choose to stay with us again next time you are in town.

Regards,

Meggy Ho
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
yorkshire
Level Contributor
283 reviews
160 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed May 21, 2012

I stayed two nights at the Abercorn and it was a good experience. The only minus points were that the rooms were below average in size and that the cost was quite high. I wanted a king room on the 1st floor but kings are only on the 2nd floor ( they may be larger ) so I had a two queen room on the first floor.
The room had a small work table, flat screen tv. The beds were good and there was a larger than average bath. There is a restaurant and room service which are good. A buffet hot breakfast is included in the room price and was excellent. Ample parking but not to the room.
I had difficulty in finding the hotel from the airport. The exit number suggested is not signposted and you must look for the road name.

Room Tip: The 2x queen are quite cramped try a king room; there was no outside noise but I was at the rear of...
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  • Stayed May 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dunera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meggy H, General Manager at Best Western Plus Abercorn Inn, responded to this review, May 23, 2012
Thank you for your comments. We are actually in the process of adding in new room types to help guest reserve the room most suitable for their needs. Our new room types will specify sizes, shower or tub requests etc. So next time be sure to try our hotel again and let us find the perfect room for you! Thank you once again for your comment! :)

Regards,

Meggy Ho
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
Level Contributor
154 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed May 20, 2012

We stay at this hotel once or twice a year and always enjoyed the ambiance. We arrived to a freshly painted car park, freshly painted walkway, new beds, new bedding, new carpet, new TV, sanitized remote control holder, new housekeeping cards for personalized service (wow...love this concept). The front desk agent we recognized from our last 2 stays, apparently she's been here 12 years and still is very warm and friendly. We have to share the lovely photo as the Oregon Antique Car owners were staying here and seeing some of these vehicles parked out front really was a highlight.
Shower water temperature was a bit of a problem but tub was fine so not sure what caused that. Funny thing...just a little heads up about the blow dryers. There are 2 speeds. Off and hurricane ( great for quick dry...really quick dry...but styling...maybe not so much). Ah nothing like a good hurricane to wake you up in the morning. You don't even need the shower just try out the blow dryer.
Always enjoy our stays here. Keep up the good work.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Baxterthetravelguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meggy H, General Manager at Best Western Plus Abercorn Inn, responded to this review, May 23, 2012
Thank you for your comments and I am glad that you liked our newly renovated rooms! We are always seeking for ways to upgrade our services and amenities for our guests. I loved your comment about our blowdryers and I will be sure to seek out a third option should I need to replace them in the future - OFF, HURRICANE & WINDY. ;)

Regards,

Meggy Ho
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Abercorn Inn

Property: Best Western Plus Abercorn Inn
Address: 9260 Bridgeport Road, Richmond, British Columbia V6X 1S1, Canada
Phone Number:
Location: Canada > British Columbia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #15 of 23 Hotels in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Abercorn Inn 2.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
Best Western Plus Abercorn Hotel Richmond
Best Western Abercorn Hotel
Best Western Richmond
Richmond Best Western

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