We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Exceptional hotel experience”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Sheraton Vancouver Airport Hotel
Ranked #6 of 23 Hotels in Richmond
Certificate of Excellence
GreenLeadersSilver level
Reviewed August 31, 2010

Friendly, helpful staff.
The club floor is well worth the additional cost. It includes enhanced amenities, free breakfast and late afternoon hors d'oeuvres were generous enough to constitute a light meal.
The accommodation is spacious, clean and comfortable.
This is an exceptional property.

  • Stayed: August 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank wheeler7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (816)
Traveler rating
Traveler type
Time of year
Language
  • More languages

769 - 775 of 816 reviews

Reviewed August 30, 2010

Only stayed one night but the staff there was awesome. Smooth check-in with friendly front desk guys. Zach at concierge was so helpful! The only downside was the waitress at the restaurant saying "sorry if it feels like I've been neglecting you, our VP is in"....didn't know how to respond to that, but I'm a paying customer I don't believe we should have had to wait over 30 minutes for just appetizers or for her to even check on us to refill drinks when the restaurant was only 25% full.

  • Stayed: August 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank travel-4452
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2010

pool was outdoor & our room had a walk out to it, it was great. Restaurant was great as was the service. no complaints

  • Stayed: August 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank luvs2travel79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2010

Great hotel, excellent facilities with extremely helpful staff.

Our company holds meetings here often, requiring attendees to stay from out of town. The staff and facilities are excellent. The catering and events staff responded well to some of our last minute requests, which was much appreciated.

As with other Sheraton's, their fitness center is second to none. All Cardio equipment has tv access, and the weights are all in prime condition. I travel quite a bit for business, and haven't seen a better hotel gym.

I would definitely recommend the club lounge upgrade, excellent value for the money, and the staff in the lounge are great, and make you feel at home. Their excellent service was much appreciated.

  • Stayed: August 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MatthewAndJamie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2010

This hotel was wonderful. I felt like I was leaving heaven when I left this hotel. The hotel is conveniently placed; it's just a short walk from the public transit system; it also has a shuttle to the airport, good parking, and easy access to taxis. The pool there is marvellous, and I spent quite some time enjoying the hot tub, but my favourite part of the hotel was the Club Lounge. For a *very* low sum, you can enjoy food for both breakfast and night for your entire room. This is good food, and the service is prompt and effortless. The overseer there at evening, =Nicholas=, was especially helpful. It was almost like he could read your mind, offering whatever you might need. As I said, the food there was wonderful, ranging from succulent meats and seafood to very fresh, scrumptious fruits and my favourite, freshly-baked bread with classy, mouth-watering butter. This was with free (non-alcoholic) drinks for my entire family. The alcohol selection there is fairly priced and well selected too. I would love to have stayed at this hotel for the rest of my life. My wife and kids loved it too.

  • Stayed: July 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Cody_R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2010

This hotel has the most attentive staff of all hotels I have visited. When asked if I could move to a room with a King size bed instead of 2 doubles, it happened so quickly I was surprised. John at the front dest managed everything. Because I have 2 children (6 & 3 years old) I asked for a rollaway. Much to my surpise the bed was a twin bed that was rolled in on a dolly. Additionally I was upgraded to the 7th floor where the club lounge was located. The lounge was amazing and the staff were exceptional. Specifically, Nicholas who was attentive, helpful and kind. As a result of his assistance we went on a few day trips that the kids loved. Megan was very good with my children and would often ask if they wanted to watch cartoons during breakfast. She too had wonderful suggestions on places to visit and things to do. I can't wait to visit Vancouver again and stay at this hotel.

  • Stayed: July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sotelowinker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SVeinot, General Manager at Sheraton Vancouver Airport Hotel, responded to this reviewResponded September 7, 2010

Thank you for sharing your favorable comments on your stay at the Sheraton Vancouver Airport.
Please be assured that I have shared your specific comments with the individual Associates that made your stay with us a memorable one.
John, Megan and Nicholas are terrific assets to the hotel and I am glad to have them on my team.
We look forward to welcoming you back in the future.

Steve Veinot
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2010

Nice hotel with shuttle from Vancouver Airport. Marriott and Hilton right next door. Starbucks in the lobby. Large, confernce hotel with three wings. Has nice pool/gym and other ammenities. Free internet terminals in the lobby (wireless is also free in the lobby) but connection is very slow. Parking fee is $16 per night.

Richmond has a very large Chinese population with plenty of wonderful asian restaurants and shops within walking distance from the hotel. Richmond Center, a large shopping mall, is located kitty corner from the hotel. Also walking distance to the new light rail extension, which takes you to Vancouver downtown in 15 minutes - driving takes 45 and you would have to deal with parking in the City.

Completely updated bathroom, comfy bed with the soft comforter. Very friendly housekeeper.

Would definitely recommend this hotel!

  • Stayed: June 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank chandeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SVeinot, General Manager at Sheraton Vancouver Airport Hotel, responded to this reviewResponded September 7, 2010

Thank you very much for taking the time to share your experience on Trip Advisor.
I cannot agree with you more that the hotel location is excellent with proximity to much of what the City of Richmond has to offer as well as being a gateway to Vancouver.
I am very proud of the hotel and staff and am pleased that you stay with us was a good one.
We look forward to seeing you again in the future.

Steve Veinot
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Richmond hotels
Hilton Vancouver Airport
#4 of 23 in Richmond
939 reviews
Show Prices
Show Prices
Show Prices
City Centre
Radisson Hotel Vancouver Airport
Show Prices
Show Prices
Show Prices

Been to Sheraton Vancouver Airport Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Vancouver Airport Hotel

Address: 7551 Westminster Hwy, Richmond, British Columbia V6X 1A3, Canada
Phone Number:
Location: Canada > British Columbia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Richmond
#5 Luxury Hotel in Richmond
#10 Business Hotel in Richmond
#11 Romantic Hotel in Richmond
Price Range: $170 - $353 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Vancouver Airport Hotel 4*
Number of rooms: 390
Official Description (provided by the hotel):
The Sheraton Vancouver Airport offers guests the best of many worlds: the luxury of an upper upscale experience minutes to the Vancouver International Airport, the convenience of being located in the heart of Richmond, British Columbia's many business districts and the pleasure of residing steps from shopping and unforgettable cultural experiences. Relax and enjoy the comforts of a restful sleep in a spacious guest rooms featuring the Sheraton Sweet Sleeper Bed or connect with family & friends in Starbuck's or Harold's Bistro & Bar. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Travelocity, Hotels.com, Expedia, Hotwire, getaroom.com, HotelsforEveryone, Cancelon, TripOnline SA and HotelQuickly so you can book your Sheraton Vancouver Airport Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Richmond

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing