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“Very Convenient and Comfortable Hotel - Convention Center”

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Sheraton Vancouver Airport Hotel
Ranked #7 of 23 Hotels in Richmond
Certificate of Excellence
GreenLeadersSilver level
Williams Lake, British Columbia, Canada
Level 4 Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Very Convenient and Comfortable Hotel - Convention Center”
Reviewed February 15, 2014

Located only a few kilometers from the Vancouver Airport this Hotel was totally renovated two years ago. The rooms are nicely decorated and the beds very comfortable. Each room has its own balcony. The rooms are surprisingly quiet considering the proximity to the Airport. There is plenty of parking. The Hotel offers regular free shuttle service to and from the Airport. This Hotel caters to very large Conventions so its important to book in advance.

The Hotel has a large restaurant\lounge with good food however the prices are a tad steep. Shopping and Banks are all within walking distance of the Hotel.

The internet is not free access and the rooms have plastic cups. For a Hotel of this stature you would think they would have real glass beverage containers.

Overall, this Hotel offers very good value for the dollar.

Room Tip: The West Tower is the most convenient part of the Hotel.
See more room tips
  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (187)
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English first
Qualicum Beach, Canada
Level 5 Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed February 8, 2014

Very nice hotel with a free upgrade but did not include breakfast. Was surprised we had to pay for internet.unless we signed up for some promotional thing wich we had no time for. The parking was free for two weeks. Very proffesional service.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roelof E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SVeinot, General Manager at Sheraton Vancouver Airport Hotel, responded to this review, February 16, 2014
Many thanks for taking the time to post your review on TripAdvisor.
I assume that you were using the hotel before leaving on a vacation and I am pleased that you were able to take advantage of our parking inclusive packages.
Thank you also for mentioning the professionalism of my staff. I could not agree with you more.

Best Regards,
Steve Veinot
General Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kilauea, Hawaii
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 28, 2014

We stayed our last night of our whistler trip here. It was very easy to get to and every half hour there is a complimentary shuttle to the airport, which we used and was great. The rooms look renovated and were very tasteful and comfortable. The free wifi worked well and there was also computers to use for free. We had a couple hours to kill before our flight home and walked over to the huge mall just across the street, and got some good shopping in. If coming through Vancouver airport would definitely recommend staying here.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nicole4travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
British Columbia, Canada
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 27, 2014

Everything about this hotel is great. Was here on convention as a single traveller, felt very comfortable. Service, cleanliness, location, convention facilities, food all very good. Very comfortable bed, quiet. Walked every evening and felt very safe in the area.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank terry49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing, China
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 17, 2014

This hotel is a clean, comfortable, and most importantly convenient hotel located less than 10 minutes drive from the Vancouver Airport. It is located in a walkable part of Richmond, close to banks and restaurants, and less than 10 minute walk from the Canada Line light rail to downtown.

The property is aging a bit, although the rooms have been updated. I chose this hotel specifically for its pool (to help with jet lag). I was happy the pool hadn't been closed as it was outside and winter when I stayed. Unfortunately the pool is a bit small for laps, although comfortably heated and located in a pleasant landscaped area.

What makes this hotel so good is the quality of the staff. From the moment I stepped on the complimentary shuttle, I felt welcomed and looked after.

For those needing a caffeine fix, there is a Starbucks conveniently located in the lobby.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Newlandarcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 17, 2014 via mobile

Stayed here for business - this is my employer's preferred hotel in town and you can always guarantee meeting someone from work! Shuttle bus service is great to / from airport.

Great room - comfiest beds ever, even pipping my previous favourite Premier Inns! Heating / aircon a tad temperamental but nothing worth complaining about.

Breakfast buffet is well worth it - I'd travel for the scrambled eggs alone!

Most convenient for airport, but good links to downtown - although the Richmond Mall across the road will keep most shoppers happy.

Stayed January 2014, traveled on business
Helpful?
1 Thank Michelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver Island, Canada
Level 4 Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed January 14, 2014 via mobile

Staying here on business for the week, I have to share this experience. The rooms are modern, well-decorated and clean. I had a couple of minor complaints, which I mentioned to the front desk staff. Immediately she asked if she could have a manager come up to the room. I was stunned that three managers (from housekeeping, duty manager and hotel manager) came to my room within 5 minutes, attentive and asking me how they could rectify my concerns. Now these were minor concerns, not a big deal and likely attributable to my OCD about cleanliness. I was incredibly impressed with the service. They had staff come up and fix things immediately.
I highly recommend this hotel, based on my exceptional experience.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wanderlusterful
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SVeinot, General Manager at Sheraton Vancouver Airport Hotel, responded to this review, January 20, 2014
Thank you very much for your feedback. It is especially helpful to have a seasoned traveler and senior contributor to TripAdvisor review our hotel.
I am very pleased to hear of the quick response and resolution to the minor issues that you experienced after check in. I am very fortunate to have a group of Associates working for me that truly understand the value of meeting and hopefully exceeding our guests expectations.
We look forward to seeing you again should your travel bring you to the Richmond area.
Best Regards,
Steve Veinot
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Vancouver Airport Hotel

Property: Sheraton Vancouver Airport Hotel
Address: 7551 Westminster Hwy, Richmond, British Columbia V6X 1A3, Canada
Phone Number:
Location: Canada > British Columbia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Richmond
#5 Luxury Hotel in Richmond
#10 Business Hotel in Richmond
#11 Romantic Hotel in Richmond
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Vancouver Airport Hotel 4*
Number of rooms: 390
Official Description (provided by the hotel):
The Sheraton Vancouver Airport offers guests the best of many worlds: the luxury of an upper upscale experience minutes to the Vancouver International Airport, the convenience of being located in the heart of Richmond, British Columbia's many business districts and the pleasure of residing steps from shopping and unforgettable cultural experiences. Relax and enjoy the comforts of a restful sleep in a spacious guest rooms featuring the Sheraton Sweet Sleeper Bed or connect with family & friends in Starbuck's or Harold's Bistro & Bar. ... more   less 
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Also Known As:
Best Western Richmond

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