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“Very good stay”

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Sheraton Vancouver Airport Hotel
Ranked #7 of 23 Hotels in Richmond
Certificate of Excellence
GreenLeadersSilver level
Reviewed January 27, 2014

Everything about this hotel is great. Was here on convention as a single traveller, felt very comfortable. Service, cleanliness, location, convention facilities, food all very good. Very comfortable bed, quiet. Walked every evening and felt very safe in the area.

  • Stayed: November 2013, traveled on business
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1  Thank terry49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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486 - 492 of 773 reviews

Reviewed January 17, 2014

This hotel is a clean, comfortable, and most importantly convenient hotel located less than 10 minutes drive from the Vancouver Airport. It is located in a walkable part of Richmond, close to banks and restaurants, and less than 10 minute walk from the Canada Line light rail to downtown.

The property is aging a bit, although the rooms have been updated. I chose this hotel specifically for its pool (to help with jet lag). I was happy the pool hadn't been closed as it was outside and winter when I stayed. Unfortunately the pool is a bit small for laps, although comfortably heated and located in a pleasant landscaped area.

What makes this hotel so good is the quality of the staff. From the moment I stepped on the complimentary shuttle, I felt welcomed and looked after.

For those needing a caffeine fix, there is a Starbucks conveniently located in the lobby.

  • Stayed: December 2013, traveled on business
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1  Thank Newlandarcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 17, 2014

Stayed here for business - this is my employer's preferred hotel in town and you can always guarantee meeting someone from work! Shuttle bus service is great to / from airport.

Great room - comfiest beds ever, even pipping my previous favourite Premier Inns! Heating / aircon a tad temperamental but nothing worth complaining about.

Breakfast buffet is well worth it - I'd travel for the scrambled eggs alone!

Most convenient for airport, but good links to downtown - although the Richmond Mall across the road will keep most shoppers happy.

Stayed: January 2014, traveled on business
1  Thank Michelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2014 via mobile

Staying here on business for the week, I have to share this experience. The rooms are modern, well-decorated and clean. I had a couple of minor complaints, which I mentioned to the front desk staff. Immediately she asked if she could have a manager come up to the room. I was stunned that three managers (from housekeeping, duty manager and hotel manager) came to my room within 5 minutes, attentive and asking me how they could rectify my concerns. Now these were minor concerns, not a big deal and likely attributable to my OCD about cleanliness. I was incredibly impressed with the service. They had staff come up and fix things immediately.
I highly recommend this hotel, based on my exceptional experience.

  • Stayed: January 2014
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1  Thank Wanderlusterful
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SVeinot, General Manager at Sheraton Vancouver Airport Hotel, responded to this reviewResponded January 20, 2014

Thank you very much for your feedback. It is especially helpful to have a seasoned traveler and senior contributor to TripAdvisor review our hotel.
I am very pleased to hear of the quick response and resolution to the minor issues that you experienced after check in. I am very fortunate to have a group of Associates working for me that truly understand the value of meeting and hopefully exceeding our guests expectations.
We look forward to seeing you again should your travel bring you to the Richmond area.
Best Regards,
Steve Veinot
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2014

This is an excellent facility close to the Vancouver airport. The staff are courteous and the facility is great. I stayed in the west tower, in a very spacious and comfortable room. Ther is a good restaurant on site and a Starbucks. It is within walking distance of good restaurants, and the Richmond Mall. The skytrain tomdowntown is within walking distance as well.

  • Stayed: December 2013, traveled on business
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Thank Atlantic96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SVeinot, General Manager at Sheraton Vancouver Airport Hotel, responded to this reviewResponded January 6, 2014

Many thanks for your positive feedback. This was a great way to start 2014 in the Trip Advisor review program.
I am always especially pleased to have reviews completed by frequent travelers to the hotel as it demonstrates the consistency in our product and service delivery.
It is also very welcome feedback when my staff are mentioned is such a positive light.
We look forward to welcoming you back in the future.

Best Regards,
Steve Veinot
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 1, 2014

Loved this hotel. Was there for business, but as always everyone was friendly. Hotel was very clean. As always the front desk staff was friendly and helpful. I enjoying staying here. This has been my 4th visit and I will continue to come back.

Room Tip: Have stayed in numerous locations in the hotel. Always like a balcony!
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  • Stayed: November 2013, traveled on business
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Thank wantTBretired
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 17, 2013

A very good hotel. Easy parking and check in. Very courteous staff.Rooms and furnishings very good.comfortable and clean. Good restaurant facilities. Location very handy to YVR airport.. 10 minutes away..handy to sky train to downtown Vancouver.very good meeting room facilities if required
A very nice place to stay.

  • Stayed: December 2013, traveled on business
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Thank MagicVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Vancouver Airport Hotel

Address: 7551 Westminster Hwy, Richmond, British Columbia V6X 1A3, Canada
Phone Number:
Location: Canada > British Columbia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Richmond
#4 Luxury Hotel in Richmond
#10 Business Hotel in Richmond
#11 Romantic Hotel in Richmond
Price Range: $189 - $463 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Vancouver Airport Hotel 4*
Number of rooms: 390
Official Description (provided by the hotel):
The Sheraton Vancouver Airport offers guests the best of many worlds: the luxury of an upper upscale experience minutes to the Vancouver International Airport, the convenience of being located in the heart of Richmond, British Columbia's many business districts and the pleasure of residing steps from shopping and unforgettable cultural experiences. Relax and enjoy the comforts of a restful sleep in a spacious guest rooms featuring the Sheraton Sweet Sleeper Bed or connect with family & friends in Starbuck's or Harold's Bistro & Bar. ... more   less 
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Also Known As:
Best Western Richmond

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