I recently stayed at this hotel while business for three nights. I had hoped to check in early as I arrived early from Toronto and the conference did not begin until later in the afternoon. The staff was very pleasant and accommodating. Though my room was not yet ready, they offered to store my bags for me until it was. I was able to check in a little bit later, still an early check in, without any difficulties. In general the hotel is nicely furnished and up to date in it's appearance and appeal.
Once up in my room I was impressed by the cleanliness, the class and the updated feel of the room - lots of dark wood and modern office furniture. I appreciated the built in wardrobe for clothes and coats. The office chair was very comfortable and the desk was the proper height for working on a laptop. The bathroom was impeccably clean and very well lit. The beds were simply incredible! Very luxurious - a tad soft for my liking - but, I slept like a baby!
The conference rooms are nicely appointed though some were hard to find. This hotel basically has three different conference areas. Be sure to get a map from the front desk. The largest conference area is on the far side of the hotel. The other two extend off the hallways on either side of the front desk with some on the second floor. Also, the food provided during our conference was very good.
The small outdoor pool and pool area was well maintained and very clean, much like the rest of the hotel. Unfortunately, the hot tub was anything but - more of a lukewarm tub with very weak pressure in the jets.
The staff - front desk staff, cleaning staff, gift shop clerk, were always very friendly, accommodating and helpful and made for an overall great experience.
**Disclaimer** - I'm not generally accustomed to going on business trips and staying at business oriented hotels so I may be totally ignorant as to what to expect when staying at a business oriented hotel. So, keep that in mind when reading the following.
Once in my room I noticed a bottle of water sitting beside the TV. Feeling a little parched I picked it up and thought, "how nice of the hotel to provide bottled water." But, then I read the tag . . . it was nearly $5.00! Tap water never tasted so good, LOL! Then I went to connect to the wireless internet. I was offered the opportunity to purchase access for approximately $8.00 / day with a declining rate for multiple days. "Hmmmmm" I thought, "maybe if I just plug the firewire in it will be free." Nope, still the same rate. Confused, I headed down to the front desk. I can understand charging people who aren't registered at the hotel for internet usage; but, for a business class hotel to charge people staying at their hotel? The friendly staff explained that all was in order and then offered a solution . . . for that week only I could become an elite / preferred member of the Sheraton hotel chain (for free) and receive my internet for free for the duration of my stay. Being an internet junkie how could I say, "no"? So, as I said in my disclaimer, perhaps I am ignorant of the standards for business travel and business oriented hotels. I was simply surprised and unimpressed at not only being charged for things that tend to be included in a room fee; but, charged so much.
That being said, it is a beautiful hotel with great staff. If I were to travel to Vancouver on vacation would I stay here? Probably not. The extra, exorbitant charges left a bad taste in my mouth. However, if I'm traveling back to Vancouver on business on some one else's dime, then sure!
- Official Description (provided by the hotel):
- The Sheraton Vancouver Airport offers guests the best of many worlds: the luxury of an upper upscale experience minutes to the Vancouver International Airport, the convenience of being located in the heart of Richmond, British Columbia's many business districts and the pleasure of residing steps from shopping and unforgettable cultural experiences. Relax and enjoy the comforts of a restful sleep in a spacious guest rooms featuring the Sheraton Sweet Sleeper Bed or connect with family & friends in Starbuck's or Harold's Bistro & Bar. ... more less
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- Also Known As:
- Best Western Richmond