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“a substantial good service” 4 of 5 bubbles
Review of Holiday Inn Express Vancouver Airport

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Holiday Inn Express Vancouver Airport
Ranked #10 of 23 Hotels in Richmond
Certificate of Excellence
Groningen, The Netherlands
Level Contributor
197 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“a substantial good service”
4 of 5 bubbles Reviewed June 8, 2014

after more than 14 days by car through the USA and Canada we ended up in Vancouver. We had a reservation for one night but the trip back from the Banff National Park took us less time than expected. We called on the road whether we could come earlier and that was no problem.

At check in we noticed how good the staff is; they gave us an upgrade and we got a suite for two nights. Excellent and also during the rest of the stay these people were more than helpful.

If you need a place to stay in the neighborhood from the airport this hotel is worth to go there.

As Gold elite member we got parking, internet free. The free breakfast helps you in the morning to get started.

  • Stayed June 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rudi O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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507 reviews from our community

Traveler rating
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    80
    21
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Pender Island, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 28, 2014

We live in the Gulf Islands of BC and fly from Vancouver several times a year. They offer a special rate that includes 14 nights free parking and we need a room at the beginning and end of our trips. With the 2 nights we get 28 days of free parking in a gated parking area. This amenity plus a great free breakfast, friendly staff,nice rooms, etc. make it THE place for us !

  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PenderCharlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qualicum Beach, Canada
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed May 22, 2014

A king size bed bed complimented this clean hotel. The location was walking distance from the sky train and the convenience of complimentary umbrellas at the front door was a great touch!
The airport shuttle and continental breakfast were the perfect start to our vacation.
Good value for an airport stopover.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank sandra c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliver, Canada
Level Contributor
110 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed May 14, 2014

Exceptional value for an airport stop-over hotel with lock up secure parking and complimentary shuttle service to and from the airport. The rooms are basic but very clean with wonderful beds and pillows, Awesome complimentary continental hot & cold breakfast. Friendly service, convenient location. I would definitely stay here again, especially if driving to Vancouver.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 460Lorraine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caloundra, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed May 10, 2014

Beds are king size, have soft underlay, and supplies of firm and soft pillows were appreciated. Free shuttle to hotel from airport was full so we were told that it was ok to get a taxi and the hotel would reimburse us. When we got to the hotel they would only give us a fixed price so we were ripped off a bit there.
Getting some breakfast for gluten free was difficult as staff did not understand what was required

Room Tip: Some plane noise still comes in through window, but room can be made nice and dark
See more room tips
  • Stayed May 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Penni G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanager5, General Manager at Holiday Inn Express Vancouver Airport, responded to this review, May 21, 2014
Penni G -

Thank you for taking the time to provide a brief overview of your stay with our hotel. The team and I appreciate your feedback. It would appear you enjoyed our new pillow top mattress and the selection if pillows to enhance your comfort.

I apologize our payment process for taxi's was not properly communicated to you by our team. The hotel will reimburse our guests for the cost of the transportation from the airport, not the gratuities provided. We have now changed our verbiage for our shuttle team when directing guests to taxi's.

Your request for gluten free options is becoming more and more common. We have added several healthier options, turkey bacon, turkey sausage, greek yogurt, soy milk, whole wheat english muffins and more whole fruit. There are, however, certain limitations on what food options we can add from a Brand perspective. I do forward all our guest requests for gluten free options to our Area Director for further discussion.

Have a safe summer!

Stephen Crann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kamloops, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed May 5, 2014

Shuttle driver is first class. Great location and very safe/secure parking. Beds are awesome. Great breakfast. Staff were very professional and made the stay seemless. Only thing i didnt like was the smoking area just outside the lobby doors.

  • Stayed April 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ceechicken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
81 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed April 28, 2014

We stayed one night here as we had a flight the next morning.
The Costco is directly across the street and trucks were delivering merchandise throughout the night. The staff was very nice, the rooms were clean and average.
The location is in close proximity to the airport which is very convenient.

  • Stayed April 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank travelling_cannuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanager5, General Manager at Holiday Inn Express Vancouver Airport, responded to this review, April 30, 2014
Travelling_Cannuck,

i appreciate your time and providing a few highlights from your recent stay with us. I am pleased to read you enjoyed both our service and product, however, I must apologize for the delivery vehicles. We have a very close relationship with Costco and they have asked all their suppliers to arrive or depart at "reasonable hours". Costco has several suppliers, so sometimes there will be the odd delivery driver that does not have the correct information. Thank you for your business and we all hope to welcome you back soon!

Stephen Crann
General Manager
Holiday Inn Express Vancouver Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Vancouver Airport

Property: Holiday Inn Express Vancouver Airport
Address: 9351 Bridgeport Rd, Richmond, British Columbia V6X 1S3, Canada
Phone Number:
Location: Canada > British Columbia > Richmond > Bridgeport
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Family Hotel in Richmond
#8 Romantic Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Vancouver Airport 2.5*
Number of rooms: 107
Official Description (provided by the hotel):
Stay at the Holiday Inn Express Vancouver Airport Hotel Our Richmond (Vancouver), BC hotel is conveniently located near the Vancouver International Airport in Richmond. Home of the 2010 Winter Olympic Games, the city is a hub of culture that will connect you to a plethora of superb attractions. Vancouver exists as a metropolitan refuge surrounded by natural beauty, bringing nature and civilization together. Our Vancouver Airport hotel is close to several sights and attractions like the 2010 Olympic Oval, Buddhist Temple, and the River Rock Casino. The Museum of Anthropology at the University of British Columbia, Granville Island, Gastown and the Steveston Fishing Village are other attractions we encourage travelers to see while staying in our hotel. Vancouver, Canada is a diverse and historic city where vacation dreams come to life. In this bustling metro, film, international trade and technology are all important industries. The versatility of the city presents many opportunities to corporate guests of our hotel. Our Vancouver travelers can rest assured that while staying on our executive floor, they will experience a relaxing, focused environment. During your visit to Vancouver (Richmond), enjoy our choice amenities including the complimentary Express Start Breakfast Bar, high-speed, wireless Internet access and free local calls at the Holiday Inn Express Hotel at the Vancouver Airport. ... more   less 
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Also Known As:
Holiday Inn Express Vancouver Airport Hotel Richmond
Holiday Inn Express Richmond
Holiday Inn Richmond

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