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Westin Wall Centre Vancouver Airport
Ranked #6 of 23 Hotels in Richmond
Certificate of Excellence
Edmonton, Canada
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great Stay”
Reviewed July 23, 2014

booked it through airmiles - westin name gives me confidence. We checked in late as i got stuck at the border for over 2 hours (long line up). The location was okay, but it's a soild, good, clean, modern and comfortable hotel. Parking is expensive ($15 + tax), Wifi is $13 (WHY???, unless you are SPG membership). The room was bright, clean, 2 queen size bed - very comfortable, the fridge does not work - smelly too.

I hate the location of this hotel, you have to drive out to any shops and restaurants - NO CHOICE, unless you want to pay over-priced hotel food. But, it's within walking distance to the Riverrock casino.

The pool was great, same as the ex. room.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank Arthur92809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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811 reviews from our community

Traveler rating
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    31
    14
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (176)
Date | Rating
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English first
Victoria, Canada
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 23, 2014

As it's name suggests; this hotel locates 5 minutes from YVR. Not your destination resort or mid-town shopping retreat, but, it is perfect for a one night lay-over. It provides spacious and spotless rooms with their signature bed and bedding, sizable bathroom with capacious shower stall (shower and bed; 2 most important items for late night arrival after 14 hours flight). A relatively new property at reasonable rate, I definitely will stay there again.

Room Tip: Try not taking rooms across from the ice-machine, rooms ended with #13
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  • Stayed July 2014, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Andrew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WallCentreHotels, Guest Relations Manager at Westin Wall Centre Vancouver Airport, responded to this review, July 28, 2014
Dear Andrew C, thank you for taking the time to comment on your most recent one night stay with us at the Wall Centre. Your input is much appreciated and we are glad you had an amazing time, enjoying all the amenities we have to offer along with excellent customer service provided by our team and available when needed. Your recommendation has been well received and we are excited to welcome you back in the near future. Greetings from Vancouver.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Smithers, BC
Level Contributor
98 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed July 22, 2014

We enjoyed our stay at the Westin Wall Centre. The beds were comfortable. The service and staff were extremely courteous and helpful. This place is as clean and modern as it gets or as good as I need it! It had every thing that we needed in the room. The only drawback was it's proximity to the skytrain. My wife says that she wants to stay here every time that we come down to Vancouver!

Room Tip: Wi-fi was free to SPG members.
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  • Stayed July 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PAR1BC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed July 21, 2014

I adore SPG hotels. I really do not like writing reviews that are less than amazing. Because my experience was far from what Westin hotels offer I think future guests deserve to know the shortfalls. Unfortunately there were just too many over my stay for me not to speak up.

This hotel is a far cry from a true Westin hotel. Stayed here for one night en route to the gulf islands, and one night 2 days later. Definitely will not be returning - too many inconsistencies, slow service and overall, a poor experience.

Positives: Heavenly Bed: amazing. Sheets, bedding were wonderful. Room service delivery staff: friendly, pleasant, easy to talk to. Service Express: good (but not great). Staff: very friendly. Cleanliness: great. Location: remote. close to the airport and that's about it. The "night market" is directly across the street (traffic congestion, really bright lights, noise).

Negatives:
No bathrobe or slippers as one would normally find (and as I found 3 nights prior in this same hotel). Consistency is sub-par. Both were brought up but it took 2 phone calls to the front desk. The fellow that had checked me in at the front desk was the same person who delivered the bathrobe. Hmm....seems like the employees are doing double or perhaps triple duty.

In-room Dining: "they have all gone home". I attempted to order a snack quite late, as I had checked in closet to 10pm. After settling in and unpacking my attempt to order off the late night dining menu was kyboshed because "everyone had gone home" and there was "nothing available". Seriously?? Then why bother having an entire late night dining menu?! (11pm- 6am).

Overall my impression is that this hotel is severely understaffed and not able to provide the same level of quality one would find at another Westin.

  • Stayed July 2014, traveled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Wendy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WallCentreHotels, Guest Relations Manager at Westin Wall Centre Vancouver Airport, responded to this review, July 22, 2014
Dear Wendy M, thank you for commenting on your latest stay at the Wall Centre and providing us with your feedback. Your suggestions are very much appreciated and we would like to apologize for the inconvenience caused with amenities provided and our late-night in-room dining service. Your dissatisfaction has been forwarded to our management in order to take immediate action and provide any assistance necessary to prevent an event like this from happening in the near future. It would be wonderful to connect with you directly, if you should have a moment please contact us at gm@wallcentre.com in order to discuss further details of your stay. Thank you kindly for your patience.
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Ottawa, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 19, 2014

This is a solid, good quality hotel. Its nice and clean and comfortable. Its the kind of place you are happy to stay for 1 night prior to a flight. Its not the kind of a place you would want to book for a vacation destination hotel. Its functional with a small but reasonable pub that alternates as the morning restaurant. The quality is there but it goes hand in hand with the hefty price for both room and any food ordered. I would confidently recommend this hotel for a one night stop over.

Room Tip: They appear to be all pretty much standard - there are no balconies - its at the airport so no view...
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  • Stayed July 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Christina A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WallCentreHotels, Guest Relations Manager at Westin Wall Centre Vancouver Airport, responded to this review, July 22, 2014
Dear Christina A, thank you for your review and taking the time to comment on your most recent stay with us. It has been a delight to read about your wonderful experience at the Wall Centre and we are pleased that you had such an excellent stay, especially with our attention to detail when it comes to cleanliness and customer service. Thank you kindly for your recommendation and we are looking forward in welcoming you again in the near future.
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Alberta, Canada
Level Contributor
5 reviews
5 hotel reviews
Reviewed July 11, 2014 via mobile

We stayed here for a week at this hotel and it was a great stay! Lovely spacious rooms, very comfy beds, very clean bedrooms, nice fancy and spacious bathrooms, nice wide screen tv with lots of channel selections, clean hallways and elevators, great fitness centre with all great equipment, nice swimming pool and a great restaurant downstairs called the Apron. We will definitely stay here the next time that we are in Richmond!

Stayed July 2014
Helpful?
Thank Cupcakelover123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WallCentreHotels, Guest Relations Manager at Westin Wall Centre Vancouver Airport, responded to this review, July 15, 2014
Dear Cupcakelover123, thank you for taking the time to write your review and connecting with us on our TripAdvisor portal. It has been wonderful to have you stay with us for an entire week and we are pleased to hear that you were very satisfied with all the services provided. Thank you kindly for describing all the positive experiences you have encountered all throughout your stay in such great detail; we certainly appreciate it and will forward your praise to our team. Safe travels back home and please do not hesitate to let us know about your return at reservations@wallcentre.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manitoba, Canada
Level Contributor
98 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed July 10, 2014

What a great place to stay close to the airport. There is a shuttle, but it is only a ten dollar cab ride. So I took a cab from the airport and the free shuttle back to the airport. The rooms are clean and modern and enhance the experience. The linens, pillows and bed are very comfortable. I had supper in the hotel restaurant and everything was delicious. The only negative about this location is that you're not within a short walking distance for a variety of restaurants. I was quite satisfied with the hotel menu though. I would recommend and stay here again.

  • Stayed July 2014, traveled solo
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank mpolinuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WallCentreHotels, Guest Relations Manager at Westin Wall Centre Vancouver Airport, responded to this review, July 15, 2014
Dear poli11, thank you for your feedback and reviewing the Wall Centre as a great place to stay, while still close to the Vancouver International Airport (YVR). We value your input and are excited to know that you enjoyed everything we have to offer to our guests, especially the cleanliness and comfort contributing to a relaxing, winding down atmosphere. Your wonderful comment regarding our delicious menu at the apron restaurant has been forwarded to our food & beverage team; they surely will be more than delighted. We are looking forward in welcoming you back soon.
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Additional Information about Westin Wall Centre Vancouver Airport

Property: Westin Wall Centre Vancouver Airport
Address: 3099 Corvette Way, Richmond, British Columbia V6X 4K3, Canada
Phone Number:
Location: Canada > British Columbia > Richmond > Bridgeport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Richmond
#5 Business Hotel in Richmond
#5 Family Hotel in Richmond
#7 Romantic Hotel in Richmond
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Westin Wall Centre Vancouver Airport 4*
Number of rooms: 188
Official Description (provided by the hotel):
Our hotel is located just 4 km from Vancouver International Airport, making it convenient for you to travel with ease. At Westin, you're taken care of with complimentary transportation to and from the airport. Richmond’s lively shopping and business sectors will keep you entertained locally, but you may also wish to travel to downtown Vancouver, which is just a quick ride on the Canada Line rapid transit system, located minutes from the front door of our Vancouver Airport hotel. After a long day of exploring Richmond, re-energize in the WestinWORKOUT® Gym or swim a few laps in our indoor, heated pool. Then unwind in one of our 188 modern guestrooms or suites featuring our Westin Heavenly Bed® and signature bedding. ... more   less 
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Also Known As:
Westin Wall Centre Vancouver Airport Hotel Richmond

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