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“Almost great.”

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Westin Wall Centre Vancouver Airport
Ranked #6 of 23 Hotels in Richmond
Certificate of Excellence
Vancouver
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Almost great.”
4 of 5 bubbles Reviewed July 15, 2013

The hotel is located about 4 blocks walk from the Bridgeport station, but the road is around the tracks, and past a number of abandoned buildings. Taxi at night or in the rain.
The rooms are really nice, clean, and complete. Good coffee/tea. Pool and gym looked fine.
When I arrived, my phone was blinking with a message. Calling the front desk had no answer the first time, and the second I was advised that there was no message.nothing more. As a Starwood member, I was advised that the internet access was free. It was intermittent at best. Again ,checking with the front desk, they told me that it can be a problem. For my work, it was more like a disaster.
So a really great room if its on a discount and you are self sufficient. But not comparable in service to its sister property, the Sheraton Wall Centre.

Room Tip: Quite soundproof but probably best to face the airport rather then the highways.
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OldCountslur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WallCentreHotels, Guest Relations Manager at Westin Wall Centre Vancouver Airport, responded to this review, July 19, 2013
Dear OldCountslur, thank you for your connecting with us and describing your most recent stay at the Westin Wall Centre. Your comments are important and we will be sure to follow up on each one of them in order to ensure our guests satisfaction. Should you have any further questions please do not hesitate to contact us at gm@wallcentre.com.
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801 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (175)
Date | Rating
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English first
Los Angeles
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed July 8, 2013

The hotel is clean, modern and beautiful. Definitely great value for the price. We stayed there for 3 nights. But the service is the worst, especially with the evening shift personnel. The internet is not working and I also need an adapter to charge my phone bought in Asia. The concierge desk refused and subsequently ignore my plea after a lengthy phone conversation. In the end, I had to go down to the reception area to confront them before he finally agreed to give me an adapter. They also assigned us a handicap room with no bath tub or shower stall without asking us. Every time we took a shower, the water is all over the whole bathroom. Basically, do not ask them for any help. They are most reluctant on everything and anything. They also gave you wrong information - I was told I was a gold member with the Starwood Resort and therefore entitled to free internet and free local calls. I end up paying $10+ for making a few local and 800 calls.

Room Tip: Try to get a room with view of the Marina
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank globaltrotter800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
143 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 bubbles Reviewed July 7, 2013

It's a nice hotel but not worth the price. In a neighborhood with abundance of free parking spots, parking is an extra 20$/night and you also have to pay extra for internet in your room. The check-in time is 3 pm; however I had to wait until 4:30 before they had a room ready. They have two elevators, but it seems just one is working at a time and you have to wait quite a bit for the elevator. The hotel is located in the middle of nowhere, in a sketchy looking area.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank L0ve2TravelCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WallCentreHotels, Guest Relations Manager at Westin Wall Centre Vancouver Airport, responded to this review, July 11, 2013
Dear L0ve2TravelCanada, thank you for submitting your review and describing the details of your recent experience. Please accept our sincerest apologies for the many inconveniences you have encountered and be assured that we are looking into them. We would like you to know that we do offer special discount pricing and promotions all year around. Should you decide to return in the near future please do not hesitate to contact us at gm@wallcentre.com to find the best rate suited for you.
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Victoria, Canada
Level Contributor
71 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 bubbles Reviewed July 6, 2013

Stayed here for 3 days on a business trip. Class of hotel is a bit higher than I normally use, but this was chosen by the client. Vancouver is never cheap; even less so in the summer, so finding a reasonably priced hotel is difficult.

For the price, I was quite disappointed. I needed to work, but I found the desk lighting poor and the desk chair uncomfortable. The WiFi (which, except for a corporate account would have been $13-15) was so slow I gave up and tethered to my cell phone. Other irritations included a malfunctioning sink stopper and noisy HVAC.

Food in restaurant OK - nothing special, but pricey for what you got. Pool and gym looked nice, but unfortunately I was too busy to use. It is located in an "area in transition": meaning, you look on empty lots, derelict buildings, and auto body shops. The area seemed safe enough, but not too pleasant and absolutely nothing nearby.

Given the price, I was hoping for a premium experience. Save your money - this hotel fails to deliver.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EdP_from_VictoriaBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WallCentreHotels, Guest Relations Manager at Westin Wall Centre Vancouver Airport, responded to this review, July 9, 2013
Dear EdP_from_VictoriaBC, thank you for describing your most experience with us and pointing out all the details of your dissatisfaction. Our guests are our number one priority and all concerns are taken very seriously. We would like to take this opportunity to express our sincerest apologies to you EdP_from_VictoriaBC and want you to know that we have passed on your suggestions to our management in order to take immediate action. At your convenience please contact us at gm@wallcentre.com to further discuss your stay.
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vancouver
Level Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed July 3, 2013

Stayed here overnight after a long flight. Good price with Priceline, only 4 star that comes up at Vancouver airport so knew what I was getting.

Comfortable, clean, good shuttle. Friendly staff.

Took shuttle back to airport to transfer to Canada Line for onward journey.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank MARY H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WallCentreHotels, Guest Relations Manager at Westin Wall Centre Vancouver Airport, responded to this review, July 9, 2013
Dear codycharles, thank you for this very encouraging review you have left on our TripAdvisor page. We are very honored and are glad that you enjoyed yourself and our customer service in every single way. We are looking forward to your return, please do not hesitate to contact us at gm@wallcentre.com for your further reservations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milner, Georgia
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 bubbles Reviewed June 29, 2013

We stayed at this hotel for 1 night as our plane arrived late into Vancouver and we took off for our cruise the following day. The night stay was incredibly expensive and nothing was included - no wifi, no breakfast, no gym, etc. Everything was an extra fee. We ate at the restaurant for breakfast and the prices on their menu were extremely overpriced. $4 for 2 slices of toast?? That is crazy! The room was OK, decent size, and the bathroom was really nice (separate glass shower and separate deep soaker tub). It was just so expensive that we will not be choosing this hotel to stay at again.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mo F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WallCentreHotels, Guest Relations Manager at Westin Wall Centre Vancouver Airport, responded to this review, July 2, 2013
Dear Mo F, thank you for providing us with your comments concerning your most recent stay. We very much appreciate it. It was absolutely wonderful to have you staying with us and therefore we regret to hear that you were not entirely happy with your guestroom rate and amenties provided. Please note that we do offer complimentary internet to our Starwood Preferred Guest members, this membership is absolutely free and carries many great benefits www.spg.com. Simply provide your e-mail address and address to become a member. Concerning the breakfast option we do provide special room rates that include breakfast already or at an additional $25 per night you will be able to access our Club Lounge which serves morning breakfast and evening appetizer for our guests. We really would like to connect with you Mo F, should you have a moment please contact us at gm@wallcentre.com.
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Chicago, IL
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed June 26, 2013

Pre-cruise, my wife and I stayed here for a couple of nights. Airport shuttle service, which comes in handy. There really isn't very much near the hotel - one decent restaurant across the street. The hotel restaurant and bar were not particularly exceptional. The lobby itself was not spacious at all, not a good place to met and greet.

We did get upgraded to the club level, which served a very solid continental breakfast, and had soda and snacks in the PM. The rooms were fine, clean and comfortable, and were well insultated from any airport noise.

I did get locked out of the 4th floor health club when I visited the patio near the pool. I fortunately found a staircase from an adjacent apartment building that lead me back to the street level, but this could be marked a bit more clearly, or they could put a key card reader somewhere nearby.

The key plus was the value. This cost me less than $140 per night, while hotels downtown not nearly as nice were going for $220. Also, we took a Grey Line tour during the day which picked us up at the hotel, and we took the Sky Train back to the airport, where we caught the free shuttle. Since cabs need to be pre-arranged and they are expensive to get downtown (around $40), this was a pretty good alternative.

All in all, a very solid, if unspectacular value play.

Room Tip: The club upgrade was a real bonus.
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank doctorgooz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WallCentreHotels, Guest Relations Manager at Westin Wall Centre Vancouver Airport, responded to this review, June 28, 2013
Dear doctorgooz, thank you for taking the time to write this review describing your most recent stay with us. We appreciate your comments and take them very seriously in order to make various experiences for our guests even more memorable. We have forwarded your suggestions to our management team and are looking forward in welcoming you to the hotel back soon. Safe travels.
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Additional Information about Westin Wall Centre Vancouver Airport

Property: Westin Wall Centre Vancouver Airport
Address: 3099 Corvette Way, Richmond, British Columbia V6X 4K3, Canada
Phone Number:
Location: Canada > British Columbia > Richmond > Bridgeport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Richmond
#5 Business Hotel in Richmond
#5 Family Hotel in Richmond
#7 Romantic Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Wall Centre Vancouver Airport 4*
Number of rooms: 188
Official Description (provided by the hotel):
Our hotel is located just 4 km from Vancouver International Airport, making it convenient for you to travel with ease. At Westin, you're taken care of with complimentary transportation to and from the airport. Richmond’s lively shopping and business sectors will keep you entertained locally, but you may also wish to travel to downtown Vancouver, which is just a quick ride on the Canada Line rapid transit system, located minutes from the front door of our Vancouver Airport hotel. After a long day of exploring Richmond, re-energize in the WestinWORKOUT® Gym or swim a few laps in our indoor, heated pool. Then unwind in one of our 188 modern guestrooms or suites featuring our Westin Heavenly Bed® and signature bedding. ... more   less 
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Also Known As:
Westin Wall Centre Vancouver Airport Hotel Richmond

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