stayed at the Westin Wall for 2 days on business. It is very close to the airport and it is a nice clean, comfortable hotel. As a SPG Platinum member I always receive so of sort of recognition. This is where I was disappointed with this hotel. Right from the check- in ( no dedicated Platnum desk just a sign) the was no apparent benefits for Platinum Members. The front desk agent even whispers to me and asked if bonus points were okay for my welcome bonus as if he would offend others if they heard. Then when I received my room I was not given any sort of as upgrade. This rarely happens at any SPG hotel I stay at. When I questioned it I was told that there was so many Platinum guest there that the upgrade were all gone. Funny it was only 5:30 pm so I guess they all checked in early. I do not like it when first of all you have to ask if there is an upgrade ( this should be discussed with you right away on arrival) and then to be told again in a whisper that there we none available is a little shady. The is always an upgraded room available. I did not feel like a valued SPG Platinum member at this hotel. The Club lounge was not even open for evening hor deurves .( they did offer a coupon for the restaurant downstairs however we were not eating there ) SPG Platinum members should be aware of these things. Breakfast while expensive was very very good and the chef actually came out as asked if we liked it. Well done in this department.
- Official Description (provided by the hotel):
- Our hotel is located just 4 km from Vancouver International Airport, making it convenient for you to travel with ease. At Westin, you're taken care of with complimentary transportation to and from the airport. Richmond’s lively shopping and business sectors will keep you entertained locally, but you may also wish to travel to downtown Vancouver, which is just a quick ride on the Canada Line rapid transit system, located minutes from the front door of our Vancouver Airport hotel. After a long day of exploring Richmond, re-energize in the WestinWORKOUT® Gym or swim a few laps in our indoor, heated pool. Then unwind in one of our 188 modern guestrooms or suites featuring our Westin Heavenly Bed® and signature bedding. ... more less
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- Also Known As:
- Westin Wall Centre Vancouver Airport Hotel Richmond