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“good food, slow service”

Harold's Bistro & Bar
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Ranked #6 of 975 Restaurants in Richmond
Price range: $12 - $24
More restaurant details
Restaurant details
Dining options: Late Night, Breakfast, Reservations
Dining style: Casual Dining
Neighborhood: City Centre
Cross street: Minoru Blvd
Transit: The Bistro and Lounge can be easily accessible by transit buses or by taxi. We are a five minute walk from the Brighouse station on the Canada Line.
Description: Upon entering Harold's Bistro, you'll undoubtedly be drawn to the warm & welcoming atmosphere of this Richmond favourite, named after a guest who has dined with us daily for more than 35 years. Our menu will have you wondering if you're at home or on the road, and our wide selection of locals wines, beer on tap, and spirits from around the world guarantees to offer something for everyone. Connect with colleagues and friends in the bar. The lively atmosphere, plasma-screen TVs and inviting courtyard patio will supply the perfect ending to a productive day. Every day for over 35 years, Mr. Harold Cross has been coming to our place for lunch. In fact, you may see him sitting at his usual spot by the window, greeting everyone by name, sharing a laugh and offering a warm smile. Our biggest fan and one of the nicest people you'll ever meet, we couldn't think of a better name for our restaurant. See you tomorrow, Harold!
Reviewed March 10, 2014

Had dinner here and my dinner companions agreed that they received what they wanted, i.e. food was very good, but the service was very slow, and it wasn't that busy in the restaurant.
Prices are a little high, but as we were staying in the hotel and it was pouring rain out, we weren't motivated to go out and get wet.

Thank MaxBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeganFarrell, Manager at Harold's Bistro & Bar, responded to this reviewResponded March 11, 2014

Dear Guest,
Thank you for taking the time to write on TripAdvisor regarding your dining experience at Harold's.
Although I was disappointed to hear about your slow service, I was happy to hear that you enjoyed the food!
I have shared your comments with the restaurant staff and managers and focused on the speed of service.
We do hope to see you the next time you are in town and look forward to showing you a true Harold's experience!

Warm regards,

Tegan Farrell
Outlets Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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207 - 211 of 287 reviews

Reviewed March 5, 2014

This restaurant was previously the Wayfaring Tree, and a great place for buffet Sunday brunch. We went with a discount coupon in hand after reading that the new name was in honour of their most consistent patron, whom we did see eating there. The waitress service was very slow. We had heard a rumour that there were issues between staff and management. When it became obvious that no-one was coming to provide the check, I went to the adjoining hotel reception to demand that I be able to pay there, so that I could leave. The desk clerk did manage to get the attention of the restaurant manager, I paid and we left in a huff. We have not been back.

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Thank rnathan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeganFarrell, Manager at Harold's Bistro & Bar, responded to this reviewResponded March 11, 2014

Dear Guest,
Thank you very much for your feedback regarding your visit to Harold's Bistro. I sincerely regret that your experience did not meet your expectations and I have taken the liberty of sharing your comments with the restaurant staff and managers.

I hope to have the opportunity to welcome you back to Harold's and show you a true Harold's experience! Please do not hesitate to contact me directly if you would like to discuss your visit in further detail.

Warm regards,

Tegan Farrell
Outlets Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 4, 2014

Good selection of food and easy to get to and park. They have some good healthy selections and the service is excellent.

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Thank J. Alex H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 4, 2014

Enjoyed the food and very nice open concept yet with an cozy feel to it, Lots of appetizers and reasonable price take your receipt for parking and get a credit .

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    • Food
Thank lopa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 15, 2014

This is a large restaurant\lounge located in the center of the Sheraton Airport Hotel. The prices are somewhat on the high side but the service and food quality are above par.

Thank Richard V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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