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“The Best Place in the Banff Area for a Family to Stay”

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Copperstone Resort by CLIQUE
Certificate of Excellence
Alberta
Level 6 Contributor
190 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
“The Best Place in the Banff Area for a Family to Stay”
Reviewed June 19, 2014

We stayed at the Copperstone Resort at Deadman's Flats for a week recently. This is more a condo with a great kitchen and living room than a hotel. It is the only place we know in the Banff area that offers 3 bedroom accommodations. The 3rd bedroom is small and has bunkbeds but was perfect for our 2 small grandsons. There are 2 spacious bedrooms one with an ensuite and one with a bathroom across the hall which are perfect for 2 couples or a family with older children.

The drive is only a few miles more to Banff than staying in Canmore and is better for anyone wanting to ski, hike, bike, etc. in Kananaskis. Although there is no restaurant, the condo's kitchen and hot tub make you not want to go out to eat.

The staff was very accommodating. We stayed 3 extra nights after our daughter's family left and were able to just move over to a 1 bedroom suite by 10 a.m. - no extra charge. We had bikes and a bike rack which they provided us a locker in the underground parking for. Great place to stay.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lily933
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager01, Senior GSA at Copperstone Resort by CLIQUE, responded to this review, June 22, 2014
Thankyou for choosing Copperstone Resort for your entire stay for your Family. It is nice to have the option of 4 different room types to size down or up as you did when the rest of your party left and you were able to stay and enjoy a few more days. It is our pleasure to know you enjoyed all aspects the Copperstone has to offer and look forward to a return visit.

Senior GSA
Donna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 8, 2014 via mobile

After reading most of the reviews here, I decided to book our little getaway at Copperstone. As many have said, cleanliness is a big issue here.

HAIR everywhere! On the bed at first glance were several short black ones and inside the bedding and in our towels...big long black ones. The toilet was another issue. On top of running constantly and making a PSSSS sound, it had some sort of waste matter on it and was not flushed properly. It is very difficult to flush, so I see why...we cleaned it ourselves and made do.

In the kitchen, the dishes were not clean and as another reviewer mentioned, we had to clean them before use. The dishwasher was also very dirty, as was expected based on the other reviews. The light switches were grimy and the microwave had grease smeared all over the front. The oven was surprisingly clean, but that's about it. Oh, and a nice big toenail clipping was waiting by the TV for us. And don't forget the stuck-on melted cheese smeared on the couch with the accompanying crumbs. The washing machine looks like someone tried to put the powder detergent provided in the middle dispenser which is apparently for liquid only as there is a huge solidified gob of what used to be Tide.

To add insult to injury, the toaster in our suite was broken. Only the two right slots worked and just barely. The electric kettle works, but has severe corrosion on the element. The fireplace, which does not emit heat is an illusion only and doesn't work either as it begins as a fake flame and then freezes in frame which is actually quite funny.

The bedding is also strange. They take three flat sheets and wrap one on the mattress and the other two sandwich the duvet. I understand this means they wash them for each occupant, but it also means that the duvet likely has had who knows what on it. I highly doubt they wash it each time, so if you are a sleeper who moves a lot I suggest having another option for bedding. They also tuck the bottom of the duvet in the mattress and it cuts a lot of length so I had to sleep toward the bottom to be comfortably covered and a taller person would only be partially covered by the duvet unless they pull it out at which time it would free the duvet from the 'cover'.

As for 'high-speed wifi' I wouldn't believe that. I'm currently using my own data because the wifi is spotty to non-existent and when it works it's very slow. I tried to download the tripadvisor app on their network and gave up after 15 minutes and used my data for the rest. It's interesting that they have the tripadvisor ratings plastered all over the reception area, but I'm baffled as to why they have such high ratings. The service at the front was pleasant, but aside from that, it's not been our best trip to the area. The BBQs in the main area are nice, but one of the two is also broken with only partial heat and very slow cooking in general. I have a junky old BBQ that is ancient at home and it works better than the one I used here. You also may have to wait in line depending on the demand and the wait is longer yet because it takes so long to cook everything.

Today we came back to our suite to find things moved around and our curtains open with all of our expensive electronics plainly visible for any passerby on the road to see as we are on the main level. We at first thought we forgot to close the curtains but soon found that our towels were taken, the bed was made, dishes were washed and put away and new towels left (with hair). I thought that since there was no Do Not Disturb sign to be found in the room, there would be no room service...wrong! Other reviewers mentioned no room service, but that may be based on the number of days. We only booked 3 nights and we are staying our final night tonight. I would have liked to have known there would be people coming in and moving our things and I would have used the DND sign if there was one because we leave valuables behind during the day. I signed a paper saying that if they cleaned the dishes in our room they would charge $20 so I am really hoping they don't charge us. This is especially the case since they washed the dishes I brought and it wasn't requested to begin with.

I started off with 3/5 for this place, but if I base it on our entire experience, I have to put it down to 2/5. I haven't been in contact with front desk aside from check-in and when I went down to get our key card reprogrammed after it stopped working and nothing notable happened there. I did call to ask which way to go to the BBQ and was told to go out the hallway outside and around. She failed to mention that door locks so I couldn't get back in. I had to get help from my husband so that I didn't have to walk the long way back with our food to our room.

All in all, we were hoping for a new favourite spot to call home away from home. We are very regular at Tunnel Mountain resort and we still will be. There's nothing here that trumps our experience with Tunnel that would make us come back. The amenities are nice on paper, not in person. We did get a 'deal' so it's understood that our room wasn't prime, but the lack of cleanliness and maintenance is inexcusable. I would have called front desk for each of these issues, but then I would have spent all the time we are supposed to be enjoying relaxation sorting out the deficiencies. The best 'solution' is to never come back and reward the place that has been doing us good for years.

Stayed June 2014
Helpful?
2 Thank Bonnie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager01, General Manager at Copperstone Resort by CLIQUE, responded to this review, June 11, 2014
Thank you for your comments, I do apologize for your room and I can assure you that I will address these areas, as this is certainly not our standard.

It is unfortunate that you were distressed about the housekeeping stay-over service. This is a standard that we maintain to ensure a great guest experience. I apologize that there was no Do Not Disturb sign on your door and will see that this is corrected.

Please feel free to contact me, as I would like an opportunity to further address your concerns.

Thank you
Joey Belanger
General Manager
Copperstone Resort Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anchorage, Alaska
Level 3 Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 6, 2014

We were moved to this hotel by the Banff Gates Mountain Resort and are delighted to acknowledge the far superior guest services. Staff are courteous and very helpful. Truly a nice change. Rooms are very nicely appointed.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager01, Senior GSA at Copperstone Resort by CLIQUE, responded to this review, June 12, 2014
We apreciate our neigbouring Banff Gate reccommending Copperstone Resort and that you found our acommodations satisfactory. We are delighted to know you recognized the standards of the hospitality of our Staff and in the future we hope you will return to find the same.

Senior GSA
Donna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canmore, Canada
Level 6 Contributor
189 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed June 3, 2014

Copperstone Resort is just about 5 K out of the more populated Canmore area. It is right off - less than 100 m - the Transcan so you'll get traffic noise all the time. Be aware - in the high season there is significant traffic. The resort is unfortunately located just behind a very grimy service station which really detracts from the experience - well, that and the really cheesy windmill just adjacent. While the resort buildings themselves are quite nice and well finished - the public areas are not particularly well kept. There were numberous tiles missing from the hot tub and the community bbq areas really required some maintenance. Once you're inside, the suite is small, but well appointed. Kitchen and laundry were great. Don't expect to see the views from your room - its a bit of a stretch - but you certainly do once you're walking to the car and driving towards Canmore/Banff. All in all, hard to tell. it seems that they're trying hard, almost there, but some work remains to be done.

Room Tip: away from the highway...highway goes E-W so you'll want to stay on the far side.
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roger P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager01, General Manager at Copperstone Resort by CLIQUE, responded to this review, June 11, 2014
Thank you for your comments, we appreciate being given the opportunity to address your concerns. I am very pleased to let you, and all of our guests know that June will see our BBQ's completely replaced and the hot tub re-tiled and re-grouted. We anticipate that these items will be completed shortly, thus ensure that the Copperstone Resort Hotel is providing our guests with an amazing stay experience.

Thank you once again for your comments.

Joey Belanger
General Manager
Copperstone Resort Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westminster, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 26, 2014

We thoroughly enjoyed our stay here. The rooms are beautiful. Others in our group who were staying elsewhere were astounded at how beautiful the rooms were and astonished at the low price. The underground parking was convenient and safe. It was very quiet here. The staff was very helpful at finding activities in Banff and restaurants in Canmore.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager01, Senior GSA at Copperstone Resort by CLIQUE, responded to this review, May 28, 2014
It is our pleasure to have made all aspects of your stay enjoyable. And important that the resort and location worked well around your activities. When considering staying with us again we would be happy to complete your reservation.

Senior GSA
Donna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Apopka, Florida
Level 3 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 24, 2014

The 1-bedroom suite was really a small apartment with everything we needed and more. Only negatives were the coarse towels and the trash can that was not emptied. What is it with coarse towels in Canada? Everywhere we went the towels were pitiful.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank SusanShetrom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager01, Senior GSA at Copperstone Resort by CLIQUE, responded to this review, May 28, 2014
We are glad you enjoyed the suite at Copperstone Resort and would have been happy to accomodate you for your entire stay as well. We are sorry for the challenges you encountered during your stay and have adressed them to the apropriate departments. We look forward to a return visit.

Senior GSA
Donna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Alberta, Canada
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 22, 2014

If you are looking for a quiet condo with great views, underground parking and space so you're not crammed in with your guests, come here. It's well kept, staff are responsive, hot tub is nice and you can bring your dog. You have space to cook, visit and a nice patio to hang out on. Very close to Canmore and Banff, great base to do your day trips/hikes.

Room Tip: Great for people who want space and those with dogs. If with a dog, any main floor room has outside...
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  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alma S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager01, Senior GSA at Copperstone Resort by CLIQUE, responded to this review, May 25, 2014
Thankyou for acknowledging all that the Copperstone Resort has to offer in the heart of the Canadian Rockies. We are glad to know they you enjoyed your stay and got to take advantage of them during your stay. We as well look forward to your return visit !

Senior GSA
Donna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Copperstone Resort by CLIQUE

Property: Copperstone Resort by CLIQUE
Address: 250 2 Ave, Dead Man's Flats, Canmore, Alberta T1W 2W4, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore > Dead Man's Flats
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Dead Man's Flats
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Copperstone Resort by CLIQUE 4*
Number of rooms: 75
Official Description (provided by the hotel):
Located five minutes outside Canmore, Alberta, in the serene hamlet of Dead Man's Flats, our all-suite property is just moments from downtown shopping and dining, world-class golf courses and Banff National Park . Whether you prefer to spend your time downhill skiing, hiking to glaciers, mountain biking, camping or fishing, every season brings a new reason to visit The Copperstone Resort Hotel. Our spacious, condo-style suites are designed to leave you feeling refreshed, so you can make the most of your time in the Rockies. All accommodations include fully equipped kitchens with granite countertops, two HD televisions, in suite laundry machines, additional sofa beds and cozy electric fireplaces. Best of all, each suite features a private patio or balcony with breathtaking views of the surrounding mountains, so you can enjoy the beauty of Dead Man's Flats without even leaving your room ... more   less 
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Also Known As:
Copperstone Hotel Dead Man`s Flats
Copperstone Hotel Canmore
Copperstone Resort By CLIQUE Canmore/Dead Man's Flats, Alberta

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