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“Getaway between Christmas and New Years”

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Copperstone Resort by CLIQUE
Certificate of Excellence
Reviewed December 31, 2011

We stayed here for three nights between Christmas and New Years 2011 and the experience was extremely awful. From very negetaive front desk staff, dirty towels upon check-in, no cleaning services to no Wi Fi services I would definitely not stay here again. Everytime the front desk staff was asked by us and others it was like they were being bothered. Rating - 2 out of 10. We've stayed at numerous other resorts in nearby Canmore and they're at a minumum a 8 out of 10.

P.S. Front desk staff: Rebooting your Wi Fi system is extremely easy and can be done in less than a couple of minutes. Also, if you don't like dealing with the public, do yourselves a favour and change jobs so that you're happy.

  • Stayed: December 2011, traveled with family
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1  Thank alr58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager01, Front Office Manager at Copperstone Resort by CLIQUE, responded to this reviewResponded June 11, 2016

Dear Valued Guest,

Thank you very much for your time in leaving a review. Our team works extremely hard to assure that the highest level of guest service and cleanliness are achieved. it is disheartening to hear of your negative experience and we do hope you will allow us to host you again in the future.

Safe Journeys,
Rose Foster
Front Office Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,041 - 1,047 of 1,166 reviews

Reviewed December 23, 2011

We had a two bedroom suite with den for 6 people--3 adults and 3 teenagers while we attended a ski race at Nakiska. This is a very large unit with space for everyone, our racers had a place to tune their skis, a place to work out and we had space to relax. The kitchen is large, although it could use a bit more cooking equipment, especially since a unit this size means you are cooking for several people. All equipment was in working order and the staff is extremely friendly and courteous. The beds were very comfortable but the hide-a-bed was a typical one, but OK for four nights. The prices are good and even though Canmore is close, Copperstone Resort allows us to be at the ski hill 10-15 minutes ahead of others.

  • Stayed: December 2011, traveled with friends
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Thank colber123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager01, Front Office Manager at Copperstone Resort by CLIQUE, responded to this reviewResponded June 11, 2016

Dear Valued Guest,

Thank you very much for your time in leaving a review. Our team works extremely hard to assure that the highest level of guest service and cleanliness is achieved and it is gratifying to know that you had a wonderful experience. We look forward to welcoming you back again in the near future.

Safe Journeys,
Rose Foster
Front Office Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 20, 2011

We had a one bedroom unit with was what you might expect from a condo style stay. The kitchen was nice but only 4 place settings so if you have more than a couple people you'll have to wash dishes multiple times a day possibly (dishwasher included though). I believe there are more settings for the larger rooms.

The main bedroom was nice with it's own flat screen tv, ample closet space, and the bed was comfortable. The pullout couch bed was terrible though with a super thin mattress which you could feel every single spring in your back (no matress padding). So if you have more than two people I recommend upgrading to the room with a den at least and stay away from anything other than sitting on the couch.

The main room fireplace is electric but can put out okay heat on high setting. In suite washer and dryer are nice for drying clothes or washing any spills out. Hot tub is large and outdoor which I prefer to indoor; however the firepit and built-in BBQ's by the hot tub were down with the exception of one propane one. Tools (such as tongs) have to be aquired from front desk and are in limited supply. There are no BBQ's in the room balcony's that we saw (with the exception of condo's who's owners lived there).

Parking seemed adequate for a weekend visit, but if you're looking for something to do other than hiking or local skiing, Canmore and any kind of service aside fromt he Husky is another 10km away.

  • Stayed: December 2011, traveled with friends
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1  Thank Brian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager01, Front Office Manager at Copperstone Resort by CLIQUE, responded to this reviewResponded June 11, 2016

Dear Valued Guest,

Thank you very much for your time in leaving a review. Our team works extremely hard to assure that the highest level of guest service and cleanliness is achieved and it is gratifying to know that you had a wonderful experience. We look forward to welcoming you back again in the near future.

Safe Journeys,
Rose Foster
Front Office Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 14, 2011

Stayed here thru Hotwire for 2 days over long weekend with husband as a getaway from Calgary (45 min drive). Location and state of the rooms are luxurious, spacious and quiet. Underground parking and kitchenettes was convenient. Was upgraded to 2 bedroom, even though we didn't need it. However, not much to do in Dead Man flats and the bbq and hot tub were too far away from our rooms to use conveniently, especially in cold weather. This would be ideal for larger families with pets (pet friendly building) and for those wanting to hike or ski in nearby area. But as a couple going to Canmore to eat and shop, next time we would rather get something in town instead with an indoor pool and amenities.

Room Tip: Main room floors have outdoor access, great for taking pets outside.
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  • Stayed: November 2011, traveled as a couple
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1  Thank madsab20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager01, Front Office Manager at Copperstone Resort by CLIQUE, responded to this reviewResponded June 11, 2016

Dear Valued Guest,

Thank you very much for your time in leaving a review. Our team works extremely hard to assure that the highest level of guest service and cleanliness is achieved and it is gratifying to know that you had a wonderful experience. We look forward to welcoming you back again in the near future.

Safe Journeys,
Rose Foster
Front Office Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2011

I traveled with 2 friends and this hotel was a great pick for us. The hotel has more of a condo feel than a hotel feel. If I ever go back to the Banff area, I would stay here again.

Keep in mind that it is in the hamlet of Dead Man Flats, not Canmore. Canmore is a 10 minute drive away. Also, the hotel is adjacent to a campground and some people might find that creepy.

Pros: It had two bunk beds in one room and one full sized bed with a tv in that room. Both rooms had ample closet space.

The living area, bathroom, and kitchen were spacious.

It was very clean and the staff was very attentive.

The hotel also has a hot tub, pool, heated underground parking, and grills.

Free wi-fi connection and electric fireplace.

Great value. We paid $850 (Canadian dollars) for five nights. There were no other hotels in the Banff area with the same amenities for that price.

It is easy to get to - right off of Trans Canada 1, 1 1/2 hours from Calgary, 25 minutes from the town of Banff, 45 minutes from Lake Louise area, and 1 1/2 hours from Yoho National Park in British Columbia.

Cons: Some rooms are actually condos that people own, so parking is always an issue, especially on weekends.

There was no breakfast area or restaurant in the hotel because the rooms have a full kitchen. This was not an issue for us but some people might want that. The hamlet does have a small diner and two gas stations with generic stores attached to them that are within walking distance of the hotel. Also, Canmore has several generic stores and a Safeway (that is always busy).

  • Stayed: September 2011, traveled with friends
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7  Thank globaltrekster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager01, Front Office Manager at Copperstone Resort by CLIQUE, responded to this reviewResponded June 11, 2016

Dear Valued Guest,

Thank you very much for your time in leaving a review. Our team works extremely hard to assure that the highest level of guest service and cleanliness is achieved and it is gratifying to know that you had a wonderful experience. We look forward to welcoming you back again in the near future.

Safe Journeys,
Rose Foster
Front Office Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2011

Had a boys golf weekend in the mountains, total of 10 of us, we booked 2 x 2 bedroom + den and each of us had our own bed!

I was greated by a friendly front staff member who efiiciently checked us in and gave me the run down on the place.

We then parked in the underground parking and went to the rooms. They were clean and modern. We had an outside facing unit which was great since we were able to guide of the rest of the group as they arrived and they parked directly outside our patio, not to mention the view of the mountains.

The beds were very comfortble, though the pillows were too high for my liking but this really is a personal preference thing. I need to start travelling with my own.

Hot tub is large and yes it is hot. The large bbqs were out of service but the replacements served us fine.

The location of this hotel, allows you easy access to kananaskis, Canmore and banff park without the crowds.

Room Tip: I prefered the outside facing as it allowed us to see our friends coming in, and have some privacy o...
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  • Stayed: October 2011, traveled with friends
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Thank 65bus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager01, Front Office Manager at Copperstone Resort by CLIQUE, responded to this reviewResponded June 11, 2016

Dear Valued Guest,

Thank you very much for your time in leaving a review. Our team works extremely hard to assure that the highest level of guest service and cleanliness is achieved and it is gratifying to know that you had a wonderful experience. We look forward to welcoming you back again in the near future.

Safe Journeys,
Rose Foster
Front Office Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 29, 2011

The Copperstone is only a few short KM from the beautiful town of Canmore which is only 27 KM from Banff, Alberta. The resort is comprised of well appointed and tastefully decorated vacation properties which are very spacious with all kitchen appliances and an in suite washer and dryer. ( We had been on the road for a while and found the ability to do laundry right in our room a real treat). We settled in for the evening with the fireplace on and a free movie from the front desk which is staffed by polite and helpful individuals. We were travelling with our two small dogs and when it was time for their end of the day walk we could go right off our patio to grass which surrounded the property. Really enjoyed our stay and would highly recommend it.

Room Tip: Request an outer facing room for a better mountain view
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  • Stayed: September 2011, traveled with family
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Thank BlacktopTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager01, Front Office Manager at Copperstone Resort by CLIQUE, responded to this reviewResponded June 11, 2016

Dear Valued Guest,

Thank you very much for your time in leaving a review. Our team works extremely hard to assure that the highest level of guest service and cleanliness is achieved and it is gratifying to know that you had a wonderful experience. We look forward to welcoming you back again in the near future.

Safe Journeys,
Rose Foster
Front Office Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Copperstone Resort by CLIQUE

Address: 250 2 Ave, Dead Man's Flats, Canmore, Alberta T1W 2W4, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore > Dead Man's Flats
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Dead Man's Flats
Price Range: $105 - $364 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Copperstone Resort by CLIQUE 4*
Number of rooms: 75
Official Description (provided by the hotel):
Located five minutes outside Canmore, Alberta, in the serene hamlet of Dead Man's Flats, our all-suite property is just moments from downtown shopping and dining, world-class golf courses and Banff National Park . Whether you prefer to spend your time downhill skiing, hiking to glaciers, mountain biking, camping or fishing, every season brings a new reason to visit The Copperstone Resort Hotel. Our spacious, condo-style suites are designed to leave you feeling refreshed, so you can make the most of your time in the Rockies. All accommodations include fully equipped kitchens with granite countertops, two HD televisions, in suite laundry machines, additional sofa beds and cozy electric fireplaces. Best of all, each suite features a private patio or balcony with breathtaking views of the surrounding mountains, so you can enjoy the beauty of Dead Man's Flats without even leaving your room ... more   less 
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Also Known As:
Copperstone Hotel Dead Man`s Flats
Copperstone Hotel Canmore
Copperstone Resort By CLIQUE Canmore/Dead Man's Flats, Alberta

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