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27 - 32 of 99 reviews
Reviewed July 21, 2010

Uncomfortable, damp , no sleep at all
ac not working properly, very hot rooms,
paint falling down from old wall .
very dirty windows and refrigerators
cant believe its 4 star hotel.
breakfast buffet is a leftover dinners,,cold and not nice at all.
crab dirty swimming pool .

Date of stay: July 2010
  • Trip type: Traveled with family
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    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank wadee22
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 28, 2009

Nothing special about it its just OK
Bursa have nice shopping

Date of stay: September 2008
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Thank MONZER-S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 16, 2009

We made a reservation through a travel agent in Istanbul to stay at the Kervansaray which was described by him as a 5 star hotel for $185,when we arrived Bursa after driving almost 5 hrs around 9 pm we realized that this hotel is different from the supposedly 5 stars kervansaray thermal.The rating on the hotel was 3 stars which is totally overrated.We were deceived by the travel agent ,the receptionist and the duty manager knew that this was a theft and did not do anything about it.There were other travelers who were staying at the hotel who fell in exactly the same trap.
The Kervnsaray hotel chain in Bursa has been facing simmillar situation were people get confused by the same name and different rating and facilities and they are taking advantages of people who fall in the trap.Since we had a long disscussion unhappy about about the way we were treated and bean cheated on without even any kind of consideration or understanding from the hotel management and after checking the rooms which were felthy we decided to leave the hotel ,we did not check in and we lost an amount of $720 that we paid to the travel agent in Istanbul and we had to look for another hotel the same night.

Date of stay: July 2009
  • Trip type: Traveled with family
    • Value
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Thank saudiarabiansap
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 11, 2009

In reading some of the earlier reviews, I'm wondering whether people are confused regarding this hotel. The hotel is located on fairly spacious grounds in a nice area of Bursa. The "busy" street is not all that busy and not an issue.

The hotel's lobby is large and welcoming and the staff pleasant. We had no problems with the breakfast, which was reasonably on par with most large hotel breakfasts I've had in mid-priced hotels in Europe (yes, I know, Bursa is in the Asian part of Turkey). My only complaint was that it was a bit of a hike up a steep hill to make our way to a number of delightful snack/dinner locations outsie the hotel.

The decor was 80-ish and dated, but we did not encounter any problems because of that. The room was clean, everything in the bathroom functioned, the toiletries were fine, etc.

We did get a bit adventuresome and tried out the full Turkish bath treatment in the historic facility attached to the hotel. This was quite the experience, but refreshing and a lot of fun - although the "massage" may be a bit rough for some.

All and all, don't get scared off by some of the negative reviews. This isn't the Four Seasons, but you're in Bursa, where there isn't a Four Seasons and this hotel is more than adequate for most travelers.

Date of stay: April 2009
  • Trip type: Traveled with friends
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1  Thank 2019SJK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 27, 2009

I wonder whether all the good reviews from travellers are about the same hotel. A 4-Star hotel it is definitely not. Run down, bad room maintenance/housekeeping, poor service. Breakfast is basic.
Nevertheless, the Manager is quite helpful and tried his best.
I would not recommend this hotel to fellow travellers.

Date of stay: January 2009
  • Trip type: Traveled on business
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    • Business service (e.g., internet access)
1  Thank Hack1818
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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