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Reviewed July 13, 2019

Issues with the taps, toilet and sliding door. room wasn't set up well for power point usage over night. Shower was amazing and the staff were so helpful and friendly. not very good sound proofing for being on the road side.

Date of stay: July 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ellamargaret03
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ShameelU1, Manager at Auckland Harbour Suites, responded to this reviewResponded July 14, 2019

Dear Ellamargaret03

I'd like to personally thank you for taking the time to review our property on Tripadvisor.

Although this can be of a critical nature at times, it does give us an opportunity to improve our product & services.
You'll be pleased to know, we've acted on your feedback and the maintenance issues have been addressed immediately.

The staff were delighted to hear of your comments and will look forward to welcoming you back in the near future.


Sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2019

Excellent service when we needed to add another person into our room. The views were amazing and the rooms were very clean and tidy. Plenty of space when we had friends come over for drinks. The location is perfect. Close to the harbour, city, supermarket and train system.

Date of stay: July 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Cheryl B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ShameelU1, Manager at Auckland Harbour Suites, responded to this reviewResponded July 11, 2019

Dear Craig

Thank you for taking the time to provide us with feedback and giving us a perfect score.

I'm extremely pleased to read on the service our staff provided to accommodate your needs. I wish you all the best on the remainder of your journey and will look forward to hosting you again.


Kind Regards

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Reviewed July 10, 2019

Good location, close to restaurants / supermarkets / amenities. Able to check in early / leave bags for room that wasn't ready upon early arrival, reception staff were very helpful. Close location to cruise ship terminal / public transport.

Date of stay: July 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank jenburney
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ShameelU1, Manager at Auckland Harbour Suites, responded to this reviewResponded July 11, 2019

Dear Jenburney


Thank you for taking the time to provide us with a fabulous review on Tripadvisor.

Our property is centrally located in the CBD where it offers ease of access to a number of facilities that are convenient for our guests.
We offer early check in whenever possible and guarantee it for 2pm however I'm very pleased to hear our staff made the process easy & convenient for you.

We pride ourselves on personalised service, where I've shared your feedback with them and they were delighted to hear it.

Again, I'd like to thank you again for your feedback and wish you all the best for the rest of your journey.


Kind Regards


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Reviewed July 9, 2019 via mobile

Had a pleasant stay at the residences. We were quickly checked in, room was immaculate and it is super central to everything. We used it for the skybus bus stop, to head to Queens Street and general touristy things.

Date of stay: July 2019
Trip type: Traveled as a couple
1  Thank 34piperd
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ShameelU1, Manager at Auckland Harbour Suites, responded to this reviewResponded July 11, 2019

Dear 34piperd


I'd like to personally thank you for reviewing our property on Tripadvisor and giving us a perfect rating.

I'm delighted to hear you enjoyed your stay where our services and facilities exceeded your expectations. Our central CBD location is within close proximity of a number of amenities which are convenient for our guests.

The staff were ecstatic to hear you enjoyed the Front Desk service which will inspire to continue in this vein.


Sincerely,

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Reviewed July 8, 2019

Excellent service, rooms were clear and well equipped. The place itself is near the city centre and is a good starting point to explore Auckland. There is no hotel restaurant, but you have discount in the nearby restaurant, which serves high-quality meals from the very morning.

Date of stay: July 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Voyager12992966391
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ShameelU1, Manager at Auckland Harbour Suites, responded to this reviewResponded July 9, 2019

Dear Voyager12992966391

Thanks for taking the time to provide us with feedback where we are delighted to receive a 5 Star Review.

I'm pleased to read you found our service as well as our room facilities, excellent.
We're fortunate to be so centrally located where we're spoilt with the amenities on offer and as you rightly say, a great starting point to explore Auckland.

With numerous high quality bars & restaurants within minutes walk, our guests are spoilt for choice and enjoy the variety on offer. Thank you for your comments on our partnered restaurant where I'll share your feedback with them.

Again, I'd like to personally thank you for your comments and will look forward to welcoming you on your next stay.


Sincerely




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