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Reviewed January 15, 2019

Breathtaking harbour views with extremely friendly staff. From the time we checked in at the hotel until we checked out the level of service we received was first class.Paid extra to get the harbour view and was not disappointed.Close to many restaurants,cafes & ferry terminals where tours are offered.

Room tip: Best Harbour views on higher floors
Date of stay: January 2019
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Chamrenu
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ShameelU1, Manager at Auckland Harbour Suites, responded to this reviewResponded May 30, 2019

Dear Chameru


Thank you so much for your 5 Star rating on Tripadvisor.

Oaks Hotels & Resorts make considerable investments in staff train and screening where they are extremely pleased to hear of your feedback.
I'm pleased you booked a Harbour room as it is the ideal place to enjoy our facilities as well as the fantastic views.
Our location has idyllic views with the bonus of being centrally located, which is an unparalleled combination for travellers.

We wish for you to revisit soon and will eagerly look forward to.


Sincerely,



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2019

Stayed twice at Oaks Harbour, for 1 night and than for 2 nights. Great location, lots of restaurants, cafes and pubs around. Nice facilities, good room size including a small kitchen, not too loud. I would recommend this place

Date of stay: January 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Roam12321850430
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2019

Loved the fact that this was actually an apartment with all amenities and stunning views of the Auckland harbour as well. Came equiped with a washing machine and dryer which was put to good use.....laundry powder supplied, as was dishwasher powder and washing up liquid. Only downside was that as the rooms faced northwest, and we checked in during the afternoon, the room was stiflingly hot because heavy curtains weren’t drawn and there is no air conditioning. The supplied pedestal fan did little to cool the room until after sunset.

Date of stay: January 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Kerry S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ShameelU1, Manager at Auckland Harbour Suites, responded to this reviewResponded January 13, 2019

Dear Kerry S

Thank you for taking the time to contribute to our reviews on Tripadvisor.

I sincerely appreciate your balanced view on noting that we provide a fully furnished apartment with not only washing & drying facilities but also with a fully equipped kitchen, which apply to all our rooms.

Unfortunately, the downside of our stunning views is the heat that comes in the summer months. I do understand our efforts are unsustaining at times however you'd be pleased to hear that we're currently investigating air conditioning installation.

Your feedback is valuable in improving our services and would like to thank you again.


Kind regards,

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Reviewed January 13, 2019 via mobile

Very basic, but great location. Plenty of room in the one bedroom apartment..... shower was not great - the shower head spun out of control. A bit grubby - and only one staff on at 10 am checkout on a sunday. Apart from location, not much more to cheer about. Just hoping they reverse the $75 credit card hold efficiently .... I have a feeling....

Date of stay: January 2019
Thank 252antoinetteb
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ShameelU1, Manager at Auckland Harbour Suites, responded to this reviewResponded January 13, 2019

Dear 252antoinetteb

Thank you very much for taking the time to review us on Tripadvisor.

We're located within Auckland's CBD where trains, buses, restaurants & bars are within minutes of walking distance fro our property. The convenience of this provides our guests an ideal launching pad to Auckland and is the very reason for our popularity.

We do appreciate your comments on shower on board and will remedy this immediately. The $75 pre-authorisation you mention, quite rightly is only a hold and is released on departure.

sincerely,

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Reviewed January 7, 2019

We were charged a $NZ200.00 fee for changing our departure date even though we requested the change direct with the hotel 3 days prior to our arrival. The internet allowed for free cancellation 48 hours prior to arrival. We were told that the change had to be done online and not by the hotel which I consider to wrong and very difficult to do when travelling internationally and not having internet access. The hotel itself is well located and rooms are good but we didn't receive any housekeeping during our 5 day stay.

Date of stay: December 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank GarryB521
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ShameelU1, Manager at Auckland Harbour Suites, responded to this reviewResponded January 13, 2019

Dear GarryB521

Thank you for bringing your experience to my attention.

Without having a look at your specific booking it is difficult to comment on your cancellation terms. The circumstances you advise is usually on a no cancellation booking where often, guests pay a lower rate which is also reflected on, no Housekeeping service provided either. This is clearly highlighted by Booking.com at the time of the booking which can be easily overlooked.
Our Staff are well versed with booking terms and it's difficult foresee them to make such an error.

I would prefer you to contact me in person on hmharbour@theoaksgroup.co.nz to investigate this thoroughly.


Thanks

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