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“OK” 3 of 5 bubbles
Review of Auckland Harbour Oaks

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Auckland Harbour Oaks
Great Barrier Island, New Zealand
Level Contributor
136 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“OK”
3 of 5 bubbles Reviewed March 23, 2014

Stayed here recently for one night in a studio apartment(10L) . Check in was quick and helpful, the Hotel is in a very good location for downtown CBD, might be a concern for families as there are multiple adult parlours directly opposite the hotel, saying that these operate late night when you will most likely be in your room. The room it self was a little tired but had everything you needed including a washing machine and dryer. The bed was quite firm and the pillows were like logs, so perhaps some improvement needed there. I did not use it but the hotel has a good size swimming pool. One item that they could quickly and easily fix is the very dirty wall in the elevator area, especially around the elevator buttons, not a good first impression. Apart from the bumps and scratches all over the place I would stay here again, would request a higher room to be away from the street noise.

Room Tip: Ask for a higher room on the east side(away from the noise of Gore Street)
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  • Stayed March 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank IJArchibald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRGroup, Director of Sales at Auckland Harbour Oaks, responded to this review, March 28, 2014
Dear Valued Guest,
Thank you so much for your feedback. All feedback is used in assisting us to better understand where improvements should be made. In fact, the elevator area is being spruced right away. Please keep in touch direct, as we would welcome you back and book you on a higher floor at our best rates next time!
Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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603 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (201)
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English first
Sydney, New South Wales, Australia
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed March 13, 2014

We visited from Australia and had the holiday booked for us. There is limited parking that you have to pay for each day, make sure you book ahead if you need it. The apartments are in a good location for the city, however it is right in the middle of the red light district. The staff were not so friendly and there is security to get in the door at all hours of the day and night.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Claire K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRGroup, Director of Sales at Auckland Harbour Oaks, responded to this review, March 23, 2014
Dear Guest,
Thank you for taking the time to review Auckland Harbour Oaks. Generally as in many cities in the world, locations in the CBD have multiple businesses in the vicinity. We also enjoy the proximity of various Restaurants, viaduct harbour, Ferry Terminal/ Britomart shopping business & entertainment precinct in downtown Auckland.
I am disappointed to know that your stay was not to your satisfaction and specially disappointed to see that you did not find on the team the warmth and caring attitude that we really pride ourselves on. We hope you enable us to make your next stay more enjoyable.
Regards
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Melbourne
Level Contributor
61 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed March 4, 2014

Good location for business visitors, tourists and for shopping. Quiet at night when the doors and windows are closed (there are bars in the area and it can be noisy at night).
Staff are pleasant and helpful, check in and out was quick and simple.
The room has a few glitches, there is no AC, a pedestal fan is provided. There is no heating - again a heater is provided. It's quite a large modern building so it seems extraordinary not to have ducted services. There's nothing fancy about the place but it is comfortable, convenient and well priced. It has a pool - which looked great.

  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank WenZan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRGroup, Director of Sales at Auckland Harbour Oaks, responded to this review, March 6, 2014
Dear Valued Guest,

We are so glad to see that you embraced what we offer here at our property. Great rooms, Great price, Great location – and all that the apartment offers as compared to a traditional hotel that offer smaller rooms at higher prices.There are no properties in Auckland that can match what we offer with FREE Wi-Fi. Also, there is a plan to upgrade the reasonably good existing Air Handling Ventillation system of the building in future.

Take care and keep in touch as we hope to welcome you back with our best rates always.
Regards
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Midwest
Level Contributor
71 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed March 2, 2014

Auckland was busy the week we stayed and my usual hotel was full. POSITIVES - The A.H.O. was not far and it was reasonably priced for the time of year and the fact it had 2 bedrooms/2 baths and a kitchenette. The location was a block from Queens Street and 2 blks from the waterfront. So good location. Clean - Great view of the harbor so no complaints there. Parking available for a daily fee and secure. Walking distance to the Auckland viaduct and other sights. Cruising??? reasonable to roll your luggage to the pier. NEGATIVES - Service was blah. Not bad but certainly not concerned with me or any questions. (I HATE indifferent customer service or just bad service, there is NO excuse) Here is why I personally won't stay there again. The toilet will not flush without breaking your fingers. Both myself and my strong kid could not get them to operate properly. When I asked about it, they claimed it was a rationing of water from the water board... however the shower was more than powerful. When I discussed this with my politically connected Auckland family, they called and said NOPE nothing to do with them. SO seeing the fingers are pointing and no one is wiling to claim it, no one will be willing to fix it. Deal breaker for me. Seems like a small thing but more of a lack of willingness to address problems and just plain Yuck! (it is also an apartment building on the lower floors so can seem a little different than a hotel. No food service from what I could see)

Room Tip: Ask for a waterfront room and a toilet that flushes!!!!!
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  • Stayed February 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank MidwestTravelBug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRGroup, Director of Sales at Auckland Harbour Oaks, responded to this review, March 6, 2014
Dear Guest,
I thank you for taking the time to share the experience during your last stay.
We pride ourselves in offering a high level of service. I am very disappointed that we were not able to meet your expectations during your stay.
I have addressed your concerns with our Maintenance Manager and will follow up personally to understand what we can do better as a property. It would be helpful in rectifying the problem for future guests if you could provide me with your room number. My email is – feedback@vrhotels.co.nz
Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed March 1, 2014

We arrived at the Hotel at 7-45am after disembarking from a Cruise ship and were greeted by the most polite but extremely unhelpful staff that I have ever encountered in any Hotel anywhere, on checking in we were told we could not access our room until 2-00pm so I asked if we could move from the tiny Reception to their Lounge or Bar area to sit in comfort but there are no such facilities in this Hotel, there is a small Reception area with 4 or 5 seats and that is your lot.
While we were sitting in the Reception area a rather loud guest informed the Receptionist that she could not wait to get out and would never ever be back - quite embarrassing.Please also be aware that this Hotel is right opposite a Gentlemans Club which was rather busy the night we stayed.
The only plus side was that they allowed us to leave our luggage beside Reception until we returned from walking around Auckland and were able to check into our room.

Room Tip: The Higher you go the better the view obviously but we looked out into a parking lot.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Ternan443
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRGroup, Director of Sales at Auckland Harbour Oaks, responded to this review, March 6, 2014
Dear guest,
Thank you for your feedback. I am disappointed to read that you had problems with check in timings and facilities on arrival. Information is provided on all websites. Our staff does try to assist in the best way wherever possible. However, please accept our sincere apology for the inconvenience you experienced.
Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Auckland Region hotels

New South Wales, Australia
Level Contributor
119 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 bubbles Reviewed February 21, 2014

Stayed on the 36th Floor - great view of the Sky Tower and Harbour. The balcony was standing room only, though. The one bedroom apartment was small and needed refurbishment. The shower was great, but I was glad I only slept one night in that bed. This hotel is situated close to the waterfront, but there are lots of bars and nightclubs in the surrounds.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank DreaminAgain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRGroup, Director of Sales at Auckland Harbour Oaks, responded to this review, February 23, 2014
Dear Guest,
Thanks for your review. I am glad you enjoyed the location great views and, all that the apartment offers as compared to a traditional hotel that offer smaller rooms at higher prices. Take care and I hope you choose us next time when you are in Auckland.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United Kingdom
Level Contributor
76 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed February 12, 2014 via mobile

We have stayed in several Oaks resorts in Australia and chose this one because of its proximity to the waterfront. Sadly, it did not come up to expectations. Located on the fringe of the CBD in a tall (32 storey), narrow tower, it is close to a number of backpacker hostels and associated eateries which some might find disconcerting.

The reception lobby is shabby and rather uninviting, although the over-worked receptionist was charming and very helpful. The 14th floor corridor needs redecorating and the carpet was a bit grubby.

We paid extra for a one bed studio apartment with a harbour view, but this was only a partial and oblique view. The room was adequate and reasonably well equipped, but also needed refreshing. There was no air conditioning and with the Juliet balcony window open there was a lot of street noise at midnight midweek, even as high as the 14th floor.

The bathroom wash basin was minuscule, but the shower was excellent. Only one bedside light provided and an old CRT TV - doesn't everywhere have flat screen TV now?

Definitely we would not stay here again. Not what we have come to expect from Oaks.

Stayed February 2014, traveled as a couple
Helpful?
1 Thank godders49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRGroup, Director of Sales at Auckland Harbour Oaks, responded to this review, February 14, 2014
Dear Guest,
Thanks for your review. Without constructive feedback we will not be able to improve as a property. We will take your comments under consideration upon future improvements particularly at level 14. We hope to have the pleasure in welcoming you back in future.

With my best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Auckland Harbour Oaks

Property: Auckland Harbour Oaks
Address: 16 Gore Street | Auckland City, 1010, New Zealand
Location: New Zealand > North Island > Auckland Region
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #180 of 262 Specialty Lodging in Auckland Region
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Auckland Harbour Oaks 4.5*
Number of rooms: 90
Official Description (provided by the hotel):
The tallest apartment tower in New Zealand - 4.5 Star Qualmark Rated. Auckland Harbour Oaks offers Auckland CBD apartment style hotel accommodation with sweeping views of the harbour and city.New:* GYM Access* Pool Access* Complimentary 1 hour free broad-band internet per night purchased (up to 250mb). The emphasis is on style and comfort at an affordable price. ... more   less 
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Also Known As:
Auckland Harbour Oaks Hotel Auckland Region

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