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“Daughters Trip”

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Auckland Harbour Oaks
Ranked #187 of 301 Specialty Lodging in Auckland
Reviewed October 30, 2013

I am writing this more in effect of a thank you than a personal experience. My daughter and her boyfriend stayed here for five nights on arrival from Ireland after and extremely long and tiring trip. I had reserved it for them and was rather anxious after reading the negative reviews but they were very happy with their room and the service from the staff. They were only on the fourth floor but were not bothered by the noise or by the locality. Thank you Harbour Oaks for easing them into their trip to New Zealand.

Stayed: October 2013, traveled as a couple
Thank Collessie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UdaiSarin, Director of Sales at Auckland Harbour Oaks, responded to this reviewResponded November 3, 2013

Dear Collessie,
We are so glad to hear that your daughter and her boyfriend enjoyed their stay at Auckland Harbour Oaks!
Thank you so much for your praise of our staff members. All our team actively read guest feedback and it is much appreciated that you have taken the time to write good things about the team. Feedback really is a great driver in ensuring we as a property can keep striving to the high standards we have.
Please stay in touch and we look forward to welcoming you plus family and friends in future.

Warm Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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415 - 421 of 665 reviews

Reviewed October 26, 2013

We had this establishment booked through Flight Centre who advised it was a great place.......WRONG, there were three of us, myself, 22 year old daughter and &0 year old mother. thanks Auckland Harbour Oaks for being so kind to put a camp bed in the already small lounge/dining/kitchen, we all have sore backs from swapping the only double bed and this ridiculous effort of a third BED. don't worry that the vertical blinds in the bedroom had 3 missing, one from the middle and the others that would not close properly, the lounge/dining/kitchen also had slats that were missing, made for very early morning with sunshine streaming in at the crack of dawn. Car parking is a joke, we booked for 2 of our 4 days as it was full, when we checked in we were told we could have the 4, upon returning to the car park found that our spot had been given to someone else, we were moved, but could not get into out spot as it was taken on both days, we were told to 'just use any place that is free'... Auckland Harbour Oaks, we will never recommend your establishment and will be informing Flight Centre. All the negative reviews are quite true.

Room Tip: Dont bother
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  • Stayed: October 2013, traveled with family
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2  Thank MaryVH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UdaiSarin, Manager at Auckland Harbour Oaks, responded to this reviewResponded October 27, 2013

Dear Guest,
Thank you for your feedback. I am disappointed to read that you found our rooms not up to your expectation in terms of size. Our apartments are much bigger than the standard apartments in Auckland and especially when compared to hotels that are even smaller. Perhaps the agent should have booked you a 2 bedroom apartment, our apologies . For the value that we offer our customers we certainly endeavor to ensure you have a pleasant stay at our property. Parking at the property is limited and can be extended last moment only if there is some cancellation. All feedback is used in assisting us to improve the features and services we provide.
Regards

Thanks for the oppotunity to clarify untrue contents of a earlier review 17/10/13.

We investigated this particular guest had checked out and chose to store their luggage which was collected after a few hours. He checked into another accommodation and visited the Hotel again after 1WEEK to report loss of a ‘Ladies Shaver’. Our housekeeping department strictly maintains a lost & found log and conducted a thorough search to report in his next visit at reception. This time he accused that it was stolen from bag in storage. The front office supervisor, Facilities Manager, and the Front Office Manager investigated and individually advised of procedures and outcome. Until this time he had made no mention of the wife’s missing UNDERWEAR?? Ridiculously brought up in review now 3 months later. In comprehension we had no choice but to find the review UNCOUTH, ILL-FOUNDED and absolutely UNACCEPTABLE! This Inappropriate slander was brought to the notice of trip advisor administration.

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Reviewed October 20, 2013

Where do i start! There's no parking unless you pre book. Otherwise you have to pay a fortune to park your car at a car park. The greeting we got from the staff was non existent. The place needs to be overhauled as its tired. There are two clubs across the road one a massage parlour and the other a gentle men's club well if that wasn't bad enough the noise coming from there as well as the night clubs was unbearable I don't know how anyone could sleep there! The rooms are tiny,old and dirty. The location is nothing special at all. The continental breakfast is horrible and they deliver it the night before. They really need to rethink what a continental breakfast is and change the menu to make it enticing for people to eat.

There is no way I would ever recommend this place to anyone and infact if it wasn't for the fact that it was prepaid I would of left much earlier.

There are so many more lovely places to stay in Auckland, don't choose this one!

  • Stayed: September 2013, traveled as a couple
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3  Thank Jenant143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2013

DON'T YOU EVER THINK ABOUT IT!!!! EMPLOYEES STEAL YOUR THINGS AND THE GENERAL MANAGER DOES NOT TAKE ANY RESPONSIBILITY!!!! RUN FROM THIS PLACE!!!! Me and my wife rented a temporary apartment for a week. Everything was ok (clean, quiet, comfortable) until the last day. After checking out we left our bags in the storage room behind the front desk because we needed to go to sign our contract for a definitive apartment in the city. We came back 4 hours later, picked up our luggage and moved to the new place. A week later, my wife wanted to use her Braun silk epilator and it was neither in her bag nor in our apartment. Before leaving Akl Harbour Oaks we had double checked the room and we were 100% sure there was nothing missing. In fact, the last thing I did was putting the epilator inside her bag on top of all her clothes. It was in top of her bag so the thief only needed to opened the zipper and it was the first thing he/she saw. Obviously, it was stolen during those hours in the storage room. What's more, some of her underwear was stolen too. I went 5 times to talk to the general manager but he was never available. I wanted to see the video footage since the storage room had cctv but they said it was not possible. I gave them my phone number and email 3 times and asked them to make him call me but never happened. Everytime you go, they give you his "personal card" but on the other side it has the website info and the front desk phone number. Therefore, you can never really contact him. By the way, his name is Sachin Ghadiyar and his twitter account is @sach1nz. Finally, we had to buy a new epilator that cost us $120 NZD. It was a very disgusting experience and I hardly discourage you to go there.

  • Stayed: July 2013, traveled with family
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3  Thank EmilioME
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UdaiSarin, Owner at Auckland Harbour Oaks, responded to this reviewResponded October 18, 2013

Dear EmiliME

Thank you for your review. It is interesting that you have written such a review after everything was discussed with you on-site after your departure. We even went through all security footage in the storage room and it was confirmed that no such incident occurred.

Further, I think it is very inappropriate to name The General Manager of the Hotel in your review in full as well as providing the public his Twitter Account Details. I have complained to Trip Advisor on this front and hope they take action as per their guidelines.

Owner of Auckland Harbour Oaks

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Reviewed October 14, 2013

Have just left the Auckland Harbour Oaks after a two night stay.

The apartments are very well equipped with full cooking facilities, washer & clothes dryer, are reasonably spacious and at the price and location are very hard to beat.

Although one of the downfalls of staying in a property like this (as opposed to a hotel) is that there is no place to meet people such as a coffee shop or communal lounge. However you do not have to walk far to find a myriad of coffee shops or restaurants with the Viaduct precinct, and Queen Street being short walks away.

One point that the Oaks can really lift it's game is the attention to detail given by the teams that service the rooms. Coffee, Tea, Milk, and soap was not replenished on a daily basis.

However, there are lots more advantages than disadvantages over this property and I'll be back for sure. But, I'll bring my own soap.

  • Stayed: October 2013, traveled on business
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Thank baliliving
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UdaiSarin, Director of Sales at Auckland Harbour Oaks, responded to this reviewResponded October 15, 2013

Dear Valued Guest,

Thank you for your review. Our property is certainly unique as we do have the best Restaurant & Cafes in the building and next door! We have recently procured exclusive voucher deals for Hotel guests.
We take immense pleasure in being able to serve our guests every day and enjoy what we do. The houskeeping manager and front desk staff are aware that every room service replenishments are promptly actioned at all times. We look forward to welcoming you back in the near future.
Regards

Warm Regards,

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Reviewed October 13, 2013

We found the hotel really noisy at nights, as night clubs & strip clubs right by the Hotel. Music all night long. Only stay if you take ear plugs. The Receptionist rang a taxi for us and when it arrived she said "Taxi is here for the old man !!" hmm... I did not like that, my comment to her " Was that necessary ?" Extremely rude of her, we are Hotel Guests !!!! Breakfast is a piece of cake in a box, (they called it a muffin) but it was a slice of cake, yogurt, and banana. Not a good Kiwi breakfast !! No Muesli in the breakfast basket....

Room Tip: A quiet room, if you can !!!
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  • Stayed: October 2013, traveled as a couple
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1  Thank Mary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 13, 2013

We arrived at the hotel late on a Thursday night to find there is no where to pull up to check in. We then discovered that they do have a hotel car park but you need to book this way in advance. The only other option is to park in an open lot carpark around the corner and pay $20 for 12 hours of parking - this was very annoying when you get home from a busy day at 5pm and can only pay for 12 hours of parking! Our room was on the 34th floor- a 2 bedroom room with great views of the city. The room was well laid out with cooking facilities, dish washer, washing machine and dryer. The bathroom looked okay but it was impossible to shower without the entire floor becoming a swimming pool.
There are several "gentlemens" clubs in the area- one being directly across the road. Being on a higher floor we did not hear any of the noise other reviewers have mentioned, however we did share the lift with some "ladies of the night" - a rather awkward experience with a teenage daughter with us. Overall the hotel is located well- we could walk to a supermarket and there are plenty of restaurants close by. We would stay here again - but only if we were guaranteed parking in the hotel!

Room Tip: To avoid late night party noise- choose a higher floor
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  • Stayed: September 2013, traveled with family
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1  Thank Kathie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UdaiSarin, Director of Sales at Auckland Harbour Oaks, responded to this reviewResponded October 15, 2013

Dear Valued Guest,
Thank you for taking the time to review Auckland Harbour Oaks. We are pleased to see that you enjoyed the facilities offered. Please stay in touch direct as we look forward to welcoming you again with assurance of a pre-booked car park.

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Auckland Harbour Oaks

Address: 16 Gore Street | Auckland City, Auckland 1010, New Zealand
Location: New Zealand > North Island > Auckland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #187 of 301 Specialty Lodging in Auckland
Price Range: $132 - $438 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Auckland Harbour Oaks 4.5*
Number of rooms: 90
Official Description (provided by the hotel):
The tallest apartment tower in New Zealand - 4.5 Star Qualmark Rated. Auckland Harbour Oaks offers Auckland CBD apartment style hotel accommodation with sweeping views of the harbour and city.New:* GYM Access* Pool Access* Complimentary 1 hour free broad-band internet per night purchased (up to 250mb). The emphasis is on style and comfort at an affordable price. ... more   less 
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Also Known As:
Auckland Harbour Oaks Hotel Auckland Region

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