We went to Basque at 7pm. While the food was delicious and James King’s meals lived up to our expectations, we were really let down by the service. As we were new to Basque, I was hoping our server would talk to us about favourite dishes and the size of portions so we could be informed about what to order. Instead, although there were only 3 tables being served at the time when we were there, we had to sit and wait while staff were cleaning or being informed about the specials. I had to flag down a server who said she would serve us once she had finished what she was doing, despite three other servers standing at the bar talking to each other. When we did finally order, our food came out at different times which was fine as that is what you might expect from a tapas place. However one meal (the one I chose) took so long we had finished all the accompaniments and if our server had informed us the chicken would have taken a lot longer, I might have ordered something extra. When I mentioned that to the owner, she was defensive and made excuses and overall, despite the delicious food, we had a really frustrating dining experience. The place had no ambience and was virtually empty, and given the service I was not surprised. Which is a shame because the food does not deserve to be let down by the front of house. I really wanted to give it one star because the service was so bad but gave it two because of the food.
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