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    Savings alert! 10% below average rates

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    Reviews (280)
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    All reviewsferry terminalbreakfast was includedlovely old hotelold world charmmusselsauckland cityopen fireshort visitharbour view roomquick drinkelegant hotelsun roombreakfast menuvictoria suitesconesnew zealandlounge area
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    203 - 208 of 280 reviews
    Reviewed April 20, 2014

    The worst hotel experience ever, stayed here 10 years ago and loved it, so decided to come back and booked the penthouse suite, arrived and found peeling wallpaper, black mould growing on wallpaper, mushrooms growing out of the headboard of the bed, yes you heard we right, mushrooms, hairs in the spa bath, lots of hairs, ants a toilet that never stopped filling up, stains of the carpets, dust and dirty everywhere, a broken door to our room, and when I rang to meantion this, they just didn't seem to care! The owner doesn't seem interested in maintaining the hotel at all, and this hotel does not deserve to be called a boutique hotel, in short don't stay here, when was the last time you ever heard someone meantion they had mushrooms growing out of there bed headboard, romantic night zero!

    • Stayed: April 2014
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    1  Thank Nradich
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    Andrew v, Manager at The Esplanade Hotel, responded to this reviewResponded May 5, 2014

    It is unfortunate that the reviewer in this case has highlighted issues that no other guests appear to have experienced.
    The Esplanade Hotel is located in a heritage building, part of its charm and appeal to many.
    We have a team of quality housekeepers, working at the hotel who are committed to their work, and our guests. However, in this isolated case, we may appear to have missed a couple of things, and it is always appreciated if guests raise any matters with us. The matters raised were addressed promptly where they were found to exist.
    As far as our hotel staff reacting to this guests concerns, I am confident that the professionalism of our employees was brought to the fore to assist these guests including attempts to asisst them where they could.
    The Esplanade Hotel continues to provide a warm friendly service with a high level of professionalism at all times. We operate with a small but dedicated team, with the comfort of our guests a top priority at all times.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed April 15, 2014

    Excellent place to stay for a romantic getaway. Lovely area of old town character by the Devonport harbour. Hotel itself is beautiful/historical, quiet and peaceful, perfect for a relaxed weekend away. Close to shops and great restaurants/cafes, few art galleries and bookstores, even a ferry ride to Auckland city.

    • Stayed: August 2013, traveled as a couple
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    Thank samelijas
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    Reviewed April 10, 2014

    Fantastic experience directly across the road from Devonport ferry terminal and offers great surroundings to see the Auckland skyline view. It was a Monday night which did mean we needed to take a very brief walk just out the main entrance to a variety of well priced and suitable restaurants. The Esplanade Hotel is uniquely charming and the staff are equally charming and helpful. The breakfast was delicious and quantity was perfect. Thank you to the staff for making our stay so memorable.

    Room Tip: Although no full marks for perfect uninterrupted sleep - I never slept better. It had a perfectly suitable vibe for its location and no comment on pool as I never thought to ask and we were not travelling with young children.
    • Stayed: April 2014, traveled with family
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    Thank K1W1NZ2014
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    Reviewed April 9, 2014 via mobile

    Thank you to Margaret for helping me arrange my families accommodation and for organising a graduation card. Living abroad its hard to do everything and i left evetything to the last minute but this hotel delivered all my requests I found this staff extremely helpful & considerate. My family most of all loved the service & rooms and the wonderful breakfast. Thanks again.

    Stayed: April 2014, traveled with family
    Thank Nicole238
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    Reviewed April 8, 2014

    The Esplanade Hotel is opposite the ferry terminial from Auckland to Devonport. It has a great history which is displayed all around the walls. The hotel is quite unique and the service and menu were excellent.

    Room Tip: This was for lunch only .....
    • Stayed: April 2014, traveled as a couple
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    Thank Joan E
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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