Booked this last February, and after quite a few phone calls and being told that the deal had been more popular than expected, they were struggling to meet demand. Finally had to settle for an October weekend -Saturday 12th and Sunday 13th. Unfortunately we were unable to have the Friday due to York races being on and they were full. The Sunday night option wasn't great but took Monday off work and arranged childcare. Yesterday, after a 200mile journey and over 4 hours in the car we went to check in. Only to be told they'd expected us Friday (?) and as we'd not shown they'd cancelled our booking and resold our room. Add to insult, we're told that KGB wasn't making them any money and would rather take regular bookings. The manager Sid Monogiou, actually smirked when he said he'd resold our room as we were a no show!! To make the situation even more tense, when the female employee said she didn't recognise the writing for the booking, he broke into his own language, and whatever he said to her, clearly upset her and she left the area. Bless her, she even came out to our car later to offer a telephone number of a local hotel. Sadly, our experience doesn't mirror that of other KGB customers. My advice to any other potential guests........don't bother unless you're paying full price, and even then, well you're choice.
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- Also Known As:
- The Sidings Hotel UK/England - Yorkshire