I have previously sent this email directly to the hotel but not having a response feel I have to share.
Having stayed at your hotel on July 3rd for the wedding of my God daughter and her new husband I feel I must write as I wasn’t particularly impressed with the service we received.
I had two rooms booked one for my wife and I, and one for my two children but on arrival at 12' o clock neither of these were ready, I was informed that check in was at 2pm but was also told previously that a room would be ready to change in as we were in the wedding. Changing in the sweaty spa rooms or toilets before a wedding isn’t a very good option in my opinion. Even if they had tried to get one of the rooms ready or at least open up for the four of us, then clean later, when we were in the wedding would have helped but no idea of customer service.
We were joined changing in these rooms by the Brides Uncle and Auntie so I am aware that this wasn’t just our rooms, however it is quite disappointing when you know people are there for a 1pm wedding and are travelling some distance knowing they will want to spruce up and change.
The rooms themselves were adequate once we were in, after having to book in and sort ourselves out between the ceremony and evening disco. The wedding went really well with the food in the wedding and in the evening being very pleasant.
The breakfast in the morning was another story being quite disappointing, while most of it was ok the black pudding was cooked to death and I had to just dig out the middle which was the only edible part. This was the same for the three black puddings with varying degrees of toughness.
My daughter who does not eat most cooked breakfast products asked for just mushrooms and sausage as that is all she liked, however she again was a little disappointed when 2 sausage and only one mushroom appeared not really a value breakfast for £180 per room.
I have tried to read some of the reviews pointed to on your website but it seems these are very mis-leading lots of quality names and papers on there but when you look in detail most have not been to the hotel and have copied your website details and none seem to have had breakfast there.
All in all I have to say that for my £360 it was not a very worthwhile experience. I would have mentioned this at reception when paying. but was not asked and there were no comment cards available to complete. The young lady at reception, was very pleasant, but was only interested in completing the invoices and taking the details to pay.
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- Also Known As:
- Peterstone Court Brecon
- Hotel Peterstone Court
- Peterstone Court Hotel Llanhamlach, Wales