As I was having mobility problems at the time, when my hubby rang to book in our date he spoke to a lady called Colleen and asked for a lower floor room. The only room available was a family room and we were to pay a £30 supplement on arrival, which I did not mind paying for. He was then asked to forward our voucher via email which he did and received confirmation of, so we assumed as they now had a copy of the voucher we would not need to take a printed voucher.
On arrival we were then asked by the female owner (?) for a copy of the said voucher to which we explained the above. She said they did not have it and we would not be able to stay without it. As we had travelled about 90 miles for our stay this was not the welcome we were expecting. We were then told we would have to pay the full amount if we did not produce a copy of the voucher, even though my hubby had already explained that he had emailed it to them at the time of booking.
Our room was nice and tidy, overlooking the garden which was nice except for the cigarette smoke coming people/staff standing at the door smoking beneath the window and the dogs barking. Also there was no complimentary toileteries so we had to go out and buy these. I think the loo roll was Asda Value range too (not what you expect from a hotel).
The breakfast was just a normal English breakfast, nothing special and the coffee was lukewarm and just a tiny cupfull each.
After going back to our room and getting ready for our day out, I went to reception to try to resolve the issue of the missing voucher, even got it up on my phone and showed it to her and proceeded to resend it from my phone by email.
On our return in the evening I asked Pete if they had received my email to which I got the reply "I don't know nothing about it". I think his main interest was hogging the TV and having a tipple.
The following morning a male member of staff (maybe son) politely came to me and asked if I could log into my account to print off my voucher.........as last someone with some common sense!!!
This break was meant to be a relaxing treat but due to the incompetence of some people and their downright rude attitude it turned out to be quite stressful and I was quite looking forward to getting back in work.
The voucher certainly did not reflect the full worth of this hotel and I feel the 'deal' price was more true to form. Next time it will be back to Premier Inn for us.
- Official Description (provided by the hotel):
- Planning a visit to York? Whether it's for business, renowned retail therapy or sightseeing, the family-run Beechwood Close Hotel is the perfect location for your stay. Just a 20 minute walk from the historic city centre, with frequent bus services outside the door and the railway station easily accessible, the Beechwood Close Hotel is set in attractive gardens in the charming Clifton area. Individual and independent, the hotel has 14 comfortable and well-appointed en-suite bedrooms including singles, twins, doubles and family rooms. All have digital flat-screen televisions with Freeview, hairdryer, iron and ironing board and a well-stocked hospitality tray. There's free wi-fi and plenty of complimentary parking for guests, a cheerful bar and a licensed restaurant, offering a wide choice of dishes with a modern British twist. A warm welcome awaits at this family and pet-friendly hotel and husband and wife team Wayne and Clare McLeod, both York born and bred, are ideally placed to offer guests real insider knowledge about their stay in the city. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Hotwire, Priceline, TripOnline SA, Orbitz and Hotels.com so you can book your Beechwood Close Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Beechwood Close York
- Beechwood Close Hotel York, UK