The hotel looks very nice from outside and the staff at check in was very helpful and friendly. When getting into the room to find everything we were impressed - who wouldnt be with a hotel that allows you to drink anything from the minibar for free, brings you hair straighteners and refills everything each day you stay?
It was clean and once we settled quickly. After going out for dinner we started to crash so got ready. In our room we had a double bed and two singles, so I started to climb into the first single only to find that on sitting on it I nearly went through the base!! So I moved to the second (also closer to a light to read) and it wasnt much better. The double bed was lovely and firm still but parents got preference on that one.
After finally getting comfortable and wrapping the small duvet around myself I began to drift off only to be woken by running water and heavy footsteps from the room above us! The walls were so thin! Everytime our upstairs neighbours got up in the night one of us woke up!
When I got up for breakfast I found my back was very stiff and sore from the soft matress!
Breakfast was good - nice choices and friendly staff.
So off we went for a day out. On coming back no staff to be found! Stood for 10 minutes ringing the desk bell and calling out to get the room key back! Think my parents thought I ran away.
As promised everything had been restocked including the fresh milk - well sour milk!
Quickly got that rectified. And the night was exactly like the first but possibly more uncomfortable so probably only got a few minutes sleep at a time!
Breakfast on our last day was a joke!!! one person working everything - including reception! Had to actually nearly grab the girl serving to ask her to take our order!! Eventually got our food after 15 - 20 minutes wait while other people were served who arrived after us! Quality of food was good though and was quickly eaten.
Check out was another joke! Not a staff member in sight!!! So there we stand - Dad ringing the desk bell and me off to the restaurant to find someone to help only to be told "yeah gimme a minute" and the girl walks into the kitchen.
Eventually on leaving another staff member arrives but by then it was too late!!
Only bonus that we found was that they only charged us for 2 breakfasts over 2 days instead of 6! Not complaining about that.
Wouldnt stay here again if you paid me - even for the location!!
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- Also Known As:
- Noir Hotel York
- Hotel Noir York, UK