So disappointed with this hotel. From the web site it looks good and the location was fine, but the rest of the stay was horrendous. Walls and floors are so thin; we had a terrible night sleep. It is no more a cheap B & B charging high prices than a hotel . . .
Fortunately I paid by credit card and my credit card company is sorting out getting the money back from the hotel because of the poor standard. A person at the hotel had mentioned that the hotel has had to give refunds and discounts in the past because people's trips have been so bad.
Pay by credit card if yoiu're going to stay and claim your money back if it's as bad as our stay. I have now found that if a company's web site isn't a true reflection of the hotel itself the claim process is quick and easy .
York itself was great; just feel that I let my wife down by chosing this 'hotel' - I'll let her chose next time, she can't do a worse job! I can still hear her saying now , , , did you read any reviews on the hotel . . . I wish I had! Sorry!More