Our family of five booked two deluxe villas with the (mis)understanding that the rooms were connected. With three young kids, we needed to have adjoining rooms to make this holiday a truly family vacation. After one night of giving it a try, we decided to leave early, and the staff was very accommodating to us. Teya and Milky especially were very helpful, although everyone on the staff was quiet friendly.
The hotel itself is really better for couples looking for a romantic getaway because it is off the beaten path and very quiet (although it didn't seem to be as far away from the airport as other reviews state). The beach is dark sand with beautiful shells and calm water, but not "pretty" in the white sand sense. But this you can readily get on a quick island trip on a longtail boat (highly recommended). We stayed for one night, but noticed that the room was quite spacious and clean. The food at the restaurant is decent, but service is very slow, so as long as you are not rushing about (which you will not be at this place), it is fine.
We ended up at the Sheraton to get a family room, and we paid about six times the price there. Also, the shuttle service there to Ao Nang or Krabi Town was 200 baht per person, whereas at The Beach Boutique, they offer excursions for free, and airport transfers as well. Overall, it is a good value for these reasons.