I coach high school basketball and we have been going up to Tahoe for a team trip for 5 years and have rented cabins all over Tahoe. The Monarch was by far the best stay that we have had in the last 5 years. It was everything we needed and it was very nice compared to other rentals we have used. The house was very clean and everything was in working condition. I hope that we are able to stay in the Monarch in years to come, it will be the first place that I look for when booking next years trip.
Customer service was great. It was easy to correspond via text messages. I had to call once but it was a quick response (within 20mins).
The property was clean, spacious and perfect for our large party. There was plenty of towels, extra pillows and dishes/cooking needs were bountiful.
Attached you will find a photo for the main reason why I didn’t give the property an excellent rating. One of the dining chairs had a screw that protruded from the cushion. That could of been a complete disaster had it punctured someone like a little one trying to climb up the chair. There were other things that we felt could of been addressed prior to our checking in. There was a toilet upstairs that wasn’t bolted down/sealed properly so it made a loud noise each time it was used. In 3 of the 6 bedrooms, the heater made a drip sound which was made it very difficult to get a good nights rest. Also, parking was misleading. The 2-car garage really is only a 1-car garage as they use it for storage in the winter months. That should be disclosed somewhere in the listing. There were several other very minor things that we were able to deal with.
To recap, the property met the needs of our trip.
We would definitely consider this rental again if the above listed concerns were addressed.
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Bathroom cleanliness||Other facilities & amenities|
|Friends getaway||Families with young children|