First i want to say that the hotel/motel is located in a convenient area by the casinos, and you do get what you pay for as far as the rooms go, and I already knew this when I booked my room, saying that I want to say that this was the worst hotel experience I have ever had in my life. The hotel is ran by a married couple and their son, and they clearly have no clue what good customer service is; I booked a room and clearly stating in the reservation that there would be three of us staying in the room and made the wife aware of this when I checked in; the next morning as we were checking out and she came to our room screaming at us not only disrespecting me but also disrespecting my wife saying that we had not told her that there would be three of us in the room and that she was going to charge us an extra $50.00 to my credit card, and when we were still trying to be polite with her and explain to her that we had made the reservation for three and had let her know when we checked in, her husband then says he was going to call the police to get us to leave, so we told him to go ahead and call and that we would do the same and let them know what scam business they are running and that we would make sure to call the better business bureau and the building code inspector because the place was very run down. At that point the husband quickly hung up the phone and just told us to leave and then the son walks up to us and starts asking to check our ID's like he was the police and that's when I started to get furious and told him to get out of my face. I will never go back to this place and recommend anyone who is thinkning about staying here to book elsewhere, there are plenty of other hotels/motels for the same price that are going to treat you in this terrible manner. This is the WORST HOTEL AND WORST CUSTOMER SERVICE I HAVE EVER EXPEREINCED AND I AM MAKING IT MY MISSION TO MAKE SURE OTHER PEOPLE DO NOT HAVE THE SAME EXPERIENCE!!!!
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- Also Known As:
- Pinewood Hotel South Lake Tahoe