I booked a stay in September on 2/2 then learned in another review that there was no air conditioning. I called 2/3 to cancel the reservation and was told there would be a $35 cancellation fee. I disputed this because I didn't recall seeing a cancellation fee when booking. It turns out that it's in small print and shorthand (Reg CXL:$35 fee if cxl 72 hours in advan FF dep if cxl within 72 hrs). It's now 2/13 and I still haven't received a refund of my deposit. An email requesting a refund has gone unanswered for the past 24 hours. Given this poor level of customer service, I would advise against booking with this company.
- Official Description (provided by the hotel):
- Escape to a mountain retreat that’s just steps away from South Lake Tahoe’s beaches, Heavenly gondola, and world-famous dining, shopping, recreation, and entertainment. The Avalon Lodge will pamper you with the best beds in Tahoe, luxurious linens, flat screen TVs, in-room fireplaces, gourmet coffee, and spa-quality essentials. You’ll also enjoy fresh continental breakfasts, Free WiFi, Lakeside Beach access and Spa. We provide activity equipment for your stay - bikes are free for guest and on first come first serve bases. Please noted, Pets not allowed (service animals welcome). ... more less
- Reservation Options:
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- Also Known As:
- Avalon Hotel South Lake Tahoe
- Avalon Hotel Lake Tahoe
- Avalon Motel Lake Tahoe