Upon arriving late at night during one of the coldest weekends in Tahoe history, we were less than thrilled to learn that the room to which we were assigned did not have heat. Even less thrilling was the visit from the "maintenance" man who confirmed that we had no heat but could do nothing about it. After the maintenance man spent several minutes on the phone with the manager, it seemed as if we were going to get a different room.
The manager assured us that he would be over within five minutes with keys to a new, heated room. Ten minutes later, I had to call him to ask where he was. Another ten minutes later, I was at the front door of his office, collecting a new key.
The second room was worse than the first: not only did it not have heat, it also didn't have power. There was just enough light shining in from the outside lights to make out a bed with no sheets.
One star for not making a fuss out of giving me a refund.
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- Also Known As:
- Econo Lodge South Lake Tahoe Hotel South Lake Tahoe
- Aa Value Hotel