My family and I rented this place from hotels.com. As soon as we walked in, room was dirty, cabinets had holes in them. We called hotels.com to get our money back. They said they could not do anything about that and then called the manager of the hotel. He also refused to give us our money back. After being dissapointed about not being able to get our $91.69 back for a dumpy room, we decided to make the most of it and headed out for dinner and some fun. So we got back around 10:30pm that night, we were all winding down. As soon as I pulled back the sheets, a bug was running across the middle of the sheet. The whole family was freakin out trying to kill this bug. We started looking more closely at the room and found black specks on the sheets, black pubic hair in the same bed. My husband and I and all of the kids were totally disgusted! I then called the manager and said I've had enough, he argued with me that there were no bed bugs, so I took photos and videos for evidence. I said I'd like you to give me my money back, he said no again. He offered to move me to a different room, but I refused and said do the right thing and release my money. He argued with me for 20 minutes and again refused. The manager said we should have complained to him when we first got there in the morning. We checked in at 5pm and we did complain as soon as we got there. So he lied about that. We refused to stay in a different room which he offered, which would have the same issues and bugs. At midnight, my husband and I and our 3 kids packed up our luggage and got in the car and drove 2.5 hours to go home after this terrible Father's Day weekend experience. P.S. Hotels.com is passing the buck and they were the ones who charged my card, but did nothing to help us. I even spoke to the supervisor or manager (who could barely speak english as well and the hotel owners). They refused and took no blame. Then hotels.com lied and said they would send us a $10 off our next stay, but never did end up getting that coupon. So bottom line, stay away from Econolodge south lake tahoe ca and hotels.com. I'm currently disputing the charges with my bank.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Hotels.com, Hotwire, Travelocity, TripOnline SA, Cheap Tickets and Cancelon so you can book your Sunray Tahoe Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Econo Lodge South Lake Tahoe Hotel South Lake Tahoe
- Aa Value Hotel