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“Visited June 16th 2012 beg bugs and moldy bathroom..”
Review of Sunray Tahoe Hotel

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Sunray Tahoe Hotel
Ranked #58 of 66 Hotels in South Lake Tahoe
Sacramento, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Visited June 16th 2012 beg bugs and moldy bathroom..”
Reviewed June 17, 2012

My family and I rented this place from hotels.com. As soon as we walked in, room was dirty, cabinets had holes in them. We called hotels.com to get our money back. They said they could not do anything about that and then called the manager of the hotel. He also refused to give us our money back. After being dissapointed about not being able to get our $91.69 back for a dumpy room, we decided to make the most of it and headed out for dinner and some fun. So we got back around 10:30pm that night, we were all winding down. As soon as I pulled back the sheets, a bug was running across the middle of the sheet. The whole family was freakin out trying to kill this bug. We started looking more closely at the room and found black specks on the sheets, black pubic hair in the same bed. My husband and I and all of the kids were totally disgusted! I then called the manager and said I've had enough, he argued with me that there were no bed bugs, so I took photos and videos for evidence. I said I'd like you to give me my money back, he said no again. He offered to move me to a different room, but I refused and said do the right thing and release my money. He argued with me for 20 minutes and again refused. The manager said we should have complained to him when we first got there in the morning. We checked in at 5pm and we did complain as soon as we got there. So he lied about that. We refused to stay in a different room which he offered, which would have the same issues and bugs. At midnight, my husband and I and our 3 kids packed up our luggage and got in the car and drove 2.5 hours to go home after this terrible Father's Day weekend experience. P.S. Hotels.com is passing the buck and they were the ones who charged my card, but did nothing to help us. I even spoke to the supervisor or manager (who could barely speak english as well and the hotel owners). They refused and took no blame. Then hotels.com lied and said they would send us a $10 off our next stay, but never did end up getting that coupon. So bottom line, stay away from Econolodge south lake tahoe ca and hotels.com. I'm currently disputing the charges with my bank.

Room Tip: Dont ever stay here, unless you like throwing your money away and like bed bugs
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank deb d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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53 reviews from our community

Traveler rating
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    4
    11
    19
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • Russian first
  • Any
English first
Placerville, California
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 7, 2012

My wife and I stayed here on 4/6/2012 and had a great experience. After a long day on the ski slopes of Heavenly we went to the Red Hut Cafe for a little dinner and then checked in to our hotel room. The room was great, we had a fireplace and a flat screen television, rooms are a little small but it did the trick for us being able to get some rest before going out for some late night fun at the casino's. I have to say that our room was clean and odor free, the bathroom was also spotless and the bed was comftorable. Next time I need a room in South Lake Tahoe, I will be staying here!

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
4 Thank Terry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anaheim, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 6, 2011

We stayde here one night and it wast most horrible night spent in a hotel! Our room was completely infested with Bed Bugs.... me and my husband are bitten from head to toe!!! We have red itchy welts all over us! Do not stay here for your own protection!!! And now the supervisor is avoiding our phone calls... we want him to make sure that this does not happen to anyone else but he always unavailable!!

Room Tip: Do not stay here! Bed Bugs!
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  • Stayed September 2011, traveled with family
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    • Sleep Quality
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Helpful?
2 Thank Leona K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jugnoo11, General Manager at Sunray Tahoe Hotel, responded to this review, November 7, 2011
The new management at the Econo Lodge has reviewed all of the comments and is doing what ever is necessary to resolve all of these past issues. We have made changes with some of the personal and feel that we are making every effort to make your room and stay as clean , friendly and pleasant as possible.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these South Lake Tahoe hotels

Phoenix
Level 4 Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed August 11, 2011

I was hesitant at first since there was a wedding chapel on the premises. The owner, Ron, showed me a 2 queen bed room. Everything looked clean, had a fireplace and flat screen TV. I was even more pleasantly surprised to find upgraded bedding, i.e., down comforters between 2 clean sheets and a high quality bedspread. Ron was most accommodating when we reported slow water pressure and the problem was resolved when we came back to the room after a day of sightseeing. Wi-Fi was slow but he explained he was changing the router system over to a more efficient one. I was sorry we didn't stay there the second night!

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
9 Thank BobbiNRon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 5, 2011

I will admit that the check in process was slow. However, once in our room everything was as expected. The beds were comfortable (not better than my serta at home, but me and my wife slept well). The hotel appears to have been recently renovated and under new management (as per the clerk at the front desk). Long story short, we will stay here again. And bearing in mind the price, you will definately get a little more than you paid for :).
-just thought i would take a moment to write something down, because it looks like the only people who took the time to write something down had a bad experience.

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
7 Thank TravellersWord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belvidere, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 23, 2011

After waiting for 10 minutes to get someone to actually check us into our room we were Initially were put into a room that had not even been cleaned, then was switched to a room with a king size bed and only two pillows. When we asked for 2 extra pillows, the manager accused us of having other people staying in our room with us, after I offered to let the manager come inspect our room he declined and advised they would see if they could locate some extra pillows... They never came. The next day after being out all day long, we came back to our room with no fresh towels, no pillows, the bed not made, we were still out of facial tissues. I called the front desk and was told that nothing was done cause the maids said we refused service. After convincing the manager that no one was in our room all day long, we finally got the towels we needed but it took 3 phone calls to resolve that. Overall a very poor and disappointing experience. On top of it all, the bed was in horrible shape, back for both me and my girlfriend's backs and the room overall was not comfortable. Next time I am in Tahoe, I will be staying elsewhere.

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bafinaire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed September 11, 2010

I'm sitting in the room on the computer & my boyfriend was sleeping....all of a sudden, we hear the door open! thank god the latch lock was on! when we confronted the front desk, the clerk acted like it wasn't a big deal. come to find out when he issued the room to us, somehow he entered room "211" on the computer instead of room "212" which was the room we were in. so that means he tried to issue the room we were in to someone else! can you imagine what would have happened if the latch lock wasn't on or if we weren't in the room at the time the strangers were trying to enter? we would have came back to an empty room. laptop & everything else would have been gone!

  • Stayed September 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tuyet83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunray Tahoe Hotel

Property: Sunray Tahoe Hotel
Address: 2659 Lake Tahoe Blvd, South Lake Tahoe, CA 96150-7700 (Formerly Econo Lodge South Lake Tahoe)
Location: United States > California > Lake Tahoe (California) > South Lake Tahoe
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #58 of 66 Hotels in South Lake Tahoe
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Sunray Tahoe Hotel 2.5*
Number of rooms: 62
Reservation Options:
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Also Known As:
Econo Lodge South Lake Tahoe Hotel South Lake Tahoe
Aa Value Hotel

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