The property is beautiful, and being literally steps away from the Heavenly gondola is awesome! The staff was friendly, the rooms were clean and comfortable, but there was a noticeable lack of attention to detail by the housekeeping staff. I stayed for a week in a 2-bedroom unit as a timeshare owner, but I never felt like a WELCOMED guest - only someone occupying a room. Every time I used the "At Your Service" phone service, I was always on hold for 3-6min (maybe more) before someone would answer while listening to crackling elevator music. I had to pay for daily housekeeping (unique to owners here) while I've never had to do that in Hawaii and Thailand. The only reason I paid was b/c I didn't want my guests to think I was cheap or question why I bought a Marriott timeshare to begin with. It was truly insulting. Lastly, housekeeping never replenished my shampoo but kept giving me lotion, sometimes forgot to leave a new bath mat towel, sometimes forgot to replenish the coffee, sometimes made the main bed but wouldn't make the sofa bed that was clearly used and unmade, would never put away the iron back into the closet, clean towels hung wrinkly on the rack, and on my last two days never came at all until I called them once I got off the ski slopes in the afternoon. Also, there isn't an inside hotel bar. So if you want a drink, then you have to brave the cold outside at the Fire and Ice restaurant. Speaking of which, while the food was good at F&I, it was grossly unclean....sauce was everywhere on the counter top around the grill, cooks were throwing dishes and making a mess on the floor, and it was way overpriced.....guests shouldn't have to witness a mess while watching their food being prepared.
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- Also Known As:
- Marriott`s Timber Hotel South Lake Tahoe
- Marriotts Lake Tahoe
- Marriotts Timber Hotel
- Marriott Lake Tahoe