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“Haven't even left yet, & somewhat dissapointed...” 3 of 5 bubbles
Review of Big Pines Mountain House of Tahoe

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Big Pines Mountain House of Tahoe
Ranked #25 of 68 Hotels in South Lake Tahoe
GreenLeadersBronze level
San Francisco
Level Contributor
60 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Haven't even left yet, & somewhat dissapointed...”
3 of 5 bubbles Reviewed January 20, 2013 via mobile

This is my second stay at Big Pines, having stayed here in 2012 also. First: room is GREAT!!! I find Big Pines rooms for the most part inviting and comfortable. Breakfast is still a dissapointment to me. No eggs, meats or any REAL breakfast.The Coffee ( both in-room &,in-lobby) is horrendous, weak, and tasteless. What happened there? Also, why remove all that beautiful Leather furniture from the lobby by the fireplace? That made the lobby inviting, now stuffed full of tables and chairs it feels more cluttered and claustrophobic. Plus, what' s with all the merchandise for sale like a flea market hanging over the breakfast area??? The lobby is WAY LESS inviting and tasteful in it' s layout than it was a year ago. PLEASE put back the leather furniture, that made it MUCH more inviting. Overall, the stay was fine, and I love how pet-friendly Big Pines is also, but some things have changed not for the best at this property. Time to start looking elsewhere. Plus, if Big Pines added a year- round hot tub, the property would be much more inviting I feel, but location is simply it' s biggest selling point, but not much else. The Green Tea Terra Pura bath products are also wonderful, but it's not enough. I would stay again though,, I am not as thrilled as I used to be with this place. Also: inadequate parking is a turn-off.

  • Stayed January 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank benbear2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruben Z, Public Relations Manager at Big Pines Mountain House of Tahoe, responded to this review, January 21, 2013
Hi,

Thank you for your business and feedback.

We take all your comments seriously, we will be working on making improvements.

Thanks again.

Please come back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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430 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (89)
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English first
Stafford, Virginia
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed January 6, 2013

On January 3, 2013 at about 7:30 PM Hotel Security began frantically pounding on my door. I asked who it was they informed me it was Hotel Security and stated "let me in." I told them I was blind and I wanted to call the front desk to confirm it was security. They continued pounding and screaming "let me in, or I will enter with my key card." I called the front desk and they confirmed it was security. They also told me I must immediately let them in. At no time did anyone tell me why security was at my door. I went to the door and told security that I was not dressed and to please give me a minute to get dressed and I would let them in. Security then used their card and burst into the room. I stood there screaming at them to get out as I was not dressed. After about a minute or two they closed the door and said they were calling the police. I called the front desk in hysterics to let them know that security had just forced their way into my room even though they knew I was not clothed. I was informed that there was a report by another guest of domestic violence in my room. I informed them that this was not possible as my husband was across the street at the sporting goods store, and we could substantiate this by employees at the store. I then decided to call the police. When the officer showed up I learned that no one from the hotel had called the police, and that the hotel employees had actually violated the law. If they had suspected a domestic dispute they were to notify the police. Security forcing their way into a guests room is a civil violation, especially knowing that the guest was not clothed. I was absolutely terrified, and I would NEVER stay at this hotel again. By the way there is no chain or security bar to secure your door from invasion at this property.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank 565Jarrett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruben Z, Public Relations Manager at Big Pines Mountain House of Tahoe, responded to this review, January 7, 2013
Hi,

We are sorry to see you review, but we will always prioritize safety first.

We understand your position.

Thanks and have a good day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these South Lake Tahoe hotels

Charlotte, North Carolina
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed January 2, 2013

We stayed here during a ski trip to Heavenly. It is about 200 yards from the Gondola & very close to McP's pub - a great apres ski! While the facility is defenitely 'old school' - they leave nothing unthought of - no room service, but a delivery menu from "Dining Inn". Makeup towelettes. GREAT HEAT - for the cold nights. Fridge, Microwave, coffee, breakfast of oatmeal, English Muffin, or yogurt. Down side - if you get a room with a 'shared door' between rooms, the walls are paper thin - ask for a room with no shared room.

Most importantly - my husband shattered his knee on our first day there - and they took great care of us - changing our room to a floor level, overlooking check out time, etc. The hispanic staff is more than accomodating. It is not a place for amenities, but if you are looking for great location and great service - this is your place!

Room Tip: Say upstairs for no 'foot sounds' and ask for a room with no shared door. The motel is a ho...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank gypsywannabe1538
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruben Z, Public Relations Manager at Big Pines Mountain House of Tahoe, responded to this review, January 4, 2013
Hi,

Thank you so much for your business and support.

We are a family business that works harder everyday to fit your lodging needs at a very affordable price.

Please come back soon!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northern California
Level Contributor
81 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed December 30, 2012

Having read mixed reviews that emphasized largely the relative better price point for accommodations in the area, I was a bit concerned. However the experience was far better. First of all one cannot undervalue the location for skiing at heavenly valley village - once our car was parked we didn't have to move it again until we left as we could walk with skis and boots to the gondola, walk to restaurants, movies and casinos. The motel staff, contrary to what others have said, we're friendly, informative and business-like in a nice way. Also the continental breakfast was far better than expected with fresh made oatmeal, yogurt and granola and bagels. The room itself was standard and fine given the rate we paid.

  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank sasha51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruben Z, Guest Relations Manager at Big Pines Mountain House of Tahoe, responded to this review, January 1, 2013
Hi,

Thank you for your review and business.

We are a business designed to be convenient, comfy and affordable, and when we see that we met your needs we feel real good.

YOU HAVE JUST MADE OUR DAY!!!!!

Thanks again, and please come back soon!

Cordially,
Ruben Z
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Rosa, California
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed November 9, 2012

A well maintained, well managed value priced budget motel. No problems, so very little staff interaction. Exceeds the standards of a typical budget motel.Our room was clean and well equipped with mini fridge and mirco wave, Nice selection of soaps, lotions and generous linens. Breakfast bar not lavish, but better than expect considering many budget motel do not provide any breakfast. The location was excellent for the casino crowd and the lake is just a few blocks away. Our mid week stay was reasonably priced, but apparently, like all Tahoe properties, the weekend is much higher. I would recommend it to friends on a budget that would be happy with a decent room at a value price for the area..

Room Tip: Upstairs is always better.
See more room tips
  • Stayed October 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Jamesonthego_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruben Z, Public Relations Manager at Big Pines Mountain House of Tahoe, responded to this review, November 11, 2012
Hi James,

We are very glad to see your review!

Please come back soon and support our family business.

Thanks a lot!

Cordially,
Ruben Z
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed October 15, 2012

For $40 a night I wasn't expecting the world but was surprised at how poorly I was treated by the big pines mountain house staff. I was mislead that my deposit would be refunded at the time of check out. The GM was out for the day and so I dealt with the front desk girls for 6 hours. I was put on hold several times for more than 10 minutes and never received a single apology for my inconvenience. Not only that but the girls gave me attitude as if I was being offensive. You never want to go somewhere where you are kinder to the service staff than they are to you.

nonprofessional, unsympathetic with hair trimmings on the bathroom counter at arrival. this motel doesn't seem to have its $#!+ together so please don't waste your money.

  • Stayed October 2012
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank danidahl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruben Z, Public Relations Manager at Big Pines Mountain House of Tahoe, responded to this review, November 6, 2012
Hi,

Thank you for your review and feedback. Please accept our apologies for the inconvenience you experienced at the hotel. We are a family business that works very hard to improve day by day.

Please come back and give us a second chance.

Cordially,
Ruben Z
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed October 14, 2012

Stayed for 4 nights and found hotel clean, well run and very well situated for everything we wanted to do. Would have no problem with staying again. Didnt use pool but did use private beach which is 10 minutes walk or 2 minutes drive and was quite nice. All in all it was good vaue for money.

Stayed August 2012, traveled as a couple
Helpful?
Thank Roy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruben Z, Public Relations Manager at Big Pines Mountain House of Tahoe, responded to this review, October 19, 2012
Hi Roy,

Thank you very much for your business and support!

Please come back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Big Pines Mountain House of Tahoe

Property: Big Pines Mountain House of Tahoe
Address: 4083 Cedar Ave, South Lake Tahoe, CA 96150-6979 (Formerly Viking Motor Lodge)
Phone Number:
Location: United States > California > Lake Tahoe (California) > South Lake Tahoe
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in South Lake Tahoe
Price Range (Based on Average Rates): $
Hotel Class:2 star — Big Pines Mountain House of Tahoe 2*
Number of rooms: 74
Official Description (provided by the hotel):
Big Pines Mountain House is conveniently located in the center of South Lake Tahoe, within walking distance to major attractions - Heavenly Ski resort, the casinos and the Lake itself. We offer clean, comfortable and affordable rooms. Free wi-fi, complimentary breakfast, heated seasonal pool and the location make us the best value in town. Do not leave your pets behind, we will be happy to accept them in our hotel. Come visit us! Our friendly staff is always here to help you to make your Tahoe getaway simply fun! ... more   less 
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Also Known As:
Big Pines Mountain House Of Tahoe Hotel South Lake Tahoe
Big Pines Mountain Lake Tahoe

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