Its only human to make a mistake, it is what you do after that makes a difference. Little touches make a big difference. We asked for a roll away bed for our 4 day stay and were told at the last minute that it was not possible due to fire laws. It was then that this could have turned sour yet the effective customer service skills of Indee at the front desk made this hotel earn 5 stars. She fixed the issue right away, took 10 minutes to tell me about all the great things Lake Tahoe has to offer, and even handed us maps and coupons. She even suggested where to get dinner. This is what its all about.. period. I can overlook the dated decor, not so great breakfast, no lake view, and proximity to a busy street but you can't overlook great service. I am very grateful to her great service and will definately stay again, thanks Indee!!
- Official Description (provided by the hotel):
- The Holiday Inn Express, South Lake Tahoe is centrally located on Hwy 50, nestled in the heart of South Lake Tahoe. Getting here is fast and convenient too. We are the ideal place to enjoy fresh mountain air, beautiful scenery and natural landscaping. The Holiday Inn Express is just minutes from Lake Tahoe, Nevada Stateline Casinos, Skiing, Horseback Riding, Shopping, Movie Theaters, Boat Cruises, and so much more! Our facilities include an Seasonal Outdoor Pool and Spa. Our Indoor Spa and Sauna Room is currently being renovated, until June 2016. We are a completely Smoke-Free facility. Our hotel features include Complimentary Express Start Breakfast, Free Wi-Fi Internet Access and Local Phone Calls. You are close to Restaurants and Night Life yet amid graceful Pine Trees. Visit South Lake Tahoe, CA and Stay Smart at the Holiday Inn Express. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express South Lake Tahoe Hotel South Lake Tahoe
- Holiday Inn Express Lake Tahoe
- Holiday Inn Lake Tahoe
- Lake Tahoe Holiday Inn