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“An OK Experience!!”

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Forest Suites Resort at Heavenly Village
Ranked #24 of 65 Hotels in South Lake Tahoe
Reviewed June 20, 2013

We went as a fun family trip to tahoe, we stayed for 2 nights. All of us were under age of 25.

Pros: We requested an early checkin, they were able to accomdate us!
friendly staff
good location
Wine and cheese Mixer was nice
Pool area was nice (except they need some small maintenance for sure)
Price! (We found a Travel Zoo Deal)

Cons: The towels were horrible- I mean I DID NOT use them :(
Hotel concierage did not know anything- they gave us a phone # to place to Jet ski and paddle board that was 45 mins away when there was a great marina up the road 10 mins that we found our selfs and they gave a phone # to zip lining that was CLOSED and was not opening until later in the year. The concierge service was a BIG DISSAPOINMENT.
The bathrooms were outdated.
Breakfast was DISGUSTING and not EDIBLE. Did not look clean.
We had the Travel Zoo deal which included VALET PARKING, there was not valet anywhere to found during our stay.

Other than that it was "OK" stay, these things can be overlooked but can make or break a stay. If some these major things was to change I would love to go back..

I know this is mixed review, but this how i felt about the stay and hopefully its helpful.

Room Tip: We had the 2- bed room Suite, request a room that has a Patio overlooking the pool. It is easy acess...
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  • Stayed: June 2013, traveled with friends
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Thank NDoll89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ForestManager, General Manager at Forest Suites Resort at Heavenly Village, responded to this reviewResponded June 22, 2013

Dear new Travel Zoo guest- NDOLL 89,

We certainly do not want to feel like the highly discounted promotion was a highly discounted experience. We will be speaking with our concierge on the different activities and referral we use to direct our guests. I can only assume showers were taken and towels used but we agree with you and I can assure you our towel purchase program is always in full effect as we purchase thousands of towels every year and hundreds every month. We will never stop purchasing and cycling out the old. We monitor our food daily as many laws are in effect to protect us all. We have selected items such as bacon, potatoes, etc... because they are highly requested and nearly impossible not to taste good but we certainly apologize that you didn't find something you liked? We also have bagels, breads, fruit, yogurt, waffles, juices, tea and Starbucks coffee? Thanks for taking advantage of the wine and cheese mixer and commenting on the great service you received overall.

We hope to see you again?

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405 - 411 of 781 reviews

Reviewed June 17, 2013

The room was definitely dated and housekeeping could have done a more thorough job prior to my arrival but the issues were minor. Overall I enjoyed my stay VERY much!! The location is awesome, just a few steps to Heavenly Village where there are lots of shopping and eating opportunities, entertainment in the evening, etc. I would definitely stay again.

Room Tip: If you want to get to sleep early in the evening, ask for a room away from a pool area.
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  • Stayed: June 2013, traveled on business
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Thank janmorsenavymom62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ForestManager, General Manager at Forest Suites Resort at Heavenly Village, responded to this reviewResponded June 22, 2013

Dear Janmorsen,

Thanks for posting a review. We are delighted you would come back and stay with us again as it sounds like this was the first time to the property? As you mentioned, the location is perfect to walk around and enjoy downtown South Lake.

We hope to see you again?

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Reviewed June 17, 2013

I enjoyed staying at the Forest Suites. It is centrally located to the beach and casinos. Guest Services were great.They were very friendly and accomidating. i originally reserved 1 night but decided to stay another night and the were able to get me the same rate.

  • Stayed: June 2013, traveled with family
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Thank Kward22_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ForestManager, General Manager at Forest Suites Resort at Heavenly Village, responded to this reviewResponded June 22, 2013

Dear Kward,

It sounds like our property was perfect for you with the great service and location? We are very happy we were able to accommodate everything you needed and you were able to stay 1 more day. Service is something we focus so much on as it can break or make a guests stay and we're delighted you as well as many of our guests experience this. We hope you become a return guest and enjoy this warm summer.

Warm regards,

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Reviewed June 13, 2013

To begin with, this is an older resort and it has a weathered appearance. Despite its age, the grounds are well maintained by the attentive staff. We stayed in a two bedroom suite, but the second bedroom also had an additional twin size bed for an additional guest. The sofa in the living room was comfortable enough for me to fall asleep on, while watching television ! The Resort offers a free breakfast from 6:30 am to 10: 00 am, so this a big plus for larger families. The breakfast lounge was stocked with fruit juices, bagels, scrambled eggs, coffee, sausage and bacon, cereals and milk. The location is ideal for shopping at Heavenly Mall, or gambling on the Nevada side in Harrahs or Harveys casinos. Located behind the resort are hiking trails, which offer breathtaking views of Lake Tahoe, and the surrounding mountains. The Resort also has complimentary activities, such as wine and cheese tasting, scheduled on different days .

Room Tip: The first floor rooms have easier access to the pool and jacuzzi, via the sliding glass door. The p...
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  • Stayed: June 2013, traveled with family
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2  Thank sacyyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ForestManager, General Manager at Forest Suites Resort at Heavenly Village, responded to this reviewResponded June 22, 2013

Dear Saccyl,

Thanks for taking the time to outline the property. We cannot be more happy that the room was comfortable, clean and spacious for you and your family. You also commented that the breakfast was great and perfect for your family with an array of different options and the location was perfect to walk to casinos, shops, bars, restaurants, etc..... We hope you become a return guest while in South Lake as we always welcome you back.

Best-

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Reviewed June 13, 2013

The rooms we had (3) for our families were overpriced and not very clean. One of the rooms didn't smell very good. I understand there has been some remodel since then but it's doubtful I would stay there again.
That said I did appreciate the fact that there was a kitchen that was stocked with dishes, pots and pans but wouldn't have paid what I did if I had done research before going and the fact that there was a family member getting married and everyone had already booked rooms there

Room Tip: Do research
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  • Stayed: August 2012, traveled with family
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Thank Sally4me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ForestManager, General Manager at Forest Suites Resort at Heavenly Village, responded to this reviewResponded June 22, 2013

Dear Sally4ME,

It sounds like you appreciated some aspects of our resort but might not be back? You are absolutely correct on our rooms receiving new decor. In fact, within the last 12 months we installed every bathroom and kitchen floor with new tile on the floor, 1 new leather couch and 2 sofa chairs in the living rooms. Additionally, we installed 1 new glass coffee table & 2 couch side glass tables. We also installed new ovens, art throughout, hanging mirrors, headboards, dining table and dining chairs, lamps throughout, chandelier, night stands, & dressers amongst many other items. We apologize that you did not love the guest rooms in a way that would want you to return. Our motif is heavily focused on the "rustic mountain" as many of the pictures online you can see. All in all, we certainly want you to return and stay again.

Warm regards,

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Reviewed June 12, 2013

Well this was my first visit to south lake during the summer, and since I had such a great experience here at Forest Suites, that I came back. A lot of changes came to the hotel since my last stay, new tile, an upstairs entertainment center with games, movies, and room to play cards as well as a wine and cheese pairing! who doesn't love free wine and cheese? My friends and I always enjoy free alcohol! I will continue to visit Forest Suites in my trips to south lake, Thanks again!

  • Stayed: June 2013, traveled with friends
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1  Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ForestManager, General Manager at Forest Suites Resort at Heavenly Village, responded to this reviewResponded June 22, 2013

Dear John K,

We thank you for your continued patronage. Winter and summer is so very different and I'm delighted you have now experienced them both. You noticed our new XBOX game/movie night room and we thank you for checking that out. Wine and cheese during our wine and cheese hour is very popular and a great way to start the evening as you mentioned. Don't be a stranger this summer. It will be hot and a good break from that hot air in the Bay Area.

Thanks again for the kind comments.

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Reviewed June 12, 2013

We only tried this place because of a Travelzoo deal. It was $99 for a two bdrm 2 bath.......not worth the $99.
The room appeared to have never been remodeled. Broken tile on counter top, broken screen door, window screen missing, sliding glass door that would not lock (but we were on second floor) , dirty carpet, dirty carpets in hallway.
It did have a comfortable bed. The FREE hot breakfast wasn't worth much more than we paid for it.
The front desk people were very friendly. Had a nice lobby but that is where the "niceness" stopped.
Also it was plain to see that the place wasn't even 25% full but they still made us wait until 4PM (check-in) to give us our room....(tacky)
In short, the "eek! Methinks not" pretty much describes our stay. Like the raven said....."nevermore"

Room Tip: Best tip is to stay at a different hotel!
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  • Stayed: June 2013, traveled with family
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1  Thank bgstrapper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Forest Suites Resort at Heavenly Village

Address: 1 Lake Pkwy, South Lake Tahoe, CA 96150-8834
Phone Number:
Location: United States > California > Lake Tahoe (California) > South Lake Tahoe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in South Lake Tahoe
#9 Business Hotel in South Lake Tahoe
Price Range: $111 - $347 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Forest Suites Resort at Heavenly Village 3*
Number of rooms: 119
Official Description (provided by the hotel):
Location, Location, Location! Forest Suites Resort at Heavenly Village is a South Lake Tahoe resort nestled in intimate alpine environment located less than 100 yards away from Heavenly Ski Gondola and Heavenly Village. All of our over sized South Lake Tahoe resort suites sleep 4 to 6 adults. We are a few minute walk to the casinos, and a few blocks to the crystal clear waters of Lake Tahoe. Guests staying at Forest Suites Resort will experience updated rooms & furnishings, new decor & upgraded amenities. Our guests will experience high-speed wireless internet, hot American-style breakfast buffet, mid-week nightly wine and cheese receptions, weekend child activities including arts & crafts, "Green" exercise classes, movie nights, an XBOX game center & events throughout the entire year for the entire family to enjoy. ... more   less 
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Also Known As:
Forest Hotel South Lake Tahoe
Forest Hotel Lake Tahoe
Forest Resort Lake Tahoe

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