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Aston Lakeland Village Beach & Mountain Resort
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Reviews (623)
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All reviewsfree shuttlebedroom loftshuttle serviceunderground parkingthe main lodgeself cateringprivate beachtennis courtshot tubfamily vacationview of the lakefully equipped kitchenfirst floorgas fireplaceroad noisegreat resortpine trees
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Reviewed July 31, 2012

By and large we enjoyed our trip to Lakeland Village although most of the units are still stuck back in the 1980's. Badly needs to be updated. My only real complaint is the free shuttle service.

On July 29th we had the shuttle take us to the Casinos for gambling and was told by "Richard" the shuttle driver that return service ended at 11:00PM so we needed to call before that time for a ride. At 10:50PM we were ready to return so we called for our pick-up and was told he would be right there. While we were waiting outside the rear door of Harrahs another group was also waiting for the same shuttle. After waiting for also most an hour I called Lakeland back to find out the status of the shuttle ride. They in turn advised that the shuttle driver had already been back looking for us and couldn't find us even though we were waiting in the exact spot we were suppose to! The shuttle driver flat out lied to the front desk and never made the return for either us or the other group. By this time the shuttle drivers were off duty and Lakeland had no way of getting us back to the property. We ended up having to take a $15.00 taxi ride back because of there poor shuttle service. The front desk's only comment was that if we didn't like it we could talk to the manager in the morning.

Although it was only $15.00, it's the point of the matter that they lied and couldn't care less about customer service.

  • Stayed: July 2012, traveled as a couple
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1  Thank Clint1583
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerryBindel, General Manager at Aston Lakeland Village Beach & Mountain Resort, responded to this reviewResponded August 11, 2012

Dear Clint1583,
Thank you for your important feedback on our shuttle services. My sincere apology for the mishap that occurred. This is not the normal service standards and accuracy of our shuttle services as seen by the many positive TripAdvisor comments on our shuttle program. Please have my assurance that we will be working to ensure this does not reoccur. I am so glad to hear that you enjoyed the rest of your stay with us though, and please do not hesitate to email me at jerry.bindel@astonhotels.com if I can be of any assistance to you in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2012

We held our family reunion for 25 adults and 5 children aged four and under at Lakeland Village Resort, and we couldn't have been happier. The setting and the accommodations were absolutely beautiful. All condos are within easy walk of the private beach, the Lakeview section with a generous view of the lake.

The staff was extremely helpful and friendly, from Reception, to Housekeeping, to Maintenance. You really got the feeling they were going out of their way to provide you with the most wonderful experience possible. As busy as they were, they worked very hard to help you with whatever you needed.

I would reccommend this resort to any family looking to have the best, most relaxed vacation possible at South Lake Tahoe.

Room Tip: The Lakeview rooms are very nice, most with decks that look out on the lake. Our group stayed also in Pinegrove and Lodge and all were happy. Nothing is very far from the lake.
  • Stayed: July 2012, traveled with family
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Thank lemmeko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2012

Arrived at noon and told check In was 4pm but would try to accommodate sooner. 4pm came and staff advised room would not be ready until 5. After complaining they found a room for us 20 minutes later that was nothing like the photos on line - room was old, dirty carpet, smelled awful and no place anyone would want to stay. Complained and moved rooms which was just as bad as the first. Checked out and demanded refund. 1.5 hours of hell with terrible front desk service with better options elsewhere.

Room Tip: rooms are dirty and have a nasty smell
  • Stayed: July 2012, traveled with family
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4  Thank Jason W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerryBindel, General Manager at Aston Lakeland Village Beach & Mountain Resort, responded to this reviewResponded August 11, 2012

Dear JasonW,
Thank you for your posting and my sincere apology for the check-in challenges you experienced. This is not at all indicative of our normal quality and services standards as seen by the many other positive TripAdvisor postings. We will be immediately researching the unit you were checked in to and will make all needed corrections quickly. If I can be of any additional assistance to you, please email me at jerry.bindel@astonhotels.com. Thank you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2012

I would stay here again for sure. Great beach area and pool. The whole staff very friendly. A great free shuttle to take you anywhere. Our room was updated in kitchen but still loved the mountain decor.

  • Stayed: July 2012
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1  Thank GhymW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2012

We were in Lake Tahoe for a family reunion and I will say that you cannot beat the location of Aston Lakeland Village. Only steps from a beautiful beach with a dock and lots of amenities. The rooms however do not look anything like the pictures on the web site...I think there must be only one or two units that actually look like that. However, the units are big and roomy and we had more then enough space. The floors are very loud so if you sleep downstairs be prepared to hear every move above you. That being said, I would stay there again based on the great location and reasonable price for Tahoe.

  • Stayed: July 2012, traveled with family
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1  Thank SusanB22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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