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“Great Customer Service!” 4 of 5 bubbles
Review of Lake Tahoe Resort Hotel

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Lake Tahoe Resort Hotel
Ranked #15 of 68 Hotels in South Lake Tahoe
Stockton, CA
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Great Customer Service!”
4 of 5 bubbles Reviewed July 31, 2014

Perfect location!! We were there for a concert at Harvey's and this location worked out well.

We were a little disappointed with some of the hotel amenities. When I brought our concerns to the attention of the management they were very responsive. Because of this we will definitely stay there again!

  • Stayed July 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank pkislas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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608 reviews from our community

Traveler rating
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    100
    38
    25
See reviews for
239
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (154)
Date | Rating
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English first
Sacramento
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed July 31, 2014

loved the room everyone was very nice everything was very clean. Was very happy with my visit until i woke up on my final day with a bill under my door charging me for internet and valet. When i arrived i was told internet and the parking of my car was included in the price of the room but they do charge $25 for
each additional vehicle.
At checkout they took off the charge for internet but not the $25 for each day i was there for valet. I was so very happy until then.

  • Stayed July 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Debby S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed July 30, 2014 via mobile

Stayed here for a wedding and it is located in the prime location! Clubs are within walking distance as well as other shops and restaurants. The room was absolutely great, it was as if we had a 1 bedroom apartment minus the kitchen. The hotel offers free breakfast and happy hour with free drinks (they give little coupons). Parking is 25 with in and out, however you don't really need to drive anywhere unless you're going to the lake. I would definitely recommend this place, and I will be returning in Aug. Woohoo!

Stayed June 2014, traveled with friends
Helpful?
Thank Alania C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cornwall, Pennsylvania
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed July 29, 2014

We stopped here for a single overnight as part of a bus tour and were very pleased with the accommodation. It's only a short walk to dinner/supper choices, as well as a shopping mall. We found a nice brewery (don't remember the name) very close by -- actually in a basement location -- which served the purpose well.
Room was spacious and comfortable. Breakfast at the hotel was a bit hectic -- get in line early to avoid the rush. Beautiful accommodations -- esp. around the eating area.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
Thank Peirins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monterey, California
Level Contributor
66 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed July 26, 2014

We have always wanted to stay at the Empessy Suites next to Harrah's for years but upon making the reservation I discovered it was sold to the Lake Tahoe Resort Hotel organization. We took in the Tahoe Celebrity Golf Tournament and I made the reservation here month's ahead and got a good price at $159 per night. They are upgradeing the hotel so there were contractors working in the courtyard area but that's to be expected. I think the room needed upgrading but never asked so I don't know if it will also be upgraded. It was OK clean but somewhat dusty probably from the working going on in the courtyard. The parking was too expensive for us at $25 per day so we parked next door at Harrah's for zero! The free breakfast was excellent and plenty of everything to eat - french toast, scrambled eggs, bacon, sausage, cold cereals, pastries. There was a $13 charge to use internet that we paid but then it didn't work. The desk said they were upgrading it also but I believe they shouldn't ask us to pay for it if it is not dependable. I also believe there should be no charge for internet service in today's world and a majority of hotels we stay at do not charge for it. I'll try to stay there again but will ask about rooms being updated before I make any reservations. . . .

  • Stayed July 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Candy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed July 24, 2014

We stayed for three nights and were pleased with the accommodations. It is a former Embassy Suites, so it is set up with suites in a courtyard. Upon checkout, we received two complimentary drink tix and kids drinks are free. Likewise, they supply free breakfast. While they do not cook omelets to order (a bit of a disappointment) and the overall selection of breakfast items is not the standards of an ES, it was adequate in my opinion. The staff was very nice and accommodating with our requests. Room was well apportioned, quiet, up to date, and bed was comfortable.

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank sometimetraveler1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bosque Farms, New Mexico
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed July 22, 2014

We enjoyed the outside look of the hotel. Be advised you are almost forced to pay $25 a day for valet parking. We took the chance and parked our own car for the week. It was perfectly fine with lots of parking. Don't fall for the you have to use the valet. Internet was not free but $13 a day! When we asked why they charged for wi-FI. We were told if you used the valet service then it is free. That is crazy! Go out of the hotel and turn left. Walk down to Starbucks and it is FREE! Free breakfast was not for those of you who are health aware. It is the same each day; eggs, sausage, bacon, biscuits and gravy and fruit. Front desk was not very welcoming or helpful. Concierge service was very helpful. The rooms are quite nice. Don't leave anything out you don't want thrown out. Our maid kept throwing our breakfast coupons and happy hour coupons away.

Room Tip: Ask if you are close to,area where buffet and happy hour are served. Very noisy!
See more room tips
  • Stayed July 2014, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Hotdog510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_MgrSLT, Guest Relations Manager at Lake Tahoe Resort Hotel, responded to this review, July 25, 2014
Hello and thank you for your recent review. We are happy to hear that you enjoyed the rooms and that the concierge was able to help you during your stay. The only parking our hotel is able to offer is valet in our covered parking garage because we do not own any external spaces due to local governing laws. Any other parking area guests choose to use is at their own risk. In an effort to help offset any additional costs we offer a combined parking and Wi-Fi package, with unlimited internet use for all devices in your suite, that can be purchased before or during your next stay with us. We provide unlimited in and out access valet privileges in our covered, heated, secured, and insured parking garage 27/7. We appreciate your feedback on the complimentary breakfast buffet offerings. We try to offer a wide range of items available to satisfy all of our guests; please let us know if there are items you'd like to see added in particular. We also apologize that the housekeeping service accidentally tossed your breakfast and happy hour coupons, and we hope that the front desk was able to fix this for you during your stay. We appreciate your business and hope you will decide to stay with us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lake Tahoe Resort Hotel

Property: Lake Tahoe Resort Hotel
Address: 4130 Lake Tahoe Blvd., South Lake Tahoe, CA 96150-6965
Phone Number:
Location: United States > California > Lake Tahoe (California) > South Lake Tahoe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in South Lake Tahoe
#5 Business Hotel in South Lake Tahoe
#14 Family Hotel in South Lake Tahoe
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Lake Tahoe Resort Hotel 3.5*
Number of rooms: 400
Official Description (provided by the hotel):
Lake Tahoe Resort Hotel is South Lake Tahoe's only all-suite lodging option. Located at the base of Heavenly Mountain Resort and moments from world-class gaming, dining, ice-skating, golf, shopping, hiking, biking, entertainment, and lake activities. Our stylish Lake Tahoe accommodations are perfect for families, corporate meetings & retreats, social functions, groups, Weddings, or an adventure vacation. Every hotel reservation at Lake Tahoe Resort Hotel includes a comfortable two-room suite, free breakfast buffet, and a nightly happy hour. Discover this outstanding Lake Tahoe lodging resort and destination, make your reservation today. ... more   less 
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Also Known As:
Embassy Suites Lake Tahoe Hotel South Lake Tahoe
Embassy Suites South Lake Tahoe
Lake Tahoe Embassy Suites

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