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“Great location - average to below average room” 2 of 5 bubbles
Review of Beach Retreat & Lodge at Tahoe

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Beach Retreat & Lodge at Tahoe
Ranked #13 of 68 Hotels in South Lake Tahoe
Certificate of Excellence
San Francisco, California
Level Contributor
72 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
“Great location - average to below average room”
2 of 5 bubbles Reviewed June 10, 2013

We bought a Bloomspot voucher for an upgraded King Lakeview room - but ran into some bumps because the voucher was not specific in saying that these rooms are not pet friendly (we were going to bring dogs). The hotel made an exception for us, which was nice, but the way the woman on the phone sounded, it was like she was bending over backwards for us and we should be SOOOO grateful (even though I had spoken to someone at the hotel when I told them I was bringing 2 dogs and was in a lakeview room and was not told anything that time about the room not being pet-friendly).

This property used to be a Best Western. If I had done my research, I would have known that before buying the voucher. Shame on me. The room was small and the carpet perpetually felt slightly damp. The bed was too soft and sagged a bit in the middle. Because the room opened to the outside, you can hear people in the parking lot.

Very disappointed overall.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank atlanta14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly S, Manager at Beach Retreat & Lodge at Tahoe, responded to this review, June 13, 2013
Atlanta14,
Please accept our apologies for your less than fantastic stay. We do love having pets at the Beach Retreat, but we reserve specific garden view rooms for our four-legged friends. Thank you for pointing out the confusion -- we will make sure all of our staff members are up-to-date on all programs and policies.
We are in the middle of a guest room renovation, and it should be complete by the end of the month. We hope you will come back and give us another change, especially with all of the activities and programs we have going on this summer. Thank you for letting us know your experience and let me know if you return and what we can do to make that experience a much better one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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801 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (254)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
Farmersville, CA
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed May 28, 2013

We enjoyed two nights at this hotel. The beds are comfortable and the linens seemed new. We suggest the beach rooms. The view of the lake is fantastic. The staff was extra nice and accommodating. Vickie

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Vickie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bedford, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed May 25, 2013

Arriving in May from England after the ski season the hotel was still busy. We paid a little extra to get a room over looking the lake and it was well worth it....The room was clean with a gas fire and A/C if needed....view from balcony was wonderful showing the lake and the mountains. Room was 20 seconds from the beach and hotel had a pool as well .....did not try the restaurant as Tahoe have plenty to choose from and the casinos are only 5 minutes away ....Overall an ideal location and hotel. We would stay here again.

Room Tip: Payable little extra and get a room on"B"block over looking the lake for a great view. Oth...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed May 9, 2013

We booked through Expedia - it was a GREAT DEAL and we were looking forward to what the trip had to offer. We were hoping to enjoy the beach! Unfortunately, the weather was poor (rainy and cold) and we did not get to take advantage of what the hotel had to offer.

PROS:
- Central location to South Lake Tahoe - easy access to lots of shopping, restaurants, and casinos
- Beach front property and very picturesque
- WiFi was easy to use and about 5mbps down 1mbps up

CONS:
- The room was EXTREMELY small (estimated 300 sq.ft. which includes the bathroom space)
- The service we received was below par and was unwilling to work with us
- The beach was littered with goose and duck droppings
- The tv seemed like it would die at times
- No microwave and mini fridge
- Their sister restaurant did not offer room service and Kitchen34Eleven seemed pricey
- We charged a $50/day deposit, which was not disclosed upfront

Given that the weather was not cooperating, we had to spend more time in the room than we had previously planned. When we got there, it looked like they did NOT have full capacity and they had their "VACANCY" sign lit up the whole 4 days we spent there. We were placed in the 2nd floor - to which we had concerns about noise. We requested for us to be moved to the 3rd floor and we were told that "they did not have anything available". When we got to our room, we were wondering where our "Lake view" was - but the lake was visible from the porch toward the back. As mentioned, we tried to order room service... We were happy that we got pizza delivered without issue.

The fireplace/heater worked great - but can get loud when you are sleeping. Between that and the noise from the guest above, sometimes falling back asleep was futile. We found out the next day we were charged a "$50/day deposit" - which wasn't an issue, but would have been nice for the front desk to divulge that info when we first checked in.

The place has a lot of potential. It has a great location and very romantic setting. I think hotel service could be better - and despite the small room, better amenities can be offered.

Room Tip: If you book this hotel, try to get a room on the 3rd floor as noise is an issue
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  • Stayed May 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank ValerioV122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly S, Manager at Beach Retreat & Lodge at Tahoe, responded to this review, May 13, 2013
Dear ValerioV122,

Thank you for taking the time to write. We apologize that our services did not meet your expectations and want to do all that we can to remedy that. As you may know, we have a new name and new ownership as of December 1, 2012. We are in the process of making a lot of changes, both to the physical property and to the service standards. We are currently renovating our rooms, so that may have been the reason a 3rd floor room was not available. I am curious as to which room you were in, as the fireplace should not make any noise at all, and we want to make sure the one in your room is repaired.

You are so right when you say that the property has a lot of potential. Over the next several months, a lot of changes and updates will be happening, including launching a summer program with daily activities (rain or shine!). I hope you give us the opportunity to welcome you again. If so, please ask for me or for our general manager as we would like to apologize in person and see if there is anything we can do to make your next stay absolutely delightful.

Sincerely,
Kimberly Sundt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 26, 2013

I booked my reservation from the living social I purchased. Being a business owner who has worked with groupon I understood the compromises you make with purchasing a discounted service. I called to schedule my dates and was sooooo happy with the service I received from the staff. Soo accommodating because it will be my honeymoon! After reading all the reviews and after experiencing such amazing customer service I can't wait! I never travel without my ear plugs so I am definitely looking forward to this amazing trip! My trip will be May 13-16

  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Emily T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed April 11, 2013

I was traveling with my 85 pound German Sheppard dog. It's not easy to find hotels willing to accept large dogs. This hotel was GREAT. A perfect location on the south end of Lake Tahoe with easy access to Stateline. I'd stay there again with or without the dog.

  • Stayed April 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
9 Thank CanukChef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cameron Park
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed March 15, 2013

We were a group of 10 and booked 5 lake view rooms. All of the rooms were very clean and nicely decorated. Allthough small, we all thought they had a warm and cozy feeling. The setting is lovely, right on a private beach with access to water sports and activities. There is a nice little restaurant and bar located on their pier which is a great place to have a drink and enjoy the spectacular Tahoe views. I don't recommend the lobby restaurant though, we had breakfast there and the food and service was not good. There are alot of other places to go within walking distance. There are some things you should consider before booking this place.
-Bring ear plugs, the heaters are really loud and you might have a barking dog next door.
-If you don't REALLY like dogs, this probably isn't the place for you. There are alot of them running around. We were there at low season so the price was good, I'm not sure the high season price is a good value.

Room Tip: Ask for lake view rooms in building B, they are right at the water.
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank Roberta D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Beach Retreat & Lodge at Tahoe

Property: Beach Retreat & Lodge at Tahoe
Address: 3411 Lake Tahoe Boulevard, South Lake Tahoe, CA 96150-7919 (Formerly Timber Cove Lodge)
Phone Number:
Location: United States > California > Lake Tahoe (California) > South Lake Tahoe
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in South Lake Tahoe
#7 On the Beach Hotel in South Lake Tahoe
#17 Family Hotel in South Lake Tahoe
#17 Romantic Hotel in South Lake Tahoe
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Beach Retreat & Lodge at Tahoe 3.5*
Number of rooms: 262
Reservation Options:
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Also Known As:
Best Western Plus Timber Cove Hotel South Lake Tahoe
Best Western Lake Tahoe
Lake Tahoe Best Western

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