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Rental Home -
3 Bedrooms, 3 Bathrooms, Sleeps 6
South Lake Tahoe, Lake Tahoe (California), California

Reviews from our community

Poor - based on 1 review
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Reviews from our community

Sacramento, California
Level 1 Contributor
3 reviews
3 hotel reviews
“Hit and Miss”
Reviewed January 30, 2017 for a stay in January 2017

First of all, let me start with the positives. This IS a beautiful home, furnished beautifully, and in a convenient location.

However, upon our arrival, there was a pile of snow and ice in the entrance walkway. It clearly had been there for some time and had not been cleaned up. We brought my mom up for the weekend, as she is in hospice with only weeks to live, and wanted to see the mountains. We could not get her in in her wheelchair with the snow there.

We called Vacasa, and were told we would get a call back. Meanwhile, mom was in intense amounts of pain and was having a very difficult time. An hour later, no call back. So we called again. We ended up buying a frying pan as no one had shovels, and clearing the snow ourselves. The delay took a huge toll on my mom and her ability to enjoy the weekend. Just as we finished and got in, staff appeared. The back patio had not been cleared at all of snow. Maintenance finally showed up and cleared it. We were assured that on Saturday, the front entrance would be de-iced. This never happened, as far as we could tell. They did comp our late check out fee, however, given the experience, it doesn't seem like much.

Additionally, this home is supposed to be wheelchair accessible. The entrance is. There is no way a wheelchair could get onto the back patio, and most likely not into the bathroom downstairs. There are multiple area rugs that impeded mobility in a chair. Unless one has a very narrow wheelchair, it is doubtful that they could get into the one bedroom downstairs, which is carpeted, and again, not good for a person in a wheelchair.

Although well stocked, the kitchen equipment is definitely old and many of the dishes and glasses were chipped.

Also, an extra $75 to use the hot tub is absurd.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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