This camp site is for sale which I think has a massive impact on how it is run. We tried booking over the phone but were told we needed to book through the AA website and it was a minimum 5 night stay. We have a large canvas tent, a trailer and car and were told 11B would be suitable so we requested that. We had to pay up front on the AA website and there were no refunds under any circumstances. I will never make that mistake again. It cost just over $100 per night for a camp site for 2 adults and 3 children (5, 7 & 10) - the most we have ever paid.
Once booked we received an email from the managers (Bill and Pam) confirming our booking saying we were not allowed to check in before 3pm and if we arrived earlier we should consider paying for an extra night (the AA site states check in time is 2pm). They also emailed us 18 rules that we needed to abide by.
Upon check in we were told the camp site we had requested was no longer available and they'd show us other sites. This camp site is really small and in my opinion is not suitable for tenting. The sites are all hard, muddy (little grass) and has lots of stones (which tenters know, this damages the underside of your tent). Some sites would only be suitable for a small 4 man tent and I doubt whether you'd get your car on it aswell (you have to have your car on the site - 1 of the rules). We didn't complain and chose the only real option of camp site 1. This is right next to the front gate (next to the public boat ramp) so I was concerned for the entire stay that we were vulnerable in terms of theft as there was no gate, cameras or security.
We arrived on Sunday 26th January (and stayed for the required 5 nights), and the toilets/showers were not cleaned until I complained on the Wednesday. I complained to Pam and told her I thought the standards were low and we'd paid too much. I showed her the pooh mark on the button for the toilet, the grime around the taps, the shower foot area that hadn't been cleaned and gave her the hand towels that hadn't been changed. She told me that her job was to manage the park and that the cleaning of the toilet blocks was the cleaner's job (he lives on site). She said she had told the owner he was useless but they didn't want to do anything about it. She told me the cleaner had 1 eye and couldn't see properly! I asked her who I should complain to and she said she'd pass a written email onto the owner. I haven't bothered and I get the feeling it would be a total waste of time!
Other things that irritated me: If 2 people used the shower at the same time, there was no pressure; the kitchen only had 2 sinks (only 1 had a plug); the fridge was broken and froze all our food, so we had to throw away some previously cooked meat and eggs; the wifi was only available in th kitchen (and there were strict regulations about its use); there were some permanent people living on the site (about 4 plus 2 managers) and on a small site that is virtually empty (I wonder why!) you feel out numbered; the camp site is really exposed to the wind; you are not allowed to string up your own washing lines for drying clothes and the 1 shared one has rusty string parts; cleanliness was disgusting for the price and the washing machines had drime on the underside.
In summary my opinion is that it would be fine to stay there for 1 night in a camper van. It is not suitable for kids. It is small and all the rules do not fit with family life.
Its a shame, it was obviously a well run park in it's day (looking at past reviews) but Pam and Bill are dreadful managers, I can only assume the owners are waiting for someone to buy the land to develop it so longer care. If that is the case, my advice would be for them to drop their prices to reflect the service on offer.
My advice? Go somewhere else.