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“Summer holiday August 2016”
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Review of Pool Barn

Front of Pool Barn
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Open Plan Living Area Kitchen
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Very good
8 reviews
Front of Pool Barn
Open Plan Living Area
Kitchen
Tennis Court
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Overview
Rental Home -
3 Bedrooms, 1 Bathroom, Sleeps 5
Brixton, Devon, England

Reviews from our community

Very good - based on 8 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Paul T
Telford, United Kingdom
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Dirty property and rude female owner....”
Reviewed August 25, 2016 for a stay in July 2016
2
people found this review helpful

On arrival, we immediately noticed the place had not been cleaned for us. So dirty we estimated 2+ months since a proper clean. It took 3 tries by the owners to make it liveable!! 'Unacceptable'. not our words, the male owners words ! He explained he had little to do with the property.. The female was rude and made ridiculous excuses for why it was dirty. She ignored us for the rest of our week, despite close contact. She wouldn't even look at us. RUDE ! There was so much dirt and hair on the floors that when you moved, you could see it all move too... I put out 30 large spiders during our week there, incl 10 in the first half hour. Unlucky ? no. The webs were old, established and in every corner, floor to ceiling. Fridge? dirty, kitchen surfaces? dirty, toilet area? dirty. The loo brush was disgusting. Dog poo on the lawns outside the property. I could go on and on.... This was our yearly holiday. We have complained to Toad Hall Cottages, the agent. Despite the owner's admission that this place was unacceptably dirty and our experience that it remained dirty but liveable after 3 attempts at cleaning, a cheap bottle of wine left in the kitchen is to be our only compensation... On pointing out the general dirtiness, the female made the whole thing truly embarrassing and awkward. Toad Hall Cottages manager, Adam Ford answered our emails in such a way that it was hard to believe he'd read them properly . I would not recommend this company or let to anyone.

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How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
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Service
Liked best: The area
Liked least: The filth in the property.
Traveling group: Teenagers
Would you recommend this hotel to a friend?   No.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Sep 1, 2016
As the owners we thought this complaint deserves a response. Firstly in 2 years of holiday let's this is the first complaint we have ever had. 2nd due to the customers desire for financial compensation the managing agent Toad Hall insisted on an inspection. This inspection led to the managing agent to not uphold the complaint. On the day and as stated we came around and resolved the concerns and yes this did take us an hour whilst the guest went to play tennis, but the customer confirmed everything had been done to their satisfaction. I also feel it important that understand that guest did arrive 2 hours early and maybe we were at fault by being accommodating as it did not leave us our normal turnaround time. Quite how this apparently ruined the holiday and required the recompense claimed afterwards is a bit beyond our understanding. Anyone wishing to stay must be aware this is a country property not a 5* city hotel, therefore when it is hot and the windows are left open we cannot stop spiders coming in. Dog poo on the lawn has never been mentioned until this review and given I mowed the lawn just before the guest arrived I cannot understand where this has materialised from. The customers made some accusations that we knew were untrue and each new iteration seems to include further accusations, seriously cobwebs floor to ceiling in every corner is such a flagrant lie and if really true how on earth would the previous guest or any other never have complained. Maybe we are too old school but to provide a bottle of wine as a gesture and then have it thrown back in our face is just rude especially as we notice it was not left? This does feel like some bitter attack on us in retaliation for the lack of financial compensation and trying to influence our future bookings. Ultimately all future guests will need to decide going forward but you now have a view from all 3 parties to help make an informed decision.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
intrim
Bedford UK
Level 4 Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Summer holiday August 2016”
Reviewed August 17, 2016 for a stay in August 2016
1
person found this review helpful

We have just stayed at Pool Barn for our 2 week summer holiday with our children (12 & 9). What a great choice we made to come to Pool Barn. The location is on a farm stabling horses deep in the Devon countryside among rolling hills and dark tree lined lanes. So peaceful at all times it's a star gazers paradise. That said just a very short drive to all the wonderful attractions of the South Hams and Cornwall. The barn is perfect for a family there's lots of space inside and out and it has a very bright open living feel. Lovely views out to the duck pond too. Advertised as a dog friendly let and although we don't own one it would be ideal for walks. Happily there were no doggy wiffs at all. It was very clean and tidy as you would expect. A bonus was the sky TV with sport and movies and fantastic tennis court free to use. The owners were very friendly and provided a lovely welcome pack and fresh flowers on arrival. Although they live nearby the barn is very private. Really can't wait to return for another old fashioned English holiday here. Thankyou!!

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Aug 20, 2016
Thanks Fay Family, loved having you and happy that you enjoyed the location here as much as we do x
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
_catherin...
Ulceby, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Peaceful location”
Reviewed July 3, 2016 for a stay in May 2016
1
person found this review helpful

This was our second stay in Pool Barn previous stay was in September 2015. Lovely barn fabulous location and very dog friendly. Great base for visiting the surrounding area, lots of dog friendly beaches and pubs will definitely stay again!

Traveling group: Spouse/Partner
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Aug 20, 2016
Great to see you loved it so much you visited us again. Hope to see you again next year :-)
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2 guests
Adults2
Children0
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