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Fairlight Lodge Hotel
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Reviewed August 31, 2011

I do not normally bother to write reviews but I felt I had to redress the balance when I came across the only ( and excoriating ) review this hotel has had up to now.
I have stayed in room 5 many times in the last few years and have always found Mrs Boulter and her son- in- law and daughter, Mr and Mrs Wilson, to be delightful hosts.
The full English breakfast never fails to disappoint and the tariff has been pegged at £30 a night for years.Unlike the other reviewer, I hope to return many times.

  • Stayed: August 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
6  Thank LRONHUBBARD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 7, 2011

The stay started well I was in room 5

Later I was approached about a 'mix up' and moved to room 2 - bonus it has a bath . . . downside it was frustratingly shallow

The bed was comfy with plenty of extra pillows

I didn't bother with the TV

Towels were fluffy - just a complimentary bar of soap

Tea, coffee and 1 sachet of hot chocolate in a double room, no biscuits but a nice little silver teapot, synthi milk and synthi cream pots gave a kinda acrid brew . . . no phone for room service

I was with a wedding party and the food at lunch and supper was excellent ...although it was somewhat odd the way the barman stopped serving at 7pm to have his supper and watch TV

If there was free WiFi I couldn't get it to work, but reception was good for a T-Mobile dongle

Disaster at breakfast though

The waitress showed us to a table with 1 place setting less than our party - we were the only guests, and then despite being enthusiastic proved to have 'attitude' problems

First - was evasive about the contents of the museli - which proved to be fine

Full English was lovely overall but the quality of the sausage let it down and the fried bread was underdone

The bride suffers headaches if she has orange juice so elected to have apple juice instead

I prefer apple juice to orange juice but was told It was for the bride only . . . the bride was told not to share her apple juice with me

Being told I couldn't have any toast because I talked too much and ate too slow was a surprise . . . !

We were left in a squalid heap of soiled plates . . . I think it was because tradition dictated that everyone had to finish before they could be cleared away . . . ?

When I felt somewhat cramped and put my finished plate on a nearby table I was chided

When I asked for tea I was told I couldn't have any . . .

When I asked for more toast ( as I knew there would not be enough) I was told I had to eat what I had first

When I stuffed the toast in my mouth in reply to this challenge I was asked to leave the hotel

It should be noted that I am a 50 year old well educated male who despite being somewhat eccentric is well versed in staff etiquette and whilst happy to play along with this member of staffs surliness ( she was witnessed rolling her eyes at the wedding 'games' the night before) I do draw the line at being refused tea and toast at breakfast

it is fair to say i was somewhat angered and disappointed at my treatment and would question the hotels motto "At Fairlight Lodge Hotel, the customer always comes first" it certainly did not feel that way

However on balance provided you kowtow to the staff and mind your P's and Q's it is an excellent venue and very good value for money . . . I doubt that I shall be welcome under the present ownership

The waitress kept referring to her father . . . perhaps he owns the place which is where she got her sense of entitlement from and why she felt it was appropriate to be obstinate to paying guests and to strike them

Room Tip: Be very polite to the staff always
  • Stayed: April 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank valkyrtb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.