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The Flackley Ash Country House Hotel
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Reviews (830)
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All reviewssteam roomspa facilitiesleisure centretired and in needbit datedsunday lunchan upgraderelaxing staybirthday treatlovely weekendbreakfast was excellentnight breakfull englishshort breakfour poster bedcamber sandsrye
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594 - 599 of 830 reviews
Reviewed May 8, 2013 via mobile

I booked this as a Groupon deal, just to get away somewhere different for a night with my husband. Normally I check a lot of reviews on hotels before I make a booking but as this deal seemed so good I went ahead and booked and read reviews afterwards. I have to admit I was then a little apprehensive as a lot of the reviews seemed quite negative. Anyway my mind was put at ease from the moment we walked through the door of the hotel & I had a feeling we would have a good nights stay. The lady at the check in was lovely, very friendly & bubbly. She gave us our key & walked us up the hallway & then told us where to find our room. I read in other reviews people saying they weren't walked the whole way to their room but I honestly don't see the big deal in that. It wasn't hard to find & she did show us where the restaurant was & the spa along the way so we didn't need to know much else. Once in our room we were very impressed, huge room & its only a standard, pretty garden view and so clean & fresh smelling. Other reviews made me worry about what we would walk in to but it was absolutely fine. We had booked in for afternoon tea as this was part of the Groupon and have to admit this was a bit of a let down. It all looked delicious on the plate but our scones were rock hard & no clotted cream provided, the sandwiches were minuscule and the cake was banana cake which may appeal to some but we both don't like banana cake. I asked if they had anything else but they didn't so we left that. The staff were really polite & apologetic about it but I would like to know if it wasn't a Groupon deal & you ordered it there & then would it be more fresh rather then pre prepared. Anyway that was a let down but it didn't spoil the stay as the gardens we sat out in were lovely, well maintained & pretty. We decided to go in to Rye town centre for dinner which was less than a ten minute drive This was fine as not far & its a lovely drive in but for anyone who thinks they're in the town centre its just outside. I personally preferred that though. The next morning we had breakfast included which definitely made up for us not enjoying our afternoon tea as this was really good. We noticed they had won an award for their breakfast as well. All the cold food, ie cereals, croissants etc are left out to help yourself & then the staff come around to take your breakfast order for hot food. We both went for a full English & were not disappointed. It was a midday check out as well which was good as gave us time to use the jacuzzi & sauna. The pool & jacuzzi were both lovely so definitely recommend. Overall we enjoyed this nights stay & would go back there. We say ignore any negative reviews & book this on a Groupon when it comes up. Not sure we we would pay normal rates as quite steep but this is a lovely hotel in a pretty setting with very friendly staff and don't feel they deserve a lot of the negativity on here.

  • Stayed: May 2013
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1  Thank Gembles85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2013 via mobile

We booked this hotel because they had a good offer on groupon and it was available over the bank holiday weekend. On arriving we were impressed with exterior of the hotel, and greeted by a helpful young man. Our room wasn't ready at that time so we were able to sit in the sunny garden with papers until it was. Our room was large and spacious with all of the amenities we could need. We then had our champagne afternoon tea served in the conservatory. Have to say we were slightly disappointed with the sandwich size and selection but as it was included in our package I guess it wasn't too bad. We decided to eat out thay evening at an Indian Restaurant in Rye which was lovely. Breakfast was excellent. Huge choice of continental and cooked on offer. The staff were very attentive and helpful. Over all we thought this was good value for money and in a nice location close to the beach and town. We would stay here again.

  • Stayed: May 2013
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1  Thank Haze8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 6, 2013

We visited in May for a 2 night break. The hotel is very nice: our room was very comfortable and spacious, and was quiet which we prefer. We also enjoyed the restaurant both for breakfast and dinner: the food was lovely. We also enjoyed the indoor pool, steam room, jacuzzi etc. However, I would have to say that the service in the whole catering area (bar, lounge, dining room) was verging on chaotic. There was no shortage of staff but they seemed to rush around in a rather random way, we had to ask more than once for various items, and even had to go to find someone to take our order for breakfast. Not being an expert in such matters I don't know what was going wrong, but something was. Maybe they need a good maitre d'. Don't let this put you off as the hotel is really very nice, but if they could only fix this problem I wouldn't hesitate to give it 5/5.

  • Stayed: May 2013, traveled with friends
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2  Thank dinahb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 28, 2013

A decent hotel but some of the details (which are lacking) make it average.

The general overview of the building itself is great. Very spacious restaurant and a nice little lawn to sit outside in the sun. Which we were lucky to have.

The room we had was spacious and clean enough although it looked a bit dated. The shower took a long time to get warm and the water pressure was to low.

Breakfast was excellent. Plenty of choice on the buffet the cooked breakfast was great and a large serving size.

We had dinner there for the first evening of our stay and although well cooked it was a bit bland and uninspired.

The staff were friendly but missing a bit of professionality.

A plus was the spa. Swimming pool, sauna and steam room.

The location of the hotel is great to see lots of various sites of National Trust.

  • Stayed: April 2013, traveled as a couple
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1  Thank Dutchcouple040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 18, 2013

We had 3 'premium rooms' booked at this hotel for one night between Christmas and new Year and were looking forward to a nice family getaway with our children.
The building looks lovely from the outside but on entering it was a rather different story. The reception staff were polite and helpful but the walk along the long drab corridor didnt exactly fill us with confidence. We were met at the end of the corridor by a strong smell of chlorine from the pool and found the layout of stairs and corridors quite confusing. After we found our room on the upper floor, we were almost bowled over by the heat that hit us as we walked into the room. The bathroom was dirty and tired with cracked floor tiles and the room was grubby with a fair dose of cobwebs and grey looking net curtains.
Both the other rooms were of a similar standard and given the price we'd paid (£180 per room DB&B) we decided they were definitely not up to standard.
After telling the head receptionist this, she agreed to waive the cost and we managed to land an altogether better deal ( Jeakes House is the best B&B we have ever stayed in) for a lower price.
A disappointing experience guided by the many decent reviews (?????) we'd read on Tripadvisor!

  • Stayed: December 2012, traveled with family
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2  Thank Bonnie_SCOTS_Lassie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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