We had 3 'premium rooms' booked at this hotel for one night between Christmas and new Year and were looking forward to a nice family getaway with our children.
The building looks lovely from the outside but on entering it was a rather different story. The reception staff were polite and helpful but the walk along the long drab corridor didnt exactly fill us with confidence. We were met at the end of the corridor by a strong smell of chlorine from the pool and found the layout of stairs and corridors quite confusing. After we found our room on the upper floor, we were almost bowled over by the heat that hit us as we walked into the room. The bathroom was dirty and tired with cracked floor tiles and the room was grubby with a fair dose of cobwebs and grey looking net curtains.
Both the other rooms were of a similar standard and given the price we'd paid (£180 per room DB&B) we decided they were definitely not up to standard.
After telling the head receptionist this, she agreed to waive the cost and we managed to land an altogether better deal ( Jeakes House is the best B&B we have ever stayed in) for a lower price.
A disappointing experience guided by the many decent reviews (?????) we'd read on Tripadvisor!
- Official Description (provided by the hotel):
- A family run Georgian Country House Hotel set in beautiful woodland. With 45 en-suite bedrooms, large candlelit restaurant renowned for its great food. Leisure club with pool and therapists on hand for beauty and massage treatments. Perfect location for visiting Rye, Camber Sands, Bodiam Castle and many other places of interest. We are proud of our friendly yet professional service. ... more less
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- Also Known As:
- Best Western Rye
- Rye Best Western