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“A big family welcome.”

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Holiday Inn Express Spokane Valley
Ranked #6 of 13 Hotels in Spokane Valley
Certificate of Excellence
Reviewed July 16, 2007

To everyone, especially Mary who made myself and extended family feel welcome. She was awesome, told us the sights to see, things to do and where to eat. he hotel was nice and clean, beds were comfy and we will definatly stay there the next time in Spokane and tell our hockey families where to stay.

Thank you to all.

  • Stayed: July 2007, traveled with family
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    • Business service (e.g., internet access)
2  Thank jomojomo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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341 - 347 of 348 reviews

Reviewed June 6, 2007

The staff at this hotel made us feel like family; Very friendly and accommodating to our needs. They offer a free hot breakfast that was very good (complete with eggs, sausage, biscuits) all types of muffins, bagels, juices, fruit, oatmeal etc. In the evening they have complimentary warm cookies and milk. Both nights we were there, they also offered free dinner (nachos & hamburgers).

The hotel was clean enough, but needs updating. The beds weren't that
comfortable (MORE comfortable than the $236 per night room at the Coeur D'alene Resort that we stayed the previous two nights). I never
like to walk barefoot on hotel carpets and this one wasn't any different...it needs replacing. I'm not sure if they allow pets or not....but there is a big, friendly golden retriever that lives there
I believe, as it was always in the lobby.

It is located right off the interstate so shopping at the area malls is convenient. It's about 20mins. from the airport. There is another Holiday Inn Express about 1-2 miles from the airport if that is important to you and it looked much newer, but I doubt the staff could be any nicer.

Stayed: June 2007
Thank stayn2busy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 8, 2007

3 night stay: clean room, very pleasant staff, adequate breakfast, pleasant surprise of still hot freshly baked cookies in the evening. Room 101 mattress needs to be replaced - lumpy and bumpy, tolerable for 1 night but too much for 3 nights.

  • Stayed: April 2007, traveled on business
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    • Business service (e.g., internet access)
Thank wandererVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2006

We had a king bedded room equipped with a Jacuzzi tub. Other than the fact that the tub was shoehorned into the bathroom making it impossible to open the door more than half way, the room was very nice. It was clean as a whistle when we arrived. We thought there might be a problem as our room was on the front of the hotel overlooking a busy local's bar. But, the sound proofing in the room is good and we were never disturbed. Late in the afternoon of our fourth day there, the power went off for 3 hours due to a driver hitting a power pole somewhere in the area. The staff fell all over themselves to make us as comfortable as possible during this time. At all other times, the staff was equally accommodating continually offering treats (Halloween is approaching), bottled water, cookies, maps, directions, and whatever we needed. The morning breakfast was ample, fresh, and plentiful. We never felt the need to go to a restaurant for breakfast. And, unlike other places we have stayed, the breakfast room was large enough to accommodate the morning rush with ease and kept spotlessly clean. My one minor complaint is that housekeeping did not vacuum the carpets once during our four-night stay. But, that aside, we would happily stay here again.

  • Stayed: October 2006, traveled as a couple
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2  Thank PrettyGoodGolfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 2, 2006

Stayed for one night only. The toilet seat was dirty (urine splash) with a pubic hair in the toilet bowl. We notified the front desk who was apologetic and were "upgraded" to a room with a jacuzzi. The room felt dusty and dirty, contained one lounger (we would have preferred a loveseat) and was an uncomfortable room in general. We did not use the jacuzzi since we were not sure if it was clean. The complimentary breakfast was ok, it could have been better. It was sort of uncomfortable getting our breakfast with the breakfast monitor peering over our shoulders and making comments. Front desk personnel very helpful and polite.

  • Stayed: May 2006
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1  Thank augieHI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
everett, washington
16
Reviewed September 5, 2005

This hotel itself is very nice. The service though leaves a lot to be desired. We stayed in a jacuzzi suite which was nice and roomy. Our first indiciation of a problem happened the first evening that we returned to our suite and found our bed unmade. We let the front desk know of this oversight. The next day we received a sarcastic note from the housekeeper that the bed was already made. Our making of the bed consisted of pulling the covers up so that we would not be sitting on the sheets. Our second problem happened the next day when the housekeeper failed to leave any cups in our room. The next problem was the last night that we stayed. When we returned to the hotel we found the entire parking lot filled, by the patrons of the restaurant right across the parking lot. We had to park right in front of the entrance to the hotel. And finally when we checked out we came downstairs for the free breakfast right at 9:30 am. We were too late, they had already removed all of the food. While the room was nice the service and attitudes of the employees at this hotel are lousy. Next time I will stay at the Ramada Inn.

Stayed: September 2005
6  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cohenj, General Manager at Holiday Inn Express Spokane Valley, responded to this reviewResponded November 4, 2010

Although this has been 5 years ago, I feel the need to respond, so that others reading will know this isn't typical of our hotel.

First and foremost, I would like to apologize to the guest that this happened to. It is sad to hear things didn't go just as a guest would expect.

We strive for exceeding our guests expectations. In fact our company mission statement is "Impress Guests" We work very hard to make sure we do this clearly and consistently with every single guest every single day.

I appreciate the honesty and I know that we can't fix what we don't know about. So thank you for the comments, and rest assured these issues are not issues anymore!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2016
Google Translation

  • Stayed: August 2016, traveled with family
    • Value
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    • Service
Thank hugob2b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah L, Manager at Holiday Inn Express Spokane Valley, responded to this reviewResponded August 25, 2016
Google Translation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Spokane Valley

Address: 9220 E Mission Ave, Spokane Valley, WA 99206-4025
Phone Number:
Location: United States > Washington > Spokane Valley
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Spokane Valley
#5 Romantic Hotel in Spokane Valley
#6 Family Hotel in Spokane Valley
Price Range: $98 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Spokane Valley 2.5*
Number of rooms: 103
Official Description (provided by the hotel):
Welcome to Spokane Valley, Washington Holiday Inn Express. When you stay with us, you arrive as guests, leave as family! Just ask the resident Stress Manager, Kip Holiday, our Golden Retriever!Your Holiday Inn Express, Spokane Valley hotel is located within minutes of the Spokane Fair & Expo Center. A quick drive into downtown Spokane gives you easy access to the Spokane Convention Center, Spokane Opera House or the INB Performing Arts Center, the Spokane Arena or The Big Easy. Golfing is available nearby at Meadowood Golf Course, Hangman Valley, Indian Canyon and many other beautiful courses. The Holiday Inn Express, Spokane Valley hotel sits in the center of Spokane Valley at I-90 Exit 287, near shopping, restaurants and the heart of the business district.The Holiday Inn Express Hotel, Spokane Valley hotel opened in November of 1996 with 103 rooms, 18 of which are specialty suites for business settings, multiple person families as well as Jacuzzi tub suites for those special occasions. Hotel amenities include a newly remodeled (2006) indoor pool & spa, sun-deck, fitness center and a business center with computers, printers and free Internet access. Complimentary fax and copy service available. ... more   less 
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Also Known As:
Holiday Inn Express Spokane Valley Hotel Spokane Valley
Spokane Holiday Inn

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